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Nursing HomeMedicaid

Avir at Cisco

Strong Medicare quality ratings; families often praise home-like environment. Still worth an in-person visit.

1404 Front St, Cisco, TX 7643780 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
2.1/5

based on 10 Google reviews

5
4
3
2
1
Avir at Cisco Nursing Home in Cisco, TX — Street View
Street View

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What this means for your family

This facility presents significant risks regarding patient dignity and basic care needs. While some praise the rehab program, the frequent reports of neglect, medication delays, and unresponsive staff are critical red flags that require immediate investigation during any facility visit.

Google Reviews

Google Reviews

10 reviews analyzed
Families should exercise extreme caution, as multiple reviewers report severe instances of neglect, including residents being left undressed in view of others and inadequate assistance with basic hygiene. While one reviewer praised the rehab program and compassionate staff, the prevailing reports highlight critical failures in medication administration, responsiveness to call buttons, and basic hygiene care.

Quality Themes

Tap a score for details
FoodN/AStaff1.0Clean1.0ActivitiesN/AMeds1.0MemoryN/AComms1.0ValueN/A

Strengths

  • Home-like environment
  • Rehabilitation program

Concerns

  • Neglect regarding basic hygiene and dignity (mentioned by 2 reviewers)
  • Unresponsive staff to call buttons or requests for help (mentioned by 2 reviewers)
  • Failure to administer medication in a timely manner (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.02018(1)1.02020(1)3.02022(2)1.02023(1)3.02024(2)1.02026(3)

Distribution

5
2
4
1
3
0
2
0
1
6

How They Respond to Reviews

30%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Since the facility is known for its home-like environment, how do you help residents maintain their personal dignity and sense of independence during daily hygiene routines?
  • 2What specific protocols are in place to ensure that call buttons are answered promptly and that staff are visible and available when a resident needs assistance?
  • 3How does the nursing team manage medication schedules to ensure every dose is administered accurately and on time?
  • 4Can you tell us more about the rehabilitation program and how it integrates into a resident's daily routine?
  • 5What kind of daily activities or social outings are organized to keep the residents engaged and connected with one another?
  • 6In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

My mother-in-law is here now and suffering from neglect. We are working on moving her to another facility ASAP. When a family member stopped to visit she was in her room, door open, with nothing but an adult diaper on her where everyone could see.

Family member of a resident · 2022☆☆☆☆

I was a patient for 3 months. Several times the call button was out of reach where I was not able to reach it so I had to resort to calling out for help! Then I got yelled at for scaring them!!!

Former patient · 2023☆☆☆☆

Cisco Nursing and Rehab is a great facility with a home-like environment. The staff cares for the residents with empathy and compassion.

Local Guide · 2022★★★★★
Source: 10 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.5%
Better than Avg
Here
9.5%
US
15.3%
TX
14.9%
Eastland
25.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility1.6%
Better than Avg
Here
1.6%
US
15.4%
TX
9.4%
Eastland
3.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility7.9%
Better than Avg
Here
7.9%
US
19.4%
TX
14.2%
Eastland
20.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
TX
2.5%
Eastland
2.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility26.3%
Worse than Avg
Here
26.3%
US
14.4%
TX
16.1%
Eastland
21.9%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility9.2%
Worse than Avg
Here
9.2%
US
4.9%
TX
4.0%
Eastland
2.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
TX
88.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
TX
89.2%
Eastland
95.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
TX
1.5%
Eastland
0.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
Well below state avg (9.1)
10 complaint-triggered

This facility has faced multiple family complaints resulting in 9 deficiencies, with recurring problems in fire safety, nursing staffing, and care planning spanning all surveys from 2023-2025. Issues include inadequate registered nurse coverage, fire safety violations (sprinkler systems, smoke barriers), incomplete resident care plans, and problems with medication labeling and infection control. While the facility reports correcting each deficiency, the pattern of repeated violations in core safety and care areas suggests ongoing operational challenges families should carefully consider.

Mar 9, 2026Complaint
1
0607MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Aug 20, 2025Routine
8
0712ModerateCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0345ModerateCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0222ModerateCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0293ModerateCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0321ModerateCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0521MinorCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Jul 16, 2024Complaint
7
0727ModerateCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0804ModerateCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0656ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0761MinorCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jul 16, 2024Routine
3
0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0321ModerateCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0521MinorCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Dec 8, 2023Complaint
2
0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Jun 8, 2023Routine
9
0727ModerateCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0321ModerateCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0374ModerateCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0623MinorCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0690MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0691MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

0625MinorCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Eastland Memorial Hospital District

Organization Type

for profit

Management Company

1404 FRONT STREET OPCO LLC

Administrator

MICHAEL L JACKSON

Chain Affiliation

Chain Name

Avir Health Group

Chain Size

117 facilities nationwide

Chain avg rating: 2.3/5 · Rank 4 of 90 (Best)

Ownership & Management

Owners

Eastland Memorial Hospital District

Owner · Organization

100%

Dagan, Amitai

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Goldberger, Abraham

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

1404 Front Street Property Owner, LLC5% or Greater Security InterestHccf Management Group Xi LLC5% or Greater Security InterestWelltower INC5% or Greater Security InterestWelltower Nnn Group, LLC5% or Greater Security InterestWright, LabanOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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