Azalea Trail Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 18 Google reviews
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What this means for your family
This facility is currently highly regarded for its staff passion, excellent food, and recent perfect state survey records. However, because of very severe historical allegations of neglect and exploitation, families should perform their own rigorous due diligence and check recent inspection reports personally.
Google Reviews
Google Reviews
18 reviews analyzed“Families can expect a facility that is highly praised for its caring, passionate staff and high-quality food. While recent reviews highlight exceptional state survey results and administrative competence, older reviews contain very serious allegations regarding neglect and elder exploitation.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- High-quality dietary services
- Strong administrative and office management
- Consistent excellence in state regulatory surveys
Concerns
- Allegations of elder abuse and exploitation
- Patient falls due to perceived neglect
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It is wonderful to see such a high CMS health inspection rating; how does your team maintain such consistent excellence during state regulatory surveys?
- 2We have heard great things about the dietary services here; could you tell us more about how meals are prepared and how much input residents have in their menus?
- 3With the administrative team being so well-regarded, how do you ensure that communication between the office and the nursing staff remains seamless for families?
- 4Could you walk us through your specific protocols for medication management to ensure everything is administered accurately and on schedule?
- 5What steps are in place to monitor resident mobility and prevent falls, especially during the night or during shift changes?
- 6What kind of daily activities or social outings do you organize to keep the residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The attention she receives is exactly what she needs and wants. She loves the food. We are so thankful for Azalea Trail!”
“The Azalea Trail team members have recently had the annual state survey and now for three consecutive years, had zero deficiencies!”
“The staff have been wonderful with my mother and us. They truly make her feel as though Azalea Trails is her home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems with heating and ventilation systems across three surveys, with the most recent violations remaining uncorrected. Additional issues include fire safety problems with cooking facilities and care planning deficiencies. One family filed a complaint that resulted in a citation for inadequate care planning. While most deficiencies have been addressed, the persistent heating and ventilation violations suggest ongoing maintenance concerns that could affect resident comfort and safety.
Nov 19, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 14, 2025Routine1
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Apr 3, 2024Routine3
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Feb 23, 2023Routine2
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Ownership & Operations
Who Operates This Facility
Ekklesia Healthcare LLC
for profit
KYLE M THOMPSON
Ownership & Management
Owners
Ward, Michael
Owner
Ward, Patricia
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit azaleatrailnursinghome.com
Medicare data downloads
Original nursing home datasets
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