Autumn Lake Healthcare at Bradford Oaks
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 353 Google reviews

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What this means for your family
While the facility has a dedicated activity team and many staff members who are highly praised for their compassion, there are recurring, serious reports regarding pest control and facility cleanliness. If you are considering this facility, I strongly recommend conducting an unannounced tour of the specific unit your loved one would occupy and asking directly about their current pest management contract and response protocols.
Google Reviews
Google Reviews
353 reviews on Google“Autumn Lake Healthcare at Bradford Oaks receives highly polarized feedback, with many reviewers praising the friendly nursing staff and engaging activity programs, while others report severe concerns regarding cleanliness, pest infestations, and inconsistent care. Families should be aware that while some visitors report a warm and supportive environment, others describe significant issues with basic hygiene, communication, and responsiveness to urgent medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate nursing staff
- Engaging and energetic activity programs
- Helpful social services department
- Professional and welcoming front desk staff
Concerns
- Pest infestations (rodents and roaches) (mentioned by 4 reviewers)
- Poor facility cleanliness and persistent odors (mentioned by 6 reviewers)
- Inconsistent or poor quality of food (mentioned by 4 reviewers)
- Communication issues and difficulty reaching staff by phone (mentioned by 3 reviewers)
- Inconsistent medication management and care responsiveness (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 210 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve daily operations and communication?
- 2Given the current staffing rating, what specific steps is the facility taking to ensure residents receive timely assistance with medication management and daily care needs?
- 3I’ve heard great things about your activity programs; could you walk me through a typical week of events and how you encourage residents to participate?
- 4What is your current protocol for facility maintenance and pest control to ensure a clean and comfortable living environment for all residents?
- 5Could you share how your dining services team works to ensure the food quality meets both the nutritional and personal preferences of the residents?
- 6When we have questions or need an update on a loved one's care, what is the most effective way to reach the nursing staff to ensure we get a prompt response?
Personalized based on this facility's data
Key Review Excerpts
“Be warned this facility is infested with rodents and roaches. My mother is currently in the care of this facility living in these conditions.”
“The staff is very friendly and pleasant. It does my heart good because you can tell they care so much for the patients, which is truly a blessing.”
“The worst part was the food. The nurses and doctors were great. The televisions are a great big mess. All the televisions are on the same remote.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
3
measures
8
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of deficiencies with families filing multiple reports that triggered investigations. The most recurring problems involve care planning and assessment failures, infection control issues, and fire safety violations. While all deficiencies show correction dates, the facility continues experiencing similar issues across multiple years, including recent complaints about inadequate care planning and abuse reporting failures, suggesting ongoing quality concerns.
Jan 8, 2026Complaint4
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Oct 16, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Feb 20, 2025Routine12
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Services Deficiencies
Meet other general requirements that are deficient.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 20, 2025Complaint5
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 10, 2019Routine11
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 11, 2018Routine14
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Autumn Lake Healthcare at Bradford Oaks
for profit
Chain Affiliation
Autumn Lake Healthcare
60 facilities nationwide
Chain avg rating: 2.8/5 · Rank 9 of 60
Ownership & Management
Owners
7520 Surratts Holdco LLC
Owner · Organization
Stern, Aryeh
Owner (parent company)
Eidlisz, Solomon
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Gluck, Rivka
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
353 reviews from families & visitors
Official Website
Visit autumnlakebradfordoaks.com
Medicare data downloads
Original nursing home datasets
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