Bay Haven Integrated Care
Limited public data on Bay Haven Integrated Care. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 10 Google reviews
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What this means for your family
While recent reviews highlight a clean environment and professional staff, the facility has a history of serious regulatory intervention that led to a unit closure. We strongly advise families to verify the current licensing status and inquire directly about the facility's history of state oversight before committing to care.
Google Reviews
Google Reviews
10 reviews analyzed“Bay Haven Integrated Care receives highly polarized feedback, with some visitors praising the facility's cleanliness and compassionate staff, while others report severe operational failures. Families should be aware that the facility has faced significant regulatory scrutiny, including a state-mandated closure of its crisis residential unit in the past.”
Quality Themes
Tap a score for detailsStrengths
- Clean and bright physical environment
- Compassionate and professional staff
- Welcoming atmosphere with thoughtful decor
Concerns
- Regulatory issues and state-mandated closure of units
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1The decor here feels so warm and welcoming; how do you incorporate personalized touches into the residents' living spaces to make them feel at home?
- 2We've noticed how bright and clean the common areas are; what is your team's routine for maintaining the facility's environment?
- 3With such a small, intimate community of 10 residents, how does the staff ensure everyone receives personalized attention throughout the day?
- 4Could you walk us through the protocols in place for handling medical emergencies or sudden changes in a resident's health during the night?
- 5What kind of daily activities or social outings do you organize to help the residents stay engaged with one another?
- 6How has the facility addressed recent regulatory updates to ensure all care standards and unit operations are fully compliant with state requirements?
Personalized based on this facility's data
Key Review Excerpts
“What a wonderful place for people with mental health issues ! The staff is amazing & the building is Clean & Bright & decorated with beautiful artwork !”
“My experience was horrible. As a result, after investigation by the State of Michigan Recipients Rights, the Crisis Residential in Bay Haven has been shut down.”
“Beautiful place, professional and compassionate staff.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent investigations have identified serious concerns regarding resident safety, specifically involving multiple instances of a resident leaving the facility without permission (elopement). Additionally, a violation was noted regarding staff using inappropriate language in front of residents.
Oct 3, 2025Complaint
Resident A eloped from the facility on three separate occasions (8/7/25, 8/21/25, and 9/25/25) despite being identified as an elopement risk and having specialized monitoring procedures in place.
Feb 3, 2025Complaint
Staff member Jackie Auger regularly used profanity in front of residents and other staff.
Mar 26, 2024RoutineCleanReport
No deficiencies found during this inspection.
Oct 27, 2019OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Hope Network Behavioral Health Services
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit hopenetwork.org
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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