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Nursing HomeMedicaid Investigative

Ave Maria Home

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2805 Charles Bryan Rd, Elmore Park · Bartlett, TN 38134100 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 63 Google reviews

5
4
3
2
1
Ave Maria Home Nursing Home in Bartlett, TN — Street View
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2/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)

Below average in TN · Below recommended RN staffing · Above recommended total nurse staffing · $27,921 in fines

Source: Medicare data

What this means for your family

While the facility is praised for its beautiful environment and effective rehab therapy, there is a recurring pattern of poor communication and inconsistent care standards. We strongly recommend that you schedule an unannounced visit and ask specifically about their protocols for medical updates and hygiene assistance to ensure they align with your loved one's needs.

Google Reviews

Google Reviews

63 reviews on Google
Ave Maria Home receives highly polarized feedback, with many reviewers praising the beautiful, clean facilities and the dedication of specific staff members during rehab stays. However, significant concerns exist regarding administrative communication, inconsistent care standards, and reports of neglect or poor treatment of residents by certain staff members. Families should be aware that experiences appear to vary greatly depending on the specific department and staff interactions.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean8.0Activities7.0Meds2.0Memory6.0Comms3.0ValueN/A

Strengths

  • Beautiful, well-maintained grounds and facilities
  • Effective and attentive rehab therapy services
  • Faith-based, compassionate care approach
  • Responsive and kind nursing staff in specific units

Concerns

  • Rude or dismissive administrative staff during tours and inquiries (mentioned by 3 reviewers)
  • Inconsistent or poor quality of daily care (hygiene, feeding, toileting) (mentioned by 4 reviewers)
  • Lack of transparency and poor communication regarding medical status (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(2)'20(2)'23(2)'25(32)'26(9)

Distribution · 66 analyzed

5
50
4
3
3
3
2
2
1
8
11 reviews posted between Sep 25, 2025Sep 26, 2025 · 11 were 5-star
10 reviews posted between Oct 23, 2025Oct 24, 2025 · 10 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent focus on enhancing communication, what specific protocols are in place to ensure families receive regular, transparent updates regarding their loved one’s medical status and daily health changes?
  • 2I understand that medication management is a high priority; could you walk me through your current process for ensuring accuracy and timely administration for residents?
  • 3With the recent feedback regarding daily care routines, what steps is the facility taking to ensure consistent support for residents with hygiene, toileting, and mealtime assistance?
  • 4I’ve read wonderful things about your rehab therapy team; how do these therapists coordinate with the nursing staff to ensure a seamless recovery process for residents?
  • 5Could you share how the faith-based mission of Ave Maria Home shapes the daily activities and spiritual support provided to residents?
  • 6What is your process for addressing family concerns or questions, and how do you ensure that administrative support remains accessible and responsive throughout our journey here?

Personalized based on this facility's data


Key Review Excerpts

The staff last night took over and were so kind and patient. They showered her, washed her hair and got her warm blankets. They were very thorough and Efficient.

Memory care family member · 2025★★★★★

My grandmother was there for rehab because she had broken her ankle. They straight lied to us stating they had a chef on duty cooking there meals my grandmother was a diabetic and they did not make the right meals for her.

Long-term resident's family · 2022★★☆☆☆

Since moving from the hospital to here, he has made tremend

Rehab patient's family · 2023★★★★★
Source: 63 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.64hrs
85%
Registered nurses for medical care
Total Nursing
6.28hrs
OK
All nurses + aides combined

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility50.6%
Worse than Avg
Here
50.6%
US
15.3%
TN
18.5%
Shelby
16.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility33.0%
Worse than Avg
Here
33.0%
US
14.4%
TN
14.6%
Shelby
13.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
12.1%
TN
12.9%
Shelby
13.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility93.9%
Better than Avg
Here
93.9%
US
93.4%
TN
89.5%
Shelby
85.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.3%
Mixed vs Avgs
Here
24.3%
US
19.5%
TN
31.9%
Shelby
22.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.0%
Worse than Avg
Here
21.0%
US
15.4%
TN
16.9%
Shelby
14.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility86.6%
Better than Avg
Here
86.6%
US
81.8%
TN
79.4%
Shelby
70.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility70.2%
Mixed vs Avgs
Here
70.2%
US
79.7%
TN
79.8%
Shelby
67.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.9%
Worse than Avg
Here
1.9%
US
1.6%
TN
1.6%
Shelby
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
3penalties
Near state avg (5.9)
1 complaint-triggered
$27,921 in fines

A family filed a complaint in 2024 regarding accident prevention and supervision that resulted in a serious deficiency. Ave Maria Home has recurring issues with care planning and assessment, accident prevention, and safety systems across multiple surveys from 2019-2024. While all deficiencies show correction dates, the pattern of repeated problems with resident assessments and the recent complaint-triggered safety violation suggest ongoing challenges with fundamental care oversight that families should discuss during any visit.

Mar 28, 2024Complaint
1
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

May 12, 2022Routine
5
0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Feb 21, 2020Routine
4
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0524Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure that gas fire places are out of the reach of patients and can be shut off if unit is working improperly.

Mar 7, 2019Routine
12
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0732Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Federal Penalties

Fine

Mar 28, 2024

$10,039

Fine

Mar 28, 2024

$17,882

Payment Denial

Mar 28, 2024

94-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ave Maria Home

Organization Type

nonprofit

Ownership & Management

Key personnel

Siegel, MarleneW-2 Managing EmployeeGattuso, FrankOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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