Autumn Lake Healthcare at Silver Spring
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 196 Google reviews

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What this means for your family
While the facility has a highly regarded activities team and effective rehabilitation services, the recurring reports of poor hygiene and slow response times are significant red flags. Families should conduct an unannounced visit to check the cleanliness of the resident rooms and observe staff response times before committing to this facility.
Google Reviews
Google Reviews
196 reviews on Google“Autumn Lake Healthcare at Silver Spring presents a polarized experience for families, with high praise for specific staff members like the activities team and certain nurses, contrasted by severe reports of neglect and poor facility conditions. While some families report successful rehabilitation and compassionate care, others cite critical issues including slow response times, hygiene concerns, and unprofessional staff behavior. Prospective families should carefully weigh the positive individual interactions against recurring reports of systemic maintenance and staffing challenges.”
Quality Themes
Tap a score for detailsStrengths
- Highly praised activities and engagement team
- Effective physical and occupational therapy programs
- Responsive and helpful social work department
- Specific nursing staff noted for compassion
Concerns
- Unsanitary facility conditions (urine odors, dirty floors, pests) (mentioned by 14 reviewers)
- Slow or non-existent response to call bells and patient needs (mentioned by 9 reviewers)
- Unprofessional, rude, or inattentive staff behavior (mentioned by 11 reviewers)
- Inadequate communication and difficulty reaching administration (mentioned by 6 reviewers)
- Poor quality or inappropriate food/dietary management (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 224 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your activities and engagement team; could you tell us more about the types of social events planned for residents each week?
- 2How does the nursing team ensure that call bells are answered promptly, especially during busy shift changes?
- 3What specific steps does your housekeeping team take to maintain a fresh and clean environment in the resident rooms and common areas?
- 4With the high praise for your therapy programs, how do you coordinate physical and occupational therapy to help residents regain their independence?
- 5How does the administration ensure that families are kept informed about changes in a resident's care or health status?
- 6Could you describe the process for managing dietary needs and how you ensure meal quality remains consistent for every resident?
Personalized based on this facility's data
Key Review Excerpts
“The social worker bebe was outstanding she was very helpful to my family”
“My husband had a stroke, could not walk, talk, eat regular food, and left him forgetting things. Within 4 months, my husband was back to baseline, is now home, walking, talking, eating regular food.”
“The facility is not conducive for favorable recovery for stroke patients. My cousin has not had regular physical therapy sessions which is beneficial to regain motor skills. Staff is not responsive when assistance is needed often hours later after calling for help.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
2
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 49 deficiencies across 5 surveys, with families filing complaints that triggered 14 violations. The most problematic areas are nutrition and dietary services, care planning, and safety systems. Recent 2024 inspections found serious issues with food safety, meal quality, infection control, and fire safety systems, while care planning problems have persisted across multiple years, suggesting ongoing challenges with fundamental resident care standards.
Mar 27, 2026Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Aug 4, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Dec 6, 2024Routine13
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Dec 6, 2024Complaint6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 7, 2024Complaint6
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 2, 2019Routine12
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Autumn Lake Healthcare at Silver Spring
for profit
Chain Affiliation
Autumn Lake Healthcare
60 facilities nationwide
Chain avg rating: 2.8/5 · Rank 26 of 60
Ownership & Management
Owners
2501 Musgrove Road Holdco LLC
Owner · Organization
As Family Sd Holdings LLC
Owner (parent company) · Organization
Stern, Rochel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
196 reviews from families & visitors
Official Website
Visit autumnlakesilverspring.com
Medicare data downloads
Original nursing home datasets
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