Nursing HomeMedicaid

Aviata at North Fort Myers

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

991 Pondella Rd, Hancock · N Ft Myers, FL 33903|120 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

3.1/5

based on 98 Google reviews

(239) 995-8809 Directions Website

Street View

Watch Aviata at North Fort Myers

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

While recent reviews suggest a positive shift under new management, the facility has a history of severe neglect and staffing issues. If you choose this facility, maintain a very active presence, visit at irregular hours, and ensure you have direct contact information for the current Executive Director to address any care concerns immediately.

Google Reviews

98 reviews on Google

“Aviata at North Fort Myers (formerly Aspire/Consulate) has a history of deeply concerning reports regarding neglect, hygiene, and staffing shortages. While recent reviews from 2025-2026 show a shift toward positive experiences, families should be aware of the facility's volatile reputation and the recurring complaints about call-light response times and poor communication.”

Quality Themes

Tap a score for details

Strengths

Attentive and professional nursing staff (noted in recent positive reviews)
Clean and well-maintained facility environment
Effective physical therapy programs
Helpful administrative and social services team

Concerns

Severe neglect and hygiene issues (soiled bedding/clothing) (mentioned by 9 reviewers)
Chronic understaffing leading to slow call-light response (mentioned by 8 reviewers)
Poor quality, cold, or nutritionally inadequate food (mentioned by 7 reviewers)
Rude or dismissive staff and management attitudes (mentioned by 6 reviewers)
Medication management errors or delays (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 101 analyzed

⚡15 reviews posted between Dec 2, 2025 – Dec 3, 2025 · 14 were 5-star

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed that you are very active in responding to family feedback online; how do you incorporate that direct input into your daily operational improvements?
2Given the current staffing levels, what specific protocols are in place to ensure that call lights are answered promptly and residents receive timely assistance with hygiene and bedding changes?
3Could you walk me through your current process for medication administration and how you ensure accuracy and prevent delays for residents with complex needs?
4I understand that nutrition is a key part of well-being; what steps are being taken to improve the quality, temperature, and variety of the meals served in the dining room?
5How does your leadership team foster a supportive and professional culture among the staff to ensure that every interaction with residents and families remains respectful and attentive?
6What does a typical day of social engagement look like for residents, and how do you ensure that those who are less mobile are still able to participate in facility activities?

Personalized based on this facility's data

Key Review Excerpts

“The new management team is amazing, entire staff was very helpful and accommodating. Clean, friendly environment.”

Family member · 2026★★★★★

“The nurses were knowledgeable, kind & thoughtful; not all the CNA's were their equal. Most of the CNA's were awesome others were just 'doing the job'.”

Rehab patient · 2024★★★★★

“The staff is organized, responsive, and genuinely committed to the well-being of residents. The facility is clean, well-run, and a pleasure to work with.”

Professional visitor · 2026★★★★★

Source: 98 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.57hrs

76%

Registered nurses for medical care

Total Nursing

3.48hrs

85%

All nurses + aides combined

Staff Turnover

43%

Lower is better (< 30% = good)

RN Turnover

68%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility2.7%

Better than Avg

Here

2.7%

15.4%

8.7%

Lee

17.5%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility9.3%

Better than Avg

Here

9.3%

19.5%

15.0%

Lee

21.8%

😔

Residents with depression symptoms

↓ Lower is better

This Facility1.3%

Better than Avg

Here

1.3%

12.1%

4.1%

Lee

3.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility12.6%

Mixed vs Avgs

Here

12.6%

19.4%

11.5%

Lee

17.3%

🩹

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility0.9%

Better than Avg

Here

0.9%

4.9%

4.7%

Lee

5.4%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility11.5%

Mixed vs Avgs

Here

11.5%

15.3%

10.6%

Lee

16.0%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility86.0%

Mixed vs Avgs

Here

86.0%

81.8%

94.8%

Lee

88.2%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility86.1%

Mixed vs Avgs

Here

86.1%

79.7%

94.7%

Lee

89.5%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.1%

Better than Avg

Here

1.1%

1.6%

1.5%

Lee

1.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies

3penalties

Well above state avg (7.3)

9 complaint-triggered

$14,120 in fines

AVIATA at North Fort Myers shows concerning patterns with families filing complaints that led to 8 deficiency findings, including issues with medication management, dialysis care, and pest control appearing multiple times. The facility has struggled with providing appropriate treatment according to care plans, maintaining safe environments, and ensuring proper medication oversight across several years. While all deficiencies show correction dates, the recurring nature of problems in core care areas and ongoing family complaints suggest potential quality concerns.

Oct 22, 2025Complaint2 findings

0925Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Nov 14, 2024Complaint2 findings

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jul 2, 2024Complaint1 finding

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Apr 25, 2024Complaint2 findings

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Mar 13, 2024Routine11 findings

0325Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0582Potential for harm · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Mar 13, 2024Complaint2 findings

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Federal Penalties

Fine

Nov 14, 2024

$6,152

Fine

Mar 13, 2024

$4,823

Fine

Dec 11, 2023

$3,145

Ownership & Operations

Who Operates This Facility

Owner / Operator

Aviata at North Fort Myers

Organization Type

for profit

Chain Affiliation

Chain Name

Aviata Health Group

Chain Size

52 facilities nationwide

Chain avg rating: 2.1/5 · Rank 43 of 52 (Worst)

Ownership & Management

Owners

Pondella Parent LLC

Owner · Organization

Fort Myers Holdco LLC

Owner (parent company) · Organization

Dagan, Amitai