Avamere Riverpark of Eugene
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 48 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (18 vs median 9.0)
- High RN turnover (60%)
Bottom 25% in OR · Below recommended RN staffing · Above recommended total nurse staffing · Worst in AVAMERE chain · $75,335 in fines
What this means for your family
While the facility's physical therapy team is frequently praised for their effectiveness, the recurring reports of severe understaffing and medication errors are significant red flags. If you choose this facility, ensure you have a plan for frequent in-person visits to monitor your loved one's care and medication administration, as responsiveness to call buttons and family communication is inconsistent.
Google Reviews
Google Reviews
48 reviews on Google“Avamere Riverpark of Eugene receives highly polarized feedback, with many families reporting severe concerns regarding staffing levels, medication management, and responsiveness to call buttons. While some residents and families praise the physical therapy team and individual staff members for their compassion, a significant number of reviewers describe a facility that is chronically understaffed, leading to neglect and poor communication.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy team
- Compassionate individual nursing staff
- Clean and well-maintained facility environment
Concerns
- Chronic understaffing leading to long wait times for assistance (mentioned by 9 reviewers)
- Poor medication management and errors (mentioned by 4 reviewers)
- Unprofessional or rude staff communication (mentioned by 6 reviewers)
- Lack of responsiveness to family inquiries and phone calls (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent focus on improving communication, what is the best way for our family to stay updated on our loved one's daily status and who should we contact if we have urgent questions?
- 2I noticed the physical therapy team is highly regarded here; how do you integrate their support into the daily routine for residents who need extra mobility assistance?
- 3With the current staffing levels, what is your internal protocol for ensuring residents receive timely assistance when they press their call lights?
- 4Can you walk us through the specific safety checks and double-verification processes you have in place to ensure accuracy in medication management?
- 5I see that you actively respond to feedback online; how do you use that family input to make tangible changes to the dining experience or daily activity schedule?
- 6What is your facility's process for handling medical emergencies, and how quickly would our family be notified if a change in health status occurs?
Personalized based on this facility's data
Key Review Excerpts
“Response time to nurse call button averages between 10 minutes to no response at all. Patients are NOT allowed to participate in TeamTreatment Meetings.”
“The staff is awesome the patient staff ratio is way over. The poor CNAs are run ragged but still keep their smiles. Med aides and nurses very compassionate.”
“My dad has now been here three times during a very challenging health year, and he really loves Riverpark. Seems crazy to say that, but the team had been great, very responsive, and very dedicated to providing good care for my dad.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
8
measures
6
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant care concerns with 19 complaint-triggered deficiencies, indicating families have repeatedly filed reports about problems. Recurring issues include safety hazards and accident prevention, pressure ulcer care, medication management, and resident rights violations. Most troubling are deficiencies related to abuse protection and reporting that appeared in 2023. While the facility reports corrections for cited problems, the pattern of family complaints suggests ongoing care quality challenges families should investigate thoroughly before choosing this facility.
Mar 2, 2026Routine11
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 2, 2026Complaint3
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Jul 9, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Oct 11, 2024Routine9
Services Deficiencies
Meet other general requirements that are deficient.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Oct 11, 2024Complaint8
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 28, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Jun 30, 2023
$35,532
Ownership & Operations
Who Operates This Facility
Avamere Riverpark of Eugene
for profit
Chain Affiliation
Avamere
29 facilities nationwide
Chain avg rating: 2.9/5 · Rank 28 of 33 (Worst)
Ownership & Management
Owners
Avamere Group LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit avamere.com
Medicare data downloads
Original nursing home datasets
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