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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 74 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 64% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Families considering AVIR AT WESTERN HILLS will find a deeply polarized environment. While many long-term residents and their families praise the compassionate nursing staff and engaging activities, there are serious, recurring allegations regarding neglect, including residents being left in soiled linens and inadequate response to call lights. The facility is highly regarded for its rehab programs by some, but others report significant issues with administrative management and physical therapy equipment.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
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Distribution · 76 analyzed
The owner provides highly personalized, warm, and emotionally expressive responses to positive reviews, often mentioning specific residents or staff members. For negative reviews, the owner uses a professional, templated approach that focuses on inviting the reviewer to a private discussion to resolve issues.
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff and therapy team are absolutely wonderful—skilled, attentive, and kind. Everyone has been incredibly helpful and friendly, making this process so much smoother and more reassuring.”
“I would suggest taking your family else where as I’ve seen personally and heard other residents being left in there pee over night and never coming to be checked on or ignored even after calling a nurse.”
“The home is always looks and smells clean, which is difficult to accomplish in care facilities. The nursing staff is attentive to patient, resident, and family needs, and the Activities Dept always has something fun, creative, and/or educational.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
AVIR at Western Hills has concerning patterns with 13 complaint-triggered deficiencies where families filed reports about safety issues. The facility repeatedly struggles with accident prevention and safety supervision (cited five times including recently in November 2025), medication management, and food service quality. Issues with protecting residents' belongings from wrongful use appear multiple times, and problems persist across surveys rather than being fully resolved, suggesting ongoing care concerns.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Federal Penalties
Fine
Nov 20, 2025
$8,281
Fine
Jul 2, 2025
$8,281
Stratford Hospital District
for profit
512 DRAPER DR OPCO LLC
TREVOR MARTIN
Avir Health Group
116 facilities nationwide
Chain avg rating: 2.3/5 · Rank 59 of 90 (Lowest rating)
Owners
Stratford Hospital District
Owner · Organization
Dagan, Amitai
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldberger, Abraham
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldberger, Faigy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
74 reviews from families & visitors
Official Website
Visit avirhg.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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