Aventura at Shiloh Springs
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 39 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (18 vs median 8.0)
Bottom 25% in OH · Critically understaffed (RN) · $8,469 in fines
What this means for your family
While some families report excellent experiences with the therapy and activities departments, the facility suffers from significant, recurring reports of neglect and communication barriers. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's hygiene and to ensure call lights are being answered in a timely manner.
Google Reviews
Google Reviews
39 reviews on Google“Aventura at Shiloh Springs receives highly polarized feedback, with some families praising the attentive nursing staff and therapy team, while others report severe neglect and communication failures. Recurring complaints highlight significant issues with call light response times, poor hygiene care, and difficulty reaching administrative staff for updates. Prospective families should be aware of the inconsistent quality of care and the potential for serious lapses in medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and professional nursing/therapy staff
- Clean and well-maintained facility
- Engaging community events and activities
- Effective communication for some families
Concerns
- Slow or non-responsive call lights (mentioned by 4 reviewers)
- Poor communication and difficulty reaching staff/administration (mentioned by 5 reviewers)
- Neglect regarding basic hygiene and feeding (mentioned by 3 reviewers)
- Unprofessional staff behavior or lack of empathy (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing ratings, could you walk me through your specific process for ensuring call lights are answered promptly and that residents' immediate needs are met?
- 2I noticed some families have expressed difficulty reaching administration; what is the best way for me to maintain consistent communication with the care team regarding my loved one's daily status?
- 3With the recent feedback regarding dining and nutrition, could you show me a sample menu and explain how you monitor that residents are receiving proper assistance during mealtimes?
- 4I see that the facility hosts various community events; how do you encourage residents to participate, and what does a typical social calendar look like for someone with my loved one's interests?
- 5Regarding medication management, what systems do you have in place to ensure accuracy and timely administration for residents with complex health needs?
- 6I appreciate that the facility responds to online feedback; how do you use that input to make tangible improvements to the quality of care and daily operations here?
Personalized based on this facility's data
Key Review Excerpts
“My mother is there currently. I have had to call numerous times from out of state and ask the staff to please answer her call light as she has been laying soiled in the bed for up to 4 hours at times.”
“A particular young lady named Cierra Turner, has made certain that at least once a week I have a video call with my dad, which means a lot to me.”
“The facility is VERY NICE & I WILL ADMIT THEY KEEP THE FACILITY VERY CLEAN! I was impressed-! HOWEVER THEY are not professional AT ALL! There was a LOT of gossiping which is not cool at all.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 38 complaint-triggered deficiencies, indicating families have filed multiple reports about care quality. The most recurring issues involve fire safety and emergency preparedness, medication management, and infection control. Recent complaints in 2025-2026 highlight ongoing problems with resident care, safety hazards, and medication errors, while fire safety violations have persisted across multiple surveys from 2018-2025, suggesting systemic maintenance issues that may compromise resident safety during emergencies.
Jan 8, 2026Routine14
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 8, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Sep 3, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 12, 2025Complaint5
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 20, 2025Complaint10
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jan 22, 2025Complaint5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Aventura at Shiloh Springs
for profit
Chain Affiliation
Aventura Health Group
12 facilities nationwide
Chain avg rating: 1.8/5 · Rank 4 of 11
Ownership & Management
Owners
Kaszirer, Moishe
Owner
Scharf, Mordechai
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit aventuraatshiloh.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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