Azle Manor Health Care and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 77 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (61%)
- High RN turnover (67%)
Bottom 25% in Texas · Critically understaffed (RN) · $44,548 in fines
What this means for your family
This facility is an excellent choice for physical rehabilitation, with several families reporting successful transitions back to home life. However, due to documented allegations of medication errors and hygiene neglect, you should specifically ask about their medication administration protocols and how they monitor resident hygiene during shift changes.
Google Reviews
Google Reviews
77 reviews on Google“Families considering Azle Manor will find a facility highly praised for its exceptional rehabilitation programs and a warm, community-oriented staff that treats residents like family. However, there are serious, recurring allegations regarding medical neglect, understaffing, and poor hygiene standards that should be investigated during a visit.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and physical therapy programs
- Warm and compassionate nursing and care staff
- Engaging social activities and community involvement
- Clean and well-maintained facility environment
Concerns
- Allegations of medical neglect and medication errors (mentioned by 3 reviewers)
- Issues with resident hygiene and grooming (mentioned by 3 reviewers)
- Staffing shortages and slow response to call buttons (mentioned by 2 reviewers)
- Unwelcoming attitude toward visiting family members (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 80 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, often using the reviewer's name and referencing specific family members. For negative reviews, the owner attempts to be professional and empathetic, though occasionally uses a defensive tone when addressing past management issues.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy and rehab programs; could you tell us more about how those are tailored to each resident's needs?
- 2How do you ensure that medication is administered accurately and that there is a double-check system in place for every dose?
- 3What specific steps does the nursing team take to ensure residents are assisted with personal grooming and hygiene every day?
- 4With the facility being quite large, what is the protocol for responding to call buttons to ensure no resident is left waiting for long periods?
- 5We noticed you are very active in responding to community feedback; how does the administration use family suggestions to improve daily care?
- 6What kind of social activities or community outings are available to keep residents engaged and connected with the local area?
Personalized based on this facility's data
Key Review Excerpts
“Cannot stress enough after a year in their care she walked out Out of the facility to a normal life.”
“Dr. Kris Porter withheld medically necessary medication from my dad for the entire 7 days he was in the institution. She put him a severe risk of heart attack and/blood clots for which he had just suffered a stroke a few weeks before.”
“They took care of my Mom for nearly 3 years to her passing a couple weeks ago. They were caring, UN-believably patient and attentive through her time there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Azle Manor has a concerning pattern of recurring safety violations, particularly with accident prevention and supervision, which triggered multiple family complaints between 2023-2025. The facility struggles with maintaining safe environments, proper medication management, and infection control, with seven of 14 deficiencies stemming from family reports. While all issues show correction dates, the repeated safety problems suggest ongoing supervision challenges that families should carefully evaluate during visits.
Jul 16, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 26, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 13, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Nov 13, 2024Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Jun 6, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Oct 5, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jul 16, 2025
$10,634
Fine
Apr 26, 2025
$16,149
Fine
Jun 6, 2024
$10,322
Fine
Oct 5, 2023
$7,443
Ownership & Operations
Who Operates This Facility
Azle Manor Health Care Lllp
for profit
CHRIS PORTER
Ownership & Management
Owners
Burmont, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
77 reviews from families & visitors
Official Website
Visit azle-manor.com
Medicare data downloads
Original nursing home datasets
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