Avera Sister James Care Center
Strong Medicare quality ratings; families often praise professional care environment. Still worth an in-person visit.
based on 7 Google reviews
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What this means for your family
Due to the lack of recent, detailed feedback for this specific facility, we recommend scheduling an in-person tour to observe staffing levels and resident interactions yourself. Be aware that one recent review mentions a different facility name, so ensure you are evaluating the correct location during your visit.
Google Reviews
Google Reviews
7 reviews on Google“Reviews for Avera Sister James Care Center are extremely limited in descriptive content, with most entries lacking written feedback. One critical review from 2018 alleges severe neglect and inappropriate medication practices, while a recent 2026 review appears to reference a different facility entirely.”
Quality Themes
Tap a score for detailsStrengths
- Professional care environment
- Access to facility resources
Concerns
- Understaffing and lack of compassionate care
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With the facility having a 5-star CMS staffing rating, how do you ensure that staff members have enough time to provide personalized, compassionate attention to each resident throughout their shift?
- 2I noticed some feedback regarding medication management; could you walk me through your specific protocols for ensuring medications are administered accurately and on time?
- 3Given the size of the facility with 187 residents, what specific steps do you take to foster a warm, personal connection between the staff and my loved one?
- 4What does a typical daily activity schedule look like, and how do you encourage residents to participate in social engagement to ensure they feel connected to the community?
- 5In the event of a medical emergency, what is your internal process for escalating care, and how do you keep family members updated during those critical moments?
- 6I see you have engaged with some online feedback; how do you use family input to make tangible improvements to the daily care experience here?
Personalized based on this facility's data
Key Review Excerpts
“There staff on the Dakota wing are worthless and have no compassion for human life. They are under staffed and do not take care of their patients properly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
1
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a mixed record with 8 deficiencies across 4 surveys, including one complaint from a family regarding daily living activities support. Issues span resident rights, fire safety, and food handling, with no recurring patterns in specific care areas. All deficiencies have been corrected by the facility, suggesting responsive management when problems are identified.
Feb 5, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 8, 2025Routine2
Environmental Deficiencies
Have policies on smoking.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Jan 24, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Sep 14, 2023Routine2
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 11, 2022Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Avera Sister James Care Center
nonprofit
Chain Affiliation
Avera Health
13 facilities nationwide
Ownership & Management
Owners
Avera Health
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit avera.org
Medicare data downloads
Original nursing home datasets
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