Avantara Lake Norden
Strong Medicare quality ratings; families often praise warm, attentive, and caring nursing staff. Still worth an in-person visit.
based on 16 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate staff and strong communication, making it an excellent choice for families seeking a supportive environment. Given the uniformly positive feedback, families should feel confident in the facility's ability to provide personalized care, though they should always conduct an in-person tour to ensure the environment aligns with their specific needs.
Google Reviews
Google Reviews
16 reviews on Google“Avantara Lake Norden receives consistently high praise from families and residents for its attentive, caring staff and clean, welcoming environment. Reviewers frequently highlight the facility's ability to make residents feel like family, with specific commendations for the activities director and the quality of rehabilitation services.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and caring nursing staff
- Clean and well-maintained facility
- Effective rehabilitation services
- Strong, engaging activities program
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given your 5-star CMS rating and the positive feedback regarding your activities program, what are some of the most popular social events or outings that residents currently enjoy?
- 2I noticed that your team is very responsive to online feedback; how do you typically incorporate family input or concerns into the daily care plan for a resident?
- 3With your strong focus on rehabilitation services, how do you tailor therapy sessions to ensure residents maintain their independence and mobility?
- 4Since you have a smaller capacity of 48 residents, how does this intimate setting help your staff provide more personalized attention compared to larger facilities?
- 5Regarding your recent health inspection, could you walk us through the steps you took to address the single deficiency noted to ensure it doesn't recur?
- 6How does your nursing team coordinate with local medical providers to handle urgent health changes or emergencies outside of standard business hours?
Personalized based on this facility's data
Key Review Excerpts
“They were in constant and consistent contact with us from the beginning all the way to the very end of our mother's life.”
“Last time I was at a nursing home I couldn't wait to go. Now, I am sad to leave here and will miss everyone.”
“The staff at Advantara are attentive and caring. They get to know their clients, the caregiving needs and provide them with proper attention to individual situations.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Avantara Lake Norden has 10 federal deficiencies across three surveys, with no complaint-triggered issues, indicating families haven't filed formal reports. The main recurring problems involve fire safety procedures (repeated fire drill issues) and care planning deficiencies. Most deficiencies have been corrected by the facility, though some from the most recent March 2025 survey are still being addressed. Past issues included pressure ulcer care and infection control, which have been resolved.
Feb 19, 2026Complaint2
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 20, 2025Routine3
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nov 16, 2023Routine3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Jan 19, 2023Routine4
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Have an externally vented heating system.
Ownership & Operations
Who Operates This Facility
Avantara Lake Norden
for profit
Chain Affiliation
Legacy Healthcare
89 facilities nationwide
Chain avg rating: 3.0/5 · Rank 10 of 89 (Best)
Ownership & Management
Owners
Doros Generation Trust U/a/d 1/3/12
Owner · Organization
Gpn Family Trust U/a/d 4/28/08
Owner · Organization
Oakway Operations LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit avantaralakenorden.com
Medicare data downloads
Original nursing home datasets
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