Autumn Lake Healthcare at Cherry Lane
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 223 Google reviews

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What this means for your family
This facility is often praised for its clean environment and effective physical therapy programs, making it a potential candidate for short-term rehab. However, the recurring reports of neglect and slow response times are serious red flags. If you choose this facility, ensure you have a family member present frequently to advocate for your loved one and monitor their daily care.
Google Reviews
Google Reviews
223 reviews on Google“Autumn Lake Healthcare at Cherry Lane receives highly polarized reviews, with many families praising the facility for its cleanliness, professional rehabilitation team, and attentive staff. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, and inconsistent nursing care, particularly during night shifts or when patients have complex medical needs. Prospective families should weigh the positive experiences of rehab patients against the recurring reports of delayed responses and hygiene issues.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective physical and occupational therapy
- Professional and attentive nursing staff
- Welcoming and helpful front desk
Concerns
- Neglect and delayed response to call bells (mentioned by 7 reviewers)
- Poor communication with families regarding care plans (mentioned by 4 reviewers)
- Inconsistent hygiene and toileting assistance (mentioned by 5 reviewers)
- Medication management errors or delays (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 131 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is your preferred process for keeping families updated on a loved one's daily care plan and health status?
- 2With the current staffing levels, what is your facility's protocol for ensuring timely responses to call bells, especially during evening or overnight hours?
- 3Could you walk me through how your nursing team coordinates medication management to ensure accuracy and prevent delays for residents with complex needs?
- 4Given the importance of hygiene and comfort, how does your staff manage daily toileting and personal care schedules to ensure every resident receives consistent attention?
- 5I see your therapy programs are highly regarded; how do you incorporate those physical and occupational therapy goals into the resident's daily activities to keep them engaged?
- 6What specific steps does your clinical team take to ensure that medical emergencies or sudden changes in a resident's condition are communicated to families immediately?
Personalized based on this facility's data
Key Review Excerpts
“The aid that gave her a bath repeatedly grabbed/pulled on her fractured arm, and wouldn’t stop because she “needed to do her job.””
“The facility was clean and in excellent shape; staff was pleasant and engaging.”
“My 97-year-old aunt, a resident in their care, was repeatedly neglected. On one occasion, she was left sitting in her own feces after calling multiple times for assistance — no one responded for hours.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 64 deficiencies across three surveys, including 13 complaint-triggered violations where families reported problems. The most recurring issues involve care planning and resident assessments, medication management, and building safety systems. While all deficiencies show correction dates, several problems persist across multiple surveys, including medication labeling, care planning, and medical gas storage issues, suggesting ongoing challenges with consistent compliance.
Aug 13, 2025Routine12
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Aug 13, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Aug 4, 2023Routine29
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Enure that solid fuel-burning fireplaces are not in patient sleeping areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Construction Deficiencies
Meet other general requirements.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Aug 4, 2023Complaint10
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Jan 28, 2019Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have an externally vented heating system.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Autumn Lake Healthcare at Cherry Lane
for profit
Chain Affiliation
Autumn Lake Healthcare
60 facilities nationwide
Chain avg rating: 2.8/5 · Rank 5 of 60 (Best)
Ownership & Management
Owners
A&r Stern Family Cl Holdings, LLC
Owner · Organization
Stern, Aryeh
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
223 reviews from families & visitors
Official Website
Visit autumnlakecherrylane.com
Medicare data downloads
Original nursing home datasets
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