Bainbridge Health and Rehab
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 54 Google reviews
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What this means for your family
This facility is highly regarded for its therapy and admissions team, which can make the transition process very smooth. However, families should be aware of inconsistent communication and recent reports of night-shift concerns; we recommend visiting during off-hours to observe staffing levels and asking for a tour of the specific unit where your loved one will reside.
Google Reviews
Google Reviews
54 reviews on Google“Bainbridge Health and Rehab receives high praise for its admissions process and dedicated therapy team, with many families feeling their loved ones are treated like family. However, the facility faces recurring criticism regarding poor communication, specifically regarding phone responsiveness, and concerns about the physical condition of the building.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing staff
- Highly effective physical and occupational therapy
- Streamlined and supportive admissions process
- Strong sense of community and family-like atmosphere
Concerns
- Difficulty reaching staff by phone or unresponsive administrative lines (mentioned by 2 reviewers)
- Outdated or poorly maintained physical facility (mentioned by 2 reviewers)
- Reports of poor night shift care or negligence (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a strong reputation for physical and occupational therapy; could you walk us through how those sessions are integrated into a resident's daily routine?
- 2Since communication can sometimes be a challenge in busy facilities, what is the best way for our family to stay in direct contact with the nursing team regarding our loved one's care?
- 3With the facility having been established for some time, what are your current plans or priorities for updating or maintaining the living spaces to ensure they remain comfortable for residents?
- 4I see that you engage with feedback online; how do you use that family input to improve the quality of care and daily life here?
- 5Given that staffing levels can fluctuate, what specific protocols do you have in place to ensure consistent, attentive care during the night shift?
- 6How does the team ensure that residents feel connected and active throughout the day, especially for those who might need a little extra encouragement to participate in community events?
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational staff was wonderful. The nursing director, nursing staff and the aides cared for her as if she were their mother or grandmother.”
“The place need to be torn down, curtains ragady and dirty. This is just from the outside view. The staff was very nice, so maybe it's not their fault for the appearance.”
“I called three days in a row during business hours for transferring a patient out of the hospital to their rehab. They never answered the phone once or called back despite multiple requests”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bainbridge Health and Rehab has 22 deficiencies across four surveys, with one complaint-triggered issue where a family reported concerns about roommate arrangements. The facility shows recurring problems with safety infrastructure (exits, smoke barriers, electrical systems), resident rights, and food safety standards. While all deficiencies have correction dates, the pattern of repeated issues in safety systems and the recent 2025 findings suggest ongoing operational challenges that warrant careful consideration.
Apr 1, 2026Routine5
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Apr 10, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Sep 26, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Jul 27, 2022Routine2
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Ownership & Operations
Who Operates This Facility
Bainbridge Health and Rehab
for profit
Chain Affiliation
Journey Healthcare
34 facilities nationwide
Chain avg rating: 2.5/5 · Rank 17 of 40
Ownership & Management
Owners
Gbd LLC
Owner · Organization
Barres, LLC
Owner (parent company) · Organization
T and C Capital Assets, LLC
Owner (parent company) · Organization
Windward Health Partners LLC
Owner (parent company) · Organization
Crino, Bryan
Owner (parent company)
Feuer, Scott
Owner (parent company)
Lindeman, Stuart
Owner (parent company)
Passero, Joseph
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit journey-hc.com
Medicare data downloads
Original nursing home datasets
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