Avamere Rehabilitation of Newport
Strong Medicare quality ratings; families often praise dedicated physical therapy team. Still worth an in-person visit.
based on 26 Google reviews
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What this means for your family
While some families report excellent experiences with the physical therapy and nursing staff, there is a recurring pattern of severe communication issues and concerns regarding medical oversight. We strongly recommend that you visit in person, observe the responsiveness of the staff, and ask for a clear plan on how medical concerns are escalated to the physician.
Google Reviews
Google Reviews
26 reviews on Google“Avamere Rehabilitation of Newport receives highly polarized reviews, with some families praising the dedicated nursing and physical therapy teams, while others report severe concerns regarding medical neglect and communication failures. Several reviewers describe life-threatening oversights and difficulty reaching staff, suggesting inconsistent quality of care that varies significantly by experience.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated physical therapy team
- Compassionate nursing staff
- Responsive to dietary preferences
- Clean and comfortable environment
Concerns
- Poor communication and difficulty reaching staff by phone (mentioned by 5 reviewers)
- Allegations of medical neglect or improper medication management (mentioned by 4 reviewers)
- Unprofessional or dismissive administrative/medical leadership (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the high staffing rating, how does your team ensure that communication remains consistent and accessible for family members who are trying to reach their loved ones?
- 2With your strong focus on physical therapy, how are those sessions integrated into the daily routine to ensure residents stay active and engaged?
- 3I noticed there have been some recent challenges regarding medication management; could you walk me through your current process for ensuring accuracy and safety for residents?
- 4I see that you actively respond to feedback online; what is your preferred method for families to share concerns or questions so that they are addressed promptly by your leadership team?
- 5Regarding the recent health inspection findings, what specific steps has the facility taken to address those areas and improve the overall care experience?
- 6How do you handle medical oversight and urgent health changes to ensure that residents receive immediate and professional attention?
Personalized based on this facility's data
Key Review Excerpts
“The kitchen staff daily let her pick her food for next day. It was the absolute the best choice , she spent almost a month & 1/2 there , she loved it the nursing staff , physical therapy, activity’s , office , housekeeping.”
“Physical Therapy was excellent the food was very good at what made the visit eventful is all the wonderful people working there and even some that I got to know who were residents with me.”
“Over medicating my father with Oxy when he is there just for rehab to learn to use a walker. He hasn’t been able to talk on the phone and declining since his stay.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Avamere Rehabilitation of Newport shows recurring deficiencies across multiple care areas, with 39 violations found in three federal surveys. The facility has persistent issues with food service safety, fire safety systems, and resident care quality that have appeared in multiple inspections. While all deficiencies show correction dates, the pattern of repeated problems in critical areas like dietary services and safety systems suggests ongoing operational challenges that families should carefully consider.
Aug 8, 2025Routine11
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Apr 4, 2024Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Meet other general requirements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Jan 13, 2023Routine15
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Avamere Rehabilitation of Newport
for profit
Chain Affiliation
Avamere
29 facilities nationwide
Chain avg rating: 2.9/5 · Rank 8 of 33 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit avamere.com
Medicare data downloads
Original nursing home datasets
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