Avantara Norton
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 45 Google reviews
Watch Avantara Norton
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While the rehabilitation therapy team at Avantara Norton is frequently praised for helping patients regain strength, the facility has a recurring pattern of serious complaints regarding hygiene and staffing levels. If you are considering this facility, we strongly recommend visiting in person during evening or weekend hours to observe the actual staffing ratios and cleanliness for yourself.
Google Reviews
Google Reviews
45 reviews on Google“Avantara Norton receives highly polarized feedback, with some families praising the rehabilitation therapy team, while many others report serious concerns regarding neglect and poor facility conditions. Multiple reviewers have cited issues with chronic understaffing, slow response times to call lights, and a persistent odor of urine throughout the building. Potential families should be aware of significant inconsistencies in the quality of care and hygiene reported by residents and their loved ones.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Some staff members described as kind and attentive
- Successful rehabilitation outcomes for some patients
Concerns
- Chronic understaffing leading to slow response times (mentioned by 6 reviewers)
- Unsanitary facility conditions and persistent urine odor (mentioned by 5 reviewers)
- Poor quality, cold, or incorrect food service (mentioned by 5 reviewers)
- Inattentive or rude nursing and care staff (mentioned by 7 reviewers)
- Medication management errors or delays (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the feedback regarding response times, what is your current protocol for ensuring call lights are answered promptly, especially during shift changes?
- 2I noticed that maintaining a fresh environment is a priority for many families; what is your daily schedule for housekeeping and deep-cleaning resident rooms?
- 3Since rehabilitation is a noted strength here, how do you ensure that the same level of attentive care is provided once a resident transitions from therapy to long-term nursing?
- 4Could you walk me through your process for medication management and how you verify that doses are administered accurately and on time?
- 5I appreciate that you actively engage with online feedback; how do you use that input to improve the dining experience and food quality for residents?
- 6What specific social or recreational activities are currently being offered to keep residents engaged throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“My wife and I very happy with the rehab staff who did a great job getting her strong enough to be able to go home. The nurses were great for being so busy.”
“My dad went there for a short-term rehab stay (the only one with available space) and instead of improving his health, it declined. Medication was not given on time, catheter was not cleaned, no riser for the toilet, inattentive staff, and a loud and disruptive environment.”
“There were times my mom would have to wait which seemed like forever to just get an aide in her room for help and she did push the call button.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
11
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Nearly half of the 78 deficiencies at Avantara Norton were triggered by family complaints, indicating recurring concerns about care quality. The most persistent issues involve care planning and quality standards, nursing staff competency and staffing levels, and safety hazards and accident prevention. Problems with abuse protection and medication management also appear repeatedly across recent surveys, suggesting ongoing challenges with fundamental care standards that families should carefully evaluate before choosing this facility.
Mar 31, 2026Complaint8
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Mar 31, 2026Routine7
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 4, 2026Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 30, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nov 14, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 10, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Mar 5, 2025
$51,376
Fine
Sep 26, 2024
$12,035
Fine
Jul 17, 2024
$12,035
Fine
Jun 20, 2024
$12,035
Fine
Mar 13, 2024
$37,557
Fine
Oct 4, 2023
$28,600
Ownership & Operations
Who Operates This Facility
Avantara Norton
for profit
Chain Affiliation
Legacy Healthcare
89 facilities nationwide
Ownership & Management
Owners
Doros Generation Trust U/a/d 1/3/12
Owner · Organization
Gpn Family Trust U/a/d 4/28/08
Owner · Organization
Oakway Operations LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit avantaranorton.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Good Samaritan Society Luther Manor
< 1 miNursing Home · Sioux Falls, SD
Bethany Home Sioux Falls
1.8 miNursing Home · Sioux Falls, SD
Dow Rummel Village
1.8 miNursing Home · Sioux Falls, SD
Avera Prince of Peace
2.6 miNursing Home · Sioux Falls, SD
Good Samaritan Society Sioux Falls Village
2.8 miNursing Home · Sioux Falls, SD
Good Samaritan Society Sioux Falls Center
3.1 miNursing Home · Sioux Falls, SD