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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 123 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 46% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Families considering Balch Springs Nursing Home will find a facility with a highly polarized reputation. While many long-term residents and rehab patients praise the compassionate nursing staff and effective physical therapy, there are serious, recurring allegations of neglect, including failure to provide food, hygiene, and timely medical attention. Recent reviews suggest a period of management transition, with some noting improvements and others reporting significant issues with cleanliness and responsiveness.
Quality Themes
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Concerns
Rating Trends
Tap a year to see what changed
Distribution · 111 analyzed
The owner relies heavily on standardized templates to respond to reviews. Negative reviews are met with a repetitive script inviting the reviewer to call the Administrator, while positive reviews use a fixed set of celebratory phrases.
Personalized based on this facility's data
Key Review Excerpts
“They took very good care of her and she really enjoyed her stay. The staff was nice and professional.”
“My relative entered this facility hoping to get the assistance that was needed so he could have some mobility. He entered the facility on Monday, October 13, 2025 and was neglected until October 16, 2025.”
“The therapy department is a very dynamic group. The residents love therapy, give their best effort, and achieve great therapy outcomes.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows concerning patterns with recurring issues across medication management, fire safety, and care quality, with families filing multiple complaints about pharmacy services. Problems persist across surveys, including repeated deficiencies in smoke barriers, drug labeling that triggered complaints in 2024 and recurred in 2025, and food safety violations appearing in both 2023 and 2025. While all violations show correction dates, the pattern of recurring issues in critical areas like medication safety warrants careful consideration.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Smoke Deficiencies
Provide properly protected cooking facilities.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Mar 30, 2026
$28,012
Hamilton County Hospital District
for profit
BALCH SPRINGS HC LLC
DANTRELL ANDERSON
Advanced Healthcare Solutions
28 facilities nationwide
Chain avg rating: 3.2/5 · Rank 7 of 30
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
123 reviews from families & visitors
Official Website
Visit balchspringshealthandrehab.com
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Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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