Autumn Wind
Families consistently rate this highly — reviewers highlight compassionate and caring staff. Schedule a visit to confirm the fit.
based on 25 Google reviews
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What this means for your family
This facility is currently experiencing a period of high satisfaction, with recent families praising the staff's compassion and the clean environment. However, because of a severe historical report of neglect and hygiene issues, you should specifically ask during your visit about current staffing ratios and their protocols for resident hygiene and medication safety.
Google Reviews
Google Reviews
25 reviews analyzed“Autumn Wind is highly regarded by many families for its warm, family-like atmosphere and a staff that treats residents with dignity. While recent reviews are overwhelmingly positive regarding cleanliness and care, a critical historical review highlighted severe concerns regarding hygiene and medication management that should be addressed during a tour.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring staff
- Clean and well-maintained environment
- Welcoming, home-like atmosphere
- Engaging resident activities
Concerns
- Historical issues with hygiene and resident neglect
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner primarily uses personalized responses that address reviewers by name and acknowledge specific details of positive feedback. For negative reviews, they attempt to move the conversation to a private channel to address concerns directly.
Questions for Your Tour
- 1We've heard such wonderful things about the warm, home-like atmosphere here; how do you ensure new residents feel welcomed into the community during their first few weeks?
- 2The staff's dedication to care is clearly a highlight for families; how do you support and communicate with your caregivers to maintain such high standards of compassion?
- 3Since the facility is so well-maintained, could you walk us through your daily protocols for ensuring all common areas and resident rooms stay pristine and hygienic?
- 4We would love to hear more about the resident activities; what are some of the most popular ways residents engage with each other throughout the week?
- 5In the event of a medical emergency or a sudden change in health, what is the specific process for notifying the family and coordinating care?
- 6With a cozy community of 69 residents, how do you balance providing personalized attention with managing the needs of the entire group?
Personalized based on this facility's data
Key Review Excerpts
“After working with two other facilities this has been a much better experience in every way. Of course, nothing is ever perfect. But people here care, treat your loved one with with dignity, communicate well, facilitate community, and keep them safe.”
“The environment is clean, welcoming, and beautifully maintained. Activities are thoughtfully planned, meals are delicious, and there’s always something engaging happening for residents to enjoy.”
“If you hate your loved ones then this is the place to take them. Under paid staff, under qualified, poor training meanwhile, administrative staff indulge in long lengthy lunch hours while skeleton staff maintains lunch for residents.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection in January 2022 showed no new violations. However, a significant inspection in December 2019 identified several Life Safety Code issues regarding fire protection, lighting, and ventilation, most of which were corrected by early 2020.
Jan 6, 2022RoutineCleanReport
No deficiencies found during this inspection.
Dec 11, 2019Routine11Report
Life Safety Code (11 violations)
The facility failed to comply with Chapter 19 of NFPA 101.
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.
The facility failed to provide a site and/or building free of fire, health, or physical hazards.
The facility failed to provide and maintain heating and cooling systems in compliance with licensing standards for assisted living facilities.
The facility failed to provide lighting levels in compliance with licensing standards for assisted living facilities.
The facility failed to provide the required sprinkler system to meet NFPA 13.
The facility failed to provide operable windows or powered exhaust that is required for all odor-producing rooms.
The facility failed to ensure lighting levels were in compliance with licensing standards for assisted living facilities and the Illumination Engineering Society of North America.
The facility failed to ensure the building and structure complied with other applicable chapters of the Life Safety Code, NFPA 101.
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The large facility failed to provide separation of the laundry from resident-use areas, and/or failed to provide sprinkler protection.
Ownership & Operations
Who Operates This Facility
Quality Senior Housing Foundation of East Texas, INC
nonprofit
CIVITAS SENIOR HEALTHCARE, LLC
RADONDA ELLIS
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit civitasseniorliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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