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Nursing HomeMedicaid

Autumn Lake Healthcare at Oak Manor

Strong Medicare quality ratings; families often praise clean, odor-free environment. Still worth an in-person visit.

3415 Greencastle Road, Burtonsville, MD 20866145 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 289 Google reviews

5
4
3
2
1
Autumn Lake Healthcare at Oak Manor Nursing Home in Burtonsville, MD — Street View
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What this means for your family

While the facility is physically clean and offers strong rehabilitation services, the recurring reports of slow call-bell response times and dismissive nursing staff are significant red flags. If you choose this facility, plan to visit frequently to advocate for your loved one's basic needs and medication management, as communication with staff can be unreliable.

Google Reviews

Google Reviews

289 reviews on Google
Autumn Lake Healthcare at Oak Manor receives highly polarized feedback, with many families praising the facility's cleanliness and the dedication of specific staff members like the housekeeping and activities teams. However, a significant number of reviewers report serious concerns regarding nursing responsiveness, neglect, and poor communication, particularly during off-hours. Families should be aware that while some residents have positive rehabilitation experiences, others describe a facility that is understaffed and struggles to meet basic patient needs.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean9.0Activities8.0Meds2.0Memory2.0Comms3.0ValueN/A

Strengths

  • Clean, odor-free environment
  • Engaging activities department
  • Professional and attentive housekeeping staff
  • Effective physical and occupational therapy

Concerns

  • Slow or non-existent response to call bells (mentioned by 12 reviewers)
  • Rude or dismissive nursing staff (mentioned by 9 reviewers)
  • Poor communication and difficulty reaching staff/social workers (mentioned by 7 reviewers)
  • Low-quality or unnutritious food (mentioned by 5 reviewers)
  • Understaffing leading to neglect (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

2345.02022(1)3.22023(28)4.02024(79)4.32025(76)3.92026(29)

Distribution · 213 analyzed

5
137
4
24
3
5
2
6
1
41
11 reviews posted between Apr 9, 2024Apr 9, 2024 · 11 were 1-2 star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations?
  • 2With the therapy department being a highlight for many, how do you ensure that physical and occupational therapy sessions are consistently integrated into a resident's daily routine?
  • 3We understand that timely assistance is vital; what is the current process for ensuring call bells are answered promptly, especially during shift changes?
  • 4Given the importance of nutrition, could you walk us through how you gather feedback on meal quality and address dietary preferences for residents?
  • 5Communication is a top priority for our family; what is the best way for us to stay in regular contact with the nursing team and social workers regarding our loved one’s care?
  • 6Since staffing levels can fluctuate, how do you ensure that residents receive consistent, attentive care during the evening and weekend hours?

Personalized based on this facility's data


Key Review Excerpts

The lunch server Michelle M. Is amazing, always a friendly environment when I go to the cafeteria! E.J. the PT definitely deserves a raise and a week off!

Visitor/Local Guide · 2024★★★★

My husband is here at Oak Manor for rehab following a heart attack. He is recovering nicely, due in no small part to the staff here at Oak Manor! Winnie, Fatima, Jules, Helen & the nursing staff are skilled, experienced, attentive, and personable.

Rehab patient's spouse · 2024★★★★★

I personally don't think they were. I was told that because I have not been evaluated by PT yet and wouldn't be until the next day that they would make an exception in getting me a bedside commode. I am a patient that is non weight bearing for 8 weeks.

Rehab patient · 2024★★★★★
Source: 289 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.62hrs
83%
Registered nurses for medical care
Total Nursing
3.64hrs
89%
All nurses + aides combined
Staff Turnover
35%
Lower is better (< 30% = good)
RN Turnover
42%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

5

measures

Mixed Results

1

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility36.8%
Worse than Avg
Here
36.8%
US
15.3%
MD
24.5%
Montgomery
10.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility30.5%
Worse than Avg
Here
30.5%
US
14.4%
MD
21.5%
Montgomery
8.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.7%
Better than Avg
Here
5.7%
US
12.1%
MD
22.2%
Montgomery
25.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility4.9%
Better than Avg
Here
4.9%
US
19.5%
MD
16.6%
Montgomery
23.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.3%
Better than Avg
Here
3.3%
US
15.4%
MD
14.1%
Montgomery
12.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.0%
Worse than Avg
Here
29.0%
US
19.4%
MD
25.1%
Montgomery
19.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility85.1%
Better than Avg
Here
85.1%
US
79.7%
MD
80.6%
Montgomery
71.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility85.1%
Better than Avg
Here
85.1%
US
81.8%
MD
78.7%
Montgomery
73.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
MD
1.3%
Montgomery
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
1penalties
Near state avg (18.9)
4 complaint-triggered
$11,381 in fines

This facility has ongoing issues with families filing complaints about safety hazards and dietary accommodations across multiple years. The most recurring problems involve care planning and assessment, safety and accident prevention, and fire safety systems. While the facility corrects deficiencies when cited, persistent patterns in safety concerns and the fact that families have reported issues suggest potential ongoing care quality challenges that warrant careful evaluation during visits.

Jul 1, 2025Complaint
1
0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 19, 2025Routine
12
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0331Potential for harm · PatternCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 19, 2025Complaint
2
0710Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Nov 20, 2024Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Oct 20, 2020Routine
14
0100Potential for harm · PatternCorrected

Construction Deficiencies

Meet other general requirements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0363Minimal · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0812Minimal · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Jan 22, 2019Routine
18
0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0353Minimal · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0374Minimal · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0921Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0923Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0730Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0578Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Minimal · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Federal Penalties

Fine

Jul 1, 2025

$11,381

Ownership & Operations

Who Operates This Facility

Owner / Operator

Autumn Lake Healthcare at Oak Manor

Organization Type

for profit

Chain Affiliation

Chain Name

Autumn Lake Healthcare

Chain Size

60 facilities nationwide

Chain avg rating: 2.8/5 · Rank 17 of 60

Ownership & Management

Owners

3415 Greencastle Road Holdco LLC

Owner · Organization

As Family Md4 Holdings LLC

Owner (parent company) · Organization

M Meisels Family Holdings LLC

Owner (parent company) · Organization

Key personnel

3415 Greencastle Road Propco LLC5% or Greater Mortgage InterestSchwartz, MarkOfficer / DirectorKyler, BenjaminManagerSabapathi, RameshManagerSchwartz, MarkManager
Source: Medicare provider data

Contact

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References & Resources

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