Avamere Rehabilitation of King City
Strong Medicare quality ratings; families often praise dedicated and skilled physical therapy team. Still worth an in-person visit.
based on 39 Google reviews
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What this means for your family
This facility has a highly inconsistent track record; while some patients report excellent results from the therapy department, there are recurring, serious allegations regarding neglect and poor administrative communication. If you are considering this facility, we strongly recommend daily in-person visits to monitor your loved one's care and to ensure that safety protocols, such as call lights and fall prevention, are being actively maintained.
Google Reviews
Google Reviews
39 reviews on Google“Avamere Rehabilitation of King City receives highly polarized feedback, with many families reporting severe concerns regarding patient neglect, poor communication, and unprofessional administrative leadership. While some residents and family members praise specific therapy staff and individual nurses for their kindness, these positive experiences are frequently overshadowed by reports of dangerous conditions, including broken call lights, hygiene issues, and inadequate end-of-life care.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and skilled physical therapy team
- Some individual nursing and CNA staff provide compassionate care
- Facility is generally reported as clean by some visitors
Concerns
- Neglect and poor quality of care (mentioned by 9 reviewers)
- Unresponsive or hostile administration (mentioned by 6 reviewers)
- Poor communication and difficulty reaching staff via phone (mentioned by 4 reviewers)
- Missing personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about your physical therapy team; could you tell us more about how they work with residents to meet their mobility goals?
- 2How do you ensure that medication is administered accurately and that any changes in a resident's health are communicated to the family promptly?
- 3What is the process for keeping families updated on a resident's daily well-being, especially if we have trouble reaching the office by phone?
- 4Could you describe the dining experience, including how much input residents have regarding their meal options and nutritional needs?
- 5What steps are in place to ensure that personal belongings are kept secure and that any missing items are quickly accounted for?
- 6How do you handle medical emergencies or urgent care needs during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“There are numerous faults here at Avamere, but the team of Garret and Sierra make this experience a miracle for me.”
“The facility is clean, staff were pleasant, and the therapy members answered all my questions.”
“The day before he died an aide name Maria REFUSED to allow me in to visit my father becuase he was sleeping. At this point he hadn't eating an food for 9 days, so he was always sleeping.. my father died alone without any family or visitors for 4 days”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple reports triggering 13 complaint-based deficiencies at this facility. Recurring problems include nursing staffing shortages, medication management errors, and care planning failures that persist across surveys from 2023 through 2025. While the facility corrects violations when cited, the pattern of repeated issues in core care areas—particularly staffing, medication safety, and resident assessment—suggests ongoing quality challenges that families should carefully evaluate.
Feb 20, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 5, 2025Routine9
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Dec 5, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 10, 2025Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Jul 19, 2024Complaint3
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jul 19, 2024Routine14
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Avamere Rehabilitation of King City
for profit
Chain Affiliation
Avamere
29 facilities nationwide
Chain avg rating: 2.9/5 · Rank 13 of 33
Ownership & Management
Owners
Ariso LLC
Owner · Organization
Ari Operations, LLC
Owner (parent company) · Organization
Avamere Group LLC
Owner (parent company) · Organization
Miller, Karl
Owner (parent company)
Kofstad, Mary
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit avamere.com
Medicare data downloads
Original nursing home datasets
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