Azalea Assisted Living LLC
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 26 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a high level of clinical oversight and emotional warmth, especially for residents with complex medical needs or dementia. The presence of a Nurse Practitioner as the owner provides significant peace of mind regarding medical management. There are no significant recurring complaints, but you should continue to visit to ensure the home-like atmosphere meets your specific preferences.
Google Reviews
Google Reviews
26 reviews analyzed“Azalea Assisted Living is highly regarded by families for providing a warm, home-like environment where residents are treated like family. Reviewers consistently praise the clinical expertise of the owner, Cristina (a Nurse Practitioner), and the compassionate, attentive care provided by the staff, particularly Dorothy. While the facility excels in emotional support and medical communication, it is primarily noted for its strength in end-of-life and rehabilitative care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Strong medical oversight by a Nurse Practitioner
- Warm, home-like, and peaceful atmosphere
- Excellent family communication and transparency
- High-quality, personalized meal preparation
Rating Trends
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Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard such wonderful things about the personalized meals here; could you tell us more about how the menu is tailored to individual dietary needs?
- 2It's so important to us that we stay in the loop, so how do you typically handle communication and updates with family members?
- 3Since we are looking for a peaceful environment, how do you maintain that warm, home-like atmosphere for the residents during the day?
- 4With the Nurse Practitioner providing medical oversight, how are changes in a resident's health monitored and communicated to the family?
- 5What kind of daily activities or social outings are available to help residents stay engaged with the community?
- 6In the event of a medical emergency after hours, what is the specific protocol for the nursing staff to ensure immediate care?
Personalized based on this facility's data
Key Review Excerpts
“The manager, Cristina, always kept our family informed of her condition and medical needs. Mom could be very difficult and demanding. Dorothy and all the staff treated her with respect and caring.”
“The entire team is warm, compassionate, and genuinely invested in their residents. He absolutely flourished during his time there, he was happy, gained confidence, and regained strength in a way we truly don’t believe would have been possible without them.”
“The staff, led by Dorothy, goes over and above every single day, showing my mom and all of the residents top notch care, love, compassion and respect. They treat my mom like she is family.”
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Apr 14, 2025Complaint
The following deficiencies were found during the on-site compliance inspection and investigation of complaint 00105142 conducted on April 14, 2025:
Based on record review and interview, the manager failed to ensure a standardized emergency responder patient information form as described in subsection A of this section, was completed and maintained for one of one resident sampled. The deficient practiced posed a risk as required patient information was not prepared in case of an emergency. Findings include: 1. A request for the facility's standardized emergency responder patient information form for R1, R2, R3, and R4 reveals no standardized emergency responder patient information form was available for review. 2. In an interview, E2 acknowledged the information required in A.R.S. § 36-420.04, a standardized emergency responder patient information form, was not available for review.
Based on documentation review and interview, the manager failed to ensure policies and procedures were available to employees and volunteers of the assisted living facility. Findings include: 1. A request of facility documentation for policy and procedure manual revealed policy and procedure manual were unavailable for review. 2. In an interview, E2 acknowledged the policy and procedure manual were unavailable for review at the time of inspection.
Based on observation, documentation review, record review, and interview, the manager failed to maintain a personnel record for each employee, which included the items required by this rule, for four of four employees sampled. The deficient practice posed a risk as required information could not be verified for an employee. Findings include: 1. During the environmental inspection of the facility, the Compliance Officer observed E2, E3, and E4 working at the facility on the day of inspection. 2. A request for the facility staff schedule revealed no staff schedule were available for review. 3. A request for the facility personnel records revealed no personnel records for E1, E2, E3, and E4. 4. In an interview, E2 acknowledged no personnel records were available for review for E1, E2, E3, and E4 before the end of the inspection.
Based on observation, record review, and interview, the manager failed to ensure a medical record included all required information for three of three sampled residents. Findings include: 1. During the environmental inspection of the facility, the Compliance Officer observed R1, R2, and R3 at the facility on the day of inspection. 2. The Compliance Officers requested the medical records for R1, R2, and R3. However, R1, R2, and R3 medical records were not available for review at the time of inspection. 3. In an interview, E2 acknowledged no medical records were available for review for R1, R2, and R3 before the end of the inspection.
Based on documentation review and interview, the manager failed to ensure a disaster drill for employees was conducted on each shift at least once every three months and documented. The deficient practice posed a risk if employees were unable to implement a disaster plan. Findings include: 1. A request for facility documentation, staff schedules revealed no staff schedules were available for review. However, E2 reported the facility has two shifts: 6:30 am to 7:00 pm and 7:00 pm to 6:30 am. 2. A request for facility documentation disaster drills revealed no documentation for disaster drills for the last 12 months. 3. In an interview, E2 acknowledged no documentation for disaster drills were available for review.
Based on documentation review and interview, the manager failed to ensure an evacuation drill for employees and residents was conducted at least once every six months. The deficient practice posed a health and safety risk to residents and employees, if the employees were unable to implement the evacuation plan. Findings include: 1. A request for facility documentation, evacuation drill for employees and residents, which is conducted at least once every six months, revealed no documentation was available for review. 2. In an interview, E2 acknowledged no documentation for evacuation drills for employees and residents were available for review.
Based on documentation review and interview, the manager failed to ensure documentation of monthly smoke detector tests were maintained. Findings include: 1. During the on-site inspection, the Compliance Officer requested documentation of monthly smoke detector testing. However, documentation of monthly smoke detector testing was not available for review. 2. In an interview, E2 acknowledged documentation of monthly smoke detector tests had not been provided for review.
Apr 25, 2023ComplaintCleanReport
No deficiencies were found during the compliance inspection and investigation of complaint AZ00191390 conducted on April 25, 2023.
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Google Reviews
26 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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