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Nursing HomeMedicaid

Autumn Lake Healthcare Post-Acute Care Center

Strong Medicare quality ratings; families often praise friendly and welcoming staff. Still worth an in-person visit.

5009 Frankford Avenue, Frankford · Baltimore, MD 21206225 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 183 Google reviews

5
4
3
2
1
Autumn Lake Healthcare Post-Acute Care Center Nursing Home in Baltimore, MD — Street View
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What this means for your family

While the facility has a strong reputation for rehabilitation therapy and friendly staff, the recent increase in reports regarding neglect and poor night-shift care is concerning. If you choose this facility, ensure you have a plan for frequent, unannounced visits to monitor your loved one's hygiene and medical needs, and clarify the facility's protocol for call-light response times.

Google Reviews

Google Reviews

183 reviews on Google
Autumn Lake Healthcare Post-Acute Care Center receives polarized feedback, with many families praising the friendly, attentive staff and clean environment for short-term rehabilitation. However, significant concerns regarding neglect, poor communication, and inconsistent quality of care—particularly in the memory care unit and during night shifts—are raised by multiple reviewers. Families should be aware that while many report a positive experience, there are recurring reports of staffing shortages and lapses in basic patient hygiene and medical monitoring.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean6.0Activities7.0Meds2.0Memory2.0Comms5.0ValueN/A

Strengths

  • Friendly and welcoming staff
  • Clean and well-maintained facility
  • Effective rehabilitation therapy team
  • Responsive communication from management

Concerns

  • Neglect and lack of basic patient care (hygiene, bathing, call light response) (mentioned by 8 reviewers)
  • Staffing shortages leading to slow response times (mentioned by 5 reviewers)
  • Poor quality of food and inadequate portion sizes (mentioned by 3 reviewers)
  • Inadequate communication or lack of follow-up from administration (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(3)'20(4)'22(19)'24(45)'26(24)

Distribution · 184 analyzed

5
124
4
32
3
5
2
5
1
18
12 reviews posted between Jun 8, 2023Jun 9, 2023 · 10 were 5-star

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's wonderful to see how much management engages with feedback from families; how do you ensure that specific concerns about hygiene and call light response times are addressed quickly by the floor staff?
  • 2Since the therapy team is so highly regarded, could you tell us more about how the rehabilitation process works for new residents?
  • 3We noticed the facility is very well-maintained; what is your routine for ensuring the dining areas and resident rooms stay consistently clean?
  • 4Could you walk us through your protocols for medication management to ensure everything is handled accurately and timely?
  • 5What does a typical day of social activities and engagement look like for residents, especially those in the memory care unit?
  • 6How does the nursing team handle medical emergencies or urgent changes in a resident's condition during the overnight hours?

Personalized based on this facility's data


Key Review Excerpts

My mom’s roommate had to change my mom’s diaper because no one came to help. The place is filthy.

Long-term resident's family · 2024☆☆☆☆

The night time nurse refused to give my aunt her pain medicine. They let her suffer all night in pain while ignoring her call light.

Memory care family member · 2025☆☆☆☆

I am still impressed with Autumn Lake Post Acute Care. It's been almost a year. It's walking distance, the place is clean, the staff always greet you with a smile.

Rehab patient's family · 2024★★★★
Source: 183 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.86hrs
OK
Registered nurses for medical care
Total Nursing
4.08hrs
99%
All nurses + aides combined
Staff Turnover
22%
Lower is better (< 30% = good)
RN Turnover
11%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

3

measures

Mixed Results

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility45.7%
Worse than Avg
Here
45.7%
US
12.1%
MD
22.2%
Baltimore city
21.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility27.7%
Worse than Avg
Here
27.7%
US
14.4%
MD
21.5%
Baltimore city
21.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility16.0%
Mixed vs Avgs
Here
16.0%
US
15.3%
MD
24.5%
Baltimore city
27.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.5%
Better than Avg
Here
98.5%
US
93.4%
MD
92.1%
Baltimore city
90.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility18.8%
Mixed vs Avgs
Here
18.8%
US
19.5%
MD
16.6%
Baltimore city
13.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.4%
Mixed vs Avgs
Here
24.4%
US
19.4%
MD
25.1%
Baltimore city
27.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility86.1%
Better than Avg
Here
86.1%
US
79.7%
MD
80.6%
Baltimore city
76.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility77.3%
Mixed vs Avgs
Here
77.3%
US
81.8%
MD
78.7%
Baltimore city
73.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
1.6%
MD
1.3%
Baltimore city
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
Near state avg (18.9)
11 complaint-triggered
$15,593 in fines

This facility has faced significant challenges with 71 deficiencies across six surveys, including 13 complaint-triggered issues where families reported problems. Major recurring concerns include care planning and assessment, medication management, fire safety systems, and protecting residents from abuse and neglect. While most violations show correction dates, there are persistent patterns in resident protection and medication errors spanning multiple years, suggesting ongoing quality issues that warrant careful consideration.

Mar 11, 2026Complaint
3
0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Jan 20, 2026Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Nov 24, 2025Routine
16
0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0531Potential for harm · PatternCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0347Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0362Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0754Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide properly sized and located linen or trash receptacles.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Nov 24, 2025Complaint
6
0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Oct 10, 2024Complaint
1
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Mar 21, 2023Routine
40
0600Immediate jeopardy · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0684Potential for harm · WidespreadCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0100Potential for harm · IsolatedCorrected

Construction Deficiencies

Meet other general requirements.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0225Potential for harm · IsolatedCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Autumn Lake Healthcare Post-Acute Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Autumn Lake Healthcare

Chain Size

60 facilities nationwide

Chain avg rating: 2.8/5 · Rank 50 of 60

Ownership & Management

Owners

Pacc Holdco LLC

Owner · Organization

100%

Siyata Dshmaya LLC

Owner (parent company) · Organization

8%

Gluck, Rivka

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Handler, Samuel

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Sahar, Ophir

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Pacc Realty Holdco LLC5% or Greater Mortgage InterestSchwartz, MarkOfficer / DirectorFenelon, JasonManagerSalazar, AndresManagerSchwartz, MarkManager
Source: Medicare provider data

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References & Resources

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