Avir at Cisco
Strong Medicare quality ratings; families often praise home-like environment. Still worth an in-person visit.
based on 10 Google reviews

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What this means for your family
This facility presents significant risks regarding patient dignity and basic care needs. While some praise the rehab program, the frequent reports of neglect, medication delays, and unresponsive staff are critical red flags that require immediate investigation during any facility visit.
Google Reviews
Google Reviews
10 reviews analyzed“Families should exercise extreme caution, as multiple reviewers report severe instances of neglect, including residents being left undressed in view of others and inadequate assistance with basic hygiene. While one reviewer praised the rehab program and compassionate staff, the prevailing reports highlight critical failures in medication administration, responsiveness to call buttons, and basic hygiene care.”
Quality Themes
Tap a score for detailsStrengths
- Home-like environment
- Rehabilitation program
Concerns
- Neglect regarding basic hygiene and dignity (mentioned by 2 reviewers)
- Unresponsive staff to call buttons or requests for help (mentioned by 2 reviewers)
- Failure to administer medication in a timely manner (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Since the facility is known for its home-like environment, how do you help residents maintain their personal dignity and sense of independence during daily hygiene routines?
- 2What specific protocols are in place to ensure that call buttons are answered promptly and that staff are visible and available when a resident needs assistance?
- 3How does the nursing team manage medication schedules to ensure every dose is administered accurately and on time?
- 4Can you tell us more about the rehabilitation program and how it integrates into a resident's daily routine?
- 5What kind of daily activities or social outings are organized to keep the residents engaged and connected with one another?
- 6In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“My mother-in-law is here now and suffering from neglect. We are working on moving her to another facility ASAP. When a family member stopped to visit she was in her room, door open, with nothing but an adult diaper on her where everyone could see.”
“I was a patient for 3 months. Several times the call button was out of reach where I was not able to reach it so I had to resort to calling out for help! Then I got yelled at for scaring them!!!”
“Cisco Nursing and Rehab is a great facility with a home-like environment. The staff cares for the residents with empathy and compassion.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced multiple family complaints resulting in 9 deficiencies, with recurring problems in fire safety, nursing staffing, and care planning spanning all surveys from 2023-2025. Issues include inadequate registered nurse coverage, fire safety violations (sprinkler systems, smoke barriers), incomplete resident care plans, and problems with medication labeling and infection control. While the facility reports correcting each deficiency, the pattern of repeated violations in core safety and care areas suggests ongoing operational challenges families should carefully consider.
Mar 9, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Aug 20, 2025Routine8
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jul 16, 2024Complaint7
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 16, 2024Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Dec 8, 2023Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jun 8, 2023Routine9
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Ownership & Operations
Who Operates This Facility
Eastland Memorial Hospital District
for profit
1404 FRONT STREET OPCO LLC
MICHAEL L JACKSON
Chain Affiliation
Avir Health Group
117 facilities nationwide
Chain avg rating: 2.3/5 · Rank 4 of 90 (Best)
Ownership & Management
Owners
Eastland Memorial Hospital District
Owner · Organization
Dagan, Amitai
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldberger, Abraham
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit avirhg.com
Medicare data downloads
Original nursing home datasets
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