Avamere at Three Fountains
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 47 Google reviews
Watch Avamere at Three Fountains
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While the facility receives praise for its physical therapy and some dedicated staff members, the recurring reports of neglect, lost property, and poor communication are significant red flags. If you choose this facility, maintain a daily presence, clearly label all personal belongings, and establish a direct line of communication with a specific supervisor rather than relying on the front desk.
Google Reviews
Google Reviews
47 reviews on Google“Avamere at Three Fountains has a polarized reputation, with recent reviews showing a mix of high praise for rehabilitation therapy and severe concerns regarding neglect, communication, and basic hygiene. While some families report excellent, compassionate care for their loved ones, others describe a facility struggling with understaffing, lost personal property, and poor responsiveness to medical needs. Families considering this facility should be aware of these inconsistencies and perform thorough, ongoing oversight.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Professional and compassionate individual staff members
- Clean and well-maintained physical environment
- Responsive administrative support for some families
Concerns
- Chronic understaffing leading to slow response times (mentioned by 6 reviewers)
- Loss or theft of personal items and clothing (mentioned by 5 reviewers)
- Poor communication with family members regarding health status (mentioned by 5 reviewers)
- Unsanitary conditions and poor hygiene practices (mentioned by 4 reviewers)
- Poor food quality and presentation (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed some families have praised the professionalism of your staff; how do you ensure that same level of compassion is maintained during busy shifts?
- 2With the high CMS overall rating, how does your team specifically manage medication administration to ensure safety and accuracy?
- 3What steps are in place to help residents keep track of their personal belongings and clothing to prevent anything from getting lost?
- 4Could you tell me more about the daily activity calendar and how you engage residents in meaningful events?
- 5How does the communication process work between the nursing staff and family members regarding updates on a resident's health status?
- 6What is the current process for managing dining services and ensuring food quality and nutrition meet the residents' needs?
Personalized based on this facility's data
Key Review Excerpts
“We both thought the care was of very high quality, with everyone who tended to us being caring, compassionate, friendly, and respectful. Calls for assistance were answered promptly day and night.”
“CeeCee was so sweet and kind and treated my mom with respect and kindness. She would braid my mom’s hair for her, wash her eyes gently with a damp washcloth, and speak to her and check on her often.”
“My wife fell because she waited some 15 minutes and nobody showed up to help her go to the bathroom so she tried to make it on her own and fell.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of deficiencies with families filing complaints about medication errors, resident belongings protection, care quality standards, and environmental safety. The most recurring problems involve fire safety systems, electrical equipment, and infection control protocols. While most issues appear corrected after identification, the facility continues to have new deficiencies in recent surveys, suggesting ongoing operational challenges that families should investigate during visits.
Jan 16, 2025Routine8
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Services Deficiencies
Have an externally vented heating system.
Apr 1, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Aug 25, 2023Routine20
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Aug 25, 2023Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jul 15, 2022Routine7
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Construction Deficiencies
Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Meet other general requirements.
Ownership & Operations
Who Operates This Facility
Avamere at Three Fountains
for profit
Chain Affiliation
Avamere
29 facilities nationwide
Chain avg rating: 2.9/5 · Rank 7 of 33 (Best)
Ownership & Management
Owners
Kofstad, Mary
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit avamere.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Horton Plaza
< 1 miAssisted Living · Medford, OR
Farmington Square Medford
< 1 miMemory Care · Medford, OR
Fountain Plaza
< 1 miAssisted Living · Medford, OR
Pacific Living Centers of Medford at Brookhurst
< 1 miMemory Care · Medford, OR
Bonaventure of Medford Memory Care
< 1 miMemory Care · Medford, OR
Bonaventure of Medford Assisted Living
< 1 miAssisted Living · Medford, OR