Avantara Watertown
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 11 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
Above average in SD · Meets national RN staffing standard · $6,368 in fines
What this means for your family
While the facility has a strong reputation for short-term rehabilitation and physical therapy, recent reports of unprofessional staff behavior are concerning. We recommend that families considering long-term placement conduct unannounced visits to observe staff-resident interactions firsthand and ask management specifically how they address complaints regarding staff conduct.
Google Reviews
Google Reviews
11 reviews on Google“Avantara Watertown receives high praise for its physical therapy and short-term rehabilitation services, with multiple families noting the compassionate care provided to their loved ones during recovery. However, recent reviews from 2025 and 2026 highlight serious concerns regarding staff conduct and the treatment of long-term residents, suggesting a potential decline in quality of care. Families should carefully weigh the positive rehabilitation outcomes against these reports of unprofessional behavior.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy department
- Compassionate and professional rehab staff
- Clean and well-maintained facility environment
Concerns
- Rude or mean staff behavior toward residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your facility has a strong reputation for physical therapy; how do you integrate that rehab focus into the daily routine for residents who are here for long-term care?
- 2Given that you maintain an active presence in responding to online feedback, how do you use that input to foster a culture of kindness and ensure every resident feels treated with warmth and respect by all staff members?
- 3With four recent health inspection citations, what specific steps has the leadership team taken to address those areas and improve the overall care experience?
- 4Since your staffing rating is quite high, how do you ensure that this consistent level of support translates into meaningful daily activities and social engagement for the 51 residents living here?
- 5What is your protocol for handling urgent medical changes or emergencies, and how do you keep families informed during those critical moments?
- 6How do you maintain the high standards of cleanliness mentioned by visitors while balancing the demands of daily nursing care?
Personalized based on this facility's data
Key Review Excerpts
“The staffing ratios, the food, the atmosphere and the excellent care made our decision much easier than it would have been.”
“Every single one of the staff there were amazing. Kind, compassionate, caring and professional.”
“I have been at the facility numerous times and each time the staff are rude and seemingly mean to the residents. We had to take my aunt out of the facility due terrible treatment and care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports resulting in deficiencies related to medication management and daily care assistance. The facility shows recurring issues with medication management appearing across multiple surveys, along with problems maintaining clear emergency exits and resident rights. Most deficiencies have correction dates from the provider, though the pattern of repeat violations in key safety areas like medication errors and blocked exits suggests ongoing oversight challenges that families should discuss during visits.
Apr 29, 2026Complaint7
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 6, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Dec 5, 2024Routine4
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Dec 5, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 19, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 28, 2023Routine3
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Federal Penalties
Fine
Mar 6, 2025
$6,368
Ownership & Operations
Who Operates This Facility
Avantara Watertown
for profit
Chain Affiliation
Legacy Healthcare
89 facilities nationwide
Chain avg rating: 3.0/5 · Rank 37 of 89
Ownership & Management
Owners
Doros Generation Trust U/a/d 1/3/12
Owner · Organization
Gpn Family Trust U/a/d 4/28/08
Owner · Organization
Oakway Operations LLC
Owner · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit avantarawatertown.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.