Autumn Lake Healthcare at Oak Manor
Strong Medicare quality ratings; families often praise clean, odor-free environment. Still worth an in-person visit.
based on 289 Google reviews

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What this means for your family
While the facility is physically clean and offers strong rehabilitation services, the recurring reports of slow call-bell response times and dismissive nursing staff are significant red flags. If you choose this facility, plan to visit frequently to advocate for your loved one's basic needs and medication management, as communication with staff can be unreliable.
Google Reviews
Google Reviews
289 reviews on Google“Autumn Lake Healthcare at Oak Manor receives highly polarized feedback, with many families praising the facility's cleanliness and the dedication of specific staff members like the housekeeping and activities teams. However, a significant number of reviewers report serious concerns regarding nursing responsiveness, neglect, and poor communication, particularly during off-hours. Families should be aware that while some residents have positive rehabilitation experiences, others describe a facility that is understaffed and struggles to meet basic patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Clean, odor-free environment
- Engaging activities department
- Professional and attentive housekeeping staff
- Effective physical and occupational therapy
Concerns
- Slow or non-existent response to call bells (mentioned by 12 reviewers)
- Rude or dismissive nursing staff (mentioned by 9 reviewers)
- Poor communication and difficulty reaching staff/social workers (mentioned by 7 reviewers)
- Low-quality or unnutritious food (mentioned by 5 reviewers)
- Understaffing leading to neglect (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 213 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations?
- 2With the therapy department being a highlight for many, how do you ensure that physical and occupational therapy sessions are consistently integrated into a resident's daily routine?
- 3We understand that timely assistance is vital; what is the current process for ensuring call bells are answered promptly, especially during shift changes?
- 4Given the importance of nutrition, could you walk us through how you gather feedback on meal quality and address dietary preferences for residents?
- 5Communication is a top priority for our family; what is the best way for us to stay in regular contact with the nursing team and social workers regarding our loved one’s care?
- 6Since staffing levels can fluctuate, how do you ensure that residents receive consistent, attentive care during the evening and weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“The lunch server Michelle M. Is amazing, always a friendly environment when I go to the cafeteria! E.J. the PT definitely deserves a raise and a week off!”
“My husband is here at Oak Manor for rehab following a heart attack. He is recovering nicely, due in no small part to the staff here at Oak Manor! Winnie, Fatima, Jules, Helen & the nursing staff are skilled, experienced, attentive, and personable.”
“I personally don't think they were. I was told that because I have not been evaluated by PT yet and wouldn't be until the next day that they would make an exception in getting me a bedside commode. I am a patient that is non weight bearing for 8 weeks.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing issues with families filing complaints about safety hazards and dietary accommodations across multiple years. The most recurring problems involve care planning and assessment, safety and accident prevention, and fire safety systems. While the facility corrects deficiencies when cited, persistent patterns in safety concerns and the fact that families have reported issues suggest potential ongoing care quality challenges that warrant careful evaluation during visits.
Jul 1, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 19, 2025Routine12
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Construct fire resistant interior walls.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 19, 2025Complaint2
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nov 20, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 20, 2020Routine14
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jan 22, 2019Routine18
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Federal Penalties
Fine
Jul 1, 2025
$11,381
Ownership & Operations
Who Operates This Facility
Autumn Lake Healthcare at Oak Manor
for profit
Chain Affiliation
Autumn Lake Healthcare
60 facilities nationwide
Chain avg rating: 2.8/5 · Rank 17 of 60
Ownership & Management
Owners
3415 Greencastle Road Holdco LLC
Owner · Organization
As Family Md4 Holdings LLC
Owner (parent company) · Organization
M Meisels Family Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
289 reviews from families & visitors
Official Website
Visit autumnlakeoakmanor.com
Medicare data downloads
Original nursing home datasets
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