Avamere Transitional Care at Sunnyside
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 40 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- High RN turnover (64%)
Below average in OR · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · No penalties on record
What this means for your family
This facility has a strong rehabilitation and social services team that can be very helpful for complex transitions, but the consistency of daily nursing care is a significant concern. If you choose this facility, you must be prepared to be highly involved in your loved one's daily care and maintain frequent, direct communication with management to ensure needs are met.
Google Reviews
Google Reviews
40 reviews on Google“Avamere Transitional Care at Sunnyside receives highly polarized feedback, with reviewers either praising the facility as a supportive environment or condemning it as neglectful and poorly managed. Common criticisms focus on slow response times to patient needs, communication failures with family members, and inconsistent quality of care, while positive reviews highlight specific staff members and successful rehabilitation outcomes.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated physical therapy team
- Professional and friendly individual staff members
- Proactive communication from select staff leads
Concerns
- Slow or non-existent response to call lights and patient requests (mentioned by 5 reviewers)
- Poor communication with family members and POA (mentioned by 3 reviewers)
- Unsanitary or poorly maintained facility conditions (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that your physical therapy team is frequently highlighted as a strength; how do they coordinate with the nursing staff to ensure a resident's progress is maintained throughout the rest of the day?
- 2When a resident needs assistance, what is the standard protocol and expected timeframe for responding to call lights, especially during evening or weekend shifts?
- 3Given the importance of keeping families informed, what is your specific process for updating POAs on changes in health status or medication adjustments?
- 4What steps is the facility currently taking to improve the overall environment and cleanliness of the resident living areas?
- 5How do you ensure that residents have meaningful social interaction and daily activities that keep them engaged beyond their scheduled therapy sessions?
- 6In the event of a medical emergency, how quickly can a resident be evaluated by an on-site nurse or physician, and what is your process for notifying family members?
Personalized based on this facility's data
Key Review Excerpts
“The best Physical Therapy center in Salem thanks to Diane.”
“When his regular insurance coverage ran out, Deanna Thompson of social services worked tirelessly to find a long term care facility that would accept VA benefits.”
“Very nonresponsive to calls regarding my Uncle's situation (I'm the Power of Attorney). In fact, I think they just decided not to return my calls and they know I'm the POA trying to get him into assisted living with the right equipment.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
8
measures
4
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints triggering 36 of 65 deficiencies, indicating ongoing concerns about nursing staff levels, medication management, and dietary services. The facility has faced recurring issues with inadequate nursing coverage across multiple surveys, while problems with food safety, meal planning, and medication errors appear in both complaint and routine inspections. Although the provider reports correcting each deficiency, the persistent pattern of complaint-driven citations suggests families continue experiencing care quality issues that warrant careful consideration during any visit.
Jun 6, 2025Routine12
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Egress Deficiencies
Meet other general requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Jun 6, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jan 6, 2025Complaint5
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Jan 26, 2024Complaint13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 26, 2024Routine2
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Oct 6, 2023Complaint1
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Ownership & Operations
Who Operates This Facility
Avamere Transitional Care at Sunnyside
for profit
Chain Affiliation
Avamere
29 facilities nationwide
Chain avg rating: 2.9/5 · Rank 20 of 33
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit avamere.com
Medicare data downloads
Original nursing home datasets
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