Avir at Itasca
Strong Medicare quality ratings; families often praise caring and loving administration. Still worth an in-person visit.
based on 15 Google reviews
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What this means for your family
While some residents enjoy the home-like atmosphere and food, the presence of severe allegations regarding hygiene and mistreatment cannot be ignored. If you choose this facility, you must perform rigorous, unannounced visits to monitor personal care and staff interactions.
Google Reviews
Google Reviews
15 reviews on Google“Families should approach this facility with significant caution due to serious allegations regarding hygiene and resident mistreatment. While some long-term residents and their families praise the caring staff and home-style cooking, others have reported severe neglect, including poor personal hygiene and lack of professional integrity.”
Quality Themes
Tap a score for detailsStrengths
- Caring and loving administration
- Home-style cooking
- Sense of community and family
Concerns
- Severe hygiene and neglect issues
- Allegations of resident mistreatment
- Aging and poorly maintained facility
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
The owner provides personalized responses by addressing reviewers by name and acknowledging specific sentiments when present in the text. They maintain a polite, appreciative, and warm tone across all interactions.
Questions for Your Tour
- 1It is wonderful to see how much the administration cares about the community here; how do you personally stay involved with the residents' well-being?
- 2We love the idea of home-style cooking; could you tell us more about how the daily menus are planned and how much input residents have?
- 3What specific protocols are in place to ensure the facility is kept impeccably clean and hygienic for the residents every day?
- 4How does the nursing team ensure that communication remains clear and consistent with family members regarding any changes in a resident's health?
- 5In the event of a medical emergency during the night, what is the immediate process for getting care and notifying the family?
- 6What kind of daily activities or social gatherings are available to help foster that sense of family and community mentioned by others?
Personalized based on this facility's data
Key Review Excerpts
“The administration and staff here are all about making the resident's star comfortable and with a real home style cooking, it's the best I've seen.”
“The facility is small, drab and aged but the care is 100%. It does not have state of the art anything and not all the plumbing works but its residents are healthy and active and always smiling.”
“If you hate your family member and want them slowly drained of all self worth then this is the place. My mother became a resident there 12/19 and it seemed great! Everything does in the beginning, then the truth reveals itself.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
12
measures
3
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering several inspections at this facility, with 23 total deficiencies found across safety and environmental conditions, food service, and resident rights protections. The most recurring problems involve keeping corridors clear for emergencies, proper room sizing, heating/ventilation systems, and food safety standards. While all identified issues show correction dates, the pattern of repeated violations in basic safety areas and the fact that family complaints prompted investigations suggest potential ongoing concerns that warrant careful consideration during visits.
Jan 8, 2026Routine5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Nov 26, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Oct 10, 2024Routine7
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Jul 18, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Aug 24, 2023Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Aug 24, 2023Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Ownership & Operations
Who Operates This Facility
Eastland Memorial Hospital District
for profit
409 S FILES STREET OPCO LLC
KAREN RODRIGUEZ
Chain Affiliation
Avir Health Group
117 facilities nationwide
Chain avg rating: 2.3/5 · Rank 7 of 90 (Best)
Ownership & Management
Owners
409 S Files Street Holdings, LLC
Owner · Organization
Eastland Memorial Hospital District
Owner · Organization
Dagan, Amitai
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldberger, Abraham
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit avirhg.com
Medicare data downloads
Original nursing home datasets
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