Avir at Orem
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 198 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize a clean, welcoming, and professional front-office experience. However, families should closely monitor daily hygiene and responsiveness, as multiple reviewers have noted that understaffing in the CNA department can lead to delays in care and issues with cleanliness in resident rooms.
Google Reviews
Google Reviews
198 reviews on Google“AVIR AT OREM (referred to as Capstone in reviews) is frequently praised for its cleanliness and the friendly, welcoming nature of the front desk and administrative staff. However, there are significant, recurring reports of understaffing, particularly regarding CNAs, which some families claim leads to neglected hygiene and delayed responses to call lights. While many visitors find the environment pleasant, others have raised serious concerns regarding resident dignity and the presence of unpleasant odors in certain areas.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and welcoming reception staff
- Professional and attentive administrative leadership
- Secure and organized entry process
Concerns
- Understaffing of CNAs and nursing assistants (mentioned by 4 reviewers)
- Issues with resident hygiene and soiled linens (mentioned by 3 reviewers)
- Unpleasant odors (urine/sewage) in certain areas (mentioned by 3 reviewers)
- Slow response times to call lights (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 203 analyzed
How They Respond to Reviews
The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific details of the feedback. While positive reviews are met with warm, templated gratitude, negative reviews are addressed with a mix of empathy, clinical accountability, and occasional defensive denials of reported incidents.
Questions for Your Tour
- 1I noticed how much the leadership team values feedback from families; what steps are being taken right now to ensure the nursing assistants have enough support to respond quickly to call lights?
- 2Since the facility is known for being so clean and well-maintained, what are your specific daily protocols for managing linens and ensuring resident hygiene stays top-notch?
- 3We want to make sure our loved one is comfortable; how do you manage air quality and ventilation in the common areas to keep the environment fresh?
- 4Could you tell us a bit about the dining experience and how the menu is planned to make mealtime enjoyable for the residents?
- 5What does a typical day of social activities and engagement look like for the residents here?
- 6In the event of a medical emergency during the night, what is the specific process for getting immediate clinical care for a resident?
Personalized based on this facility's data
Key Review Excerpts
“As a new family member bringing your love one into a new facility, you just feel a level of stress of not knowing how this will work out. I must say after these two ladies greeted me from the entry door until leading the way to his new space it was incredibly satisfying!”
“The staff is friendly and this is by far the cleanest facility I’ve seen in a while. Usually, the smell in these places are unpleasant but it’s very clean and the air is pleasant to breathe.”
“Don’t trust the 5 * reviews, went to visit my family member twice and both times we found them in soiled diaper and bedsheets we were told to press a button if we needed help but when we did, it took hours before someone came to help us.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing multiple complaints about basic care issues and abuse reporting failures. The most recurring problems involve daily living care assistance, care planning, and fire safety compliance. While all deficiencies show correction dates, the persistence of similar issues across surveys—particularly daily care assistance appearing in both routine inspections and family complaints from 2022 through 2025—suggests ongoing challenges with fundamental resident care that families should carefully evaluate.
Apr 4, 2025Routine6
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Feb 27, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 2, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 21, 2024Complaint1
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Apr 5, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 17, 2024Routine11
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Meet Health Care Facilities Code mechanical requirements.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Federal Penalties
Fine
Feb 17, 2024
$34,418
Ownership & Operations
Who Operates This Facility
3730 W Orem Dr Opco LLC
for profit
KRISTOPHER SLACK
Chain Affiliation
Avir Health Group
117 facilities nationwide
Chain avg rating: 2.3/5 · Rank 16 of 90
Ownership & Management
Owners
3730 W Orem Dr Holdings LLC
Owner · Organization
TX Snf Holdings II LLC
Owner (parent company) · Organization
TX Snf Holdings Member, LLC
Owner (parent company) · Organization
Dagan, Amitai
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldberger, Abraham
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldberger, Faigy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Travitsky, Aaron
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
198 reviews from families & visitors
Official Website
Visit avirhg.com
Medicare data downloads
Original nursing home datasets
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