Avamere Crestview of Portland
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 38 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (23 vs median 9.0)
- High RN turnover (60%)
Bottom 25% in OR · Below recommended RN staffing · Above recommended total nurse staffing · Worst in AVAMERE chain · $85,404 in fines
What this means for your family
While the facility's physical and occupational therapy teams are frequently praised for successful rehabilitation, the recurring reports of night-shift neglect and medication errors are serious red flags. Families should conduct an unannounced visit during evening hours and specifically ask for the facility's policy on medication verification and night-shift staffing ratios.
Google Reviews
Google Reviews
38 reviews on Google“Avamere Crestview of Portland receives highly polarized feedback, with some families praising the physical and occupational therapy teams for successful rehabilitation, while others report severe concerns regarding patient safety and neglect. Recurring complaints highlight significant issues with night-shift staffing, medication errors, and poor communication, suggesting inconsistent quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Helpful and compassionate administrative staff
- Spacious, home-like room environments
- Welcoming atmosphere for visitors
Concerns
- Neglectful or unresponsive night-shift staff (mentioned by 3 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Difficulty reaching staff by phone (mentioned by 2 reviewers)
- Poor sanitation and cleanliness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 73 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility has a high volume of staff in the therapy department; how do you ensure that same level of attention and responsiveness carries over to the night shift?
- 2Given the recent feedback regarding medication management, could you walk me through the specific safety protocols and double-check systems you have in place to prevent errors?
- 3I see that you are active in responding to family feedback online; what is your preferred method for families to communicate with leadership if they have urgent concerns that aren't being addressed?
- 4Could you describe your current housekeeping schedule and how you maintain daily sanitation standards in both resident rooms and common areas?
- 5What specific activities or social programs are available to help residents feel connected and engaged throughout the week?
- 6In the event of a medical concern or an emergency, what is the protocol for notifying family members, and how quickly can we expect a response?
Personalized based on this facility's data
Key Review Excerpts
“The entire time I was cared for by a team of amazingly caring and compassionate nurses, CNAs and Med Aids. Their physical therapy team was amazing in helping me get to a level of physical health to go home safely.”
“Day shift isn't bad but night shift is awful. They don't listen or care about the patient. They aren't very professional nor do they keep up on sanitation, notes, and especially pain management.”
“My uncle was sent here following open heart surgery. Not only were his Doctors instructions not being followed, he was given another patient's medication which put him back in the hospital!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
9
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 18 complaint-triggered deficiencies from families raising issues about safety, medication errors, and staff adequacy. The most recurring problems involve resident care quality (including wound care and feeding), medication management, and resident rights violations. While all issues show correction dates, the pattern of repeated deficiencies across multiple surveys in 2022-2024 suggests ongoing systemic challenges that families should carefully evaluate before choosing this facility.
Feb 13, 2026Routine10
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nov 24, 2025Complaint1
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Sep 13, 2024Routine20
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Sep 13, 2024Complaint5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 25, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Oct 16, 2023Complaint1
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Ownership & Operations
Who Operates This Facility
Avamere Crestview of Portland
for profit
Chain Affiliation
Avamere
29 facilities nationwide
Chain avg rating: 2.9/5 · Rank 31 of 33 (Worst)
Ownership & Management
Owners
Hampoian, Aram
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Henrichon, Gregory
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kofstad, Mary
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Newell, Jo Ann
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit avamere.com
Medicare data downloads
Original nursing home datasets
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