Loading EveryPlace content…
Strong Medicare quality ratings; public reviewers often praise clean and well-maintained facility. Still worth an in-person visit.
based on 199 Google reviews
Email Avir at Orem to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
3 findings in latest survey
Avir at Orem has a strong overall Medicare rating. Public reviewers frequently mention: clean and well-maintained facility and friendly and welcoming reception staff. Review the component ratings and current source records before deciding.
AVIR AT OREM (referred to as Capstone in reviews) is frequently praised for its cleanliness and the friendly, welcoming nature of the front desk and administrative staff. However, there are significant, recurring reports of understaffing, particularly regarding CNAs, which some families claim leads to neglected hygiene and delayed responses to call lights. While many visitors find the environment pleasant, others have raised serious concerns regarding resident dignity and the presence of unpleasant odors in certain areas.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 204 analyzed
The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific details of the feedback. While positive reviews are met with warm, templated gratitude, negative reviews are addressed with a mix of empathy, clinical accountability, and occasional defensive denials of reported incidents.
Personalized based on this facility's data
Key Review Excerpts
“As a new family member bringing your love one into a new facility, you just feel a level of stress of not knowing how this will work out. I must say after these two ladies greeted me from the entry door until leading the way to his new space it was incredibly satisfying!”
“The staff is friendly and this is by far the cleanest facility I’ve seen in a while. Usually, the smell in these places are unpleasant but it’s very clean and the air is pleasant to breathe.”
“My 94 year old mom is there for skilled nursing & rehab & I could not have found a better place for her. The staff is friendly & helpful to boot!”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows concerning patterns with families filing multiple complaints about basic care issues and abuse reporting failures. The most recurring problems involve daily living care assistance, care planning, and fire safety compliance. While all deficiencies show correction dates, the persistence of similar issues across surveys—particularly daily care assistance appearing in both routine inspections and family complaints from 2022 through 2025—suggests ongoing challenges with fundamental resident care that families should carefully evaluate.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Feb 17, 2024
$34,418
3730 W Orem Dr Opco LLC
for profit
KRISTOPHER SLACK
Avir Health Group
119 facilities nationwide
Chain avg rating: 2.3/5 · Rank 16 of 90
Owners
3730 W Orem Dr Holdings LLC
Owner · Organization
TX Snf Holdings II LLC
Owner (parent company) · Organization
TX Snf Holdings Member, LLC
Owner (parent company) · Organization
Dagan, Amitai
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldberger, Abraham
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldberger, Faigy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Travitsky, Aaron
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
199 reviews from families & visitors
Official Website
Visit avirhg.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Browning One Personal Care Facility INC
< 1 miAssisted Living · Houston, TX
All Gods People Assisted Living Home
< 1 miAssisted Living · Houston, TX
Marlena's House
2.4 miAssisted Living · Houston, TX
Paradigm at Westbury
2.8 miNursing Home · Houston, TX
Terra Bella Health and Wellness Suites
2.9 miNursing Home · Houston, TX
Sun Rose Adult Home
2.9 miAssisted Living · Houston, TX