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Nursing HomeMedicaid

Autumn Lake Healthcare at Alice Manor

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2095 Rockrose Avenue, Woodberry · Baltimore, MD 21211105 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 60 Google reviews

5
4
3
2
1
Autumn Lake Healthcare at Alice Manor Nursing Home in Baltimore, MD — Street View
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What this means for your family

While the facility is frequently praised for its effective physical therapy and compassionate individual staff members, the recurring reports of poor hygiene and understaffing are significant red flags. If you are considering this facility, we strongly recommend an unannounced visit to inspect the cleanliness of the rooms and to observe staff response times to call lights during off-peak hours.

Google Reviews

Google Reviews

60 reviews on Google
Autumn Lake Healthcare at Alice Manor receives highly polarized feedback, with many reviewers praising the dedicated rehab team and compassionate staff, while others report severe concerns regarding cleanliness, staffing levels, and basic hygiene. While some families describe a warm, community-like atmosphere, multiple reports cite issues with unanswered calls, neglect, and a lack of urgency in patient care. The facility's physical appearance is frequently described as outdated, though opinions differ on whether the quality of care compensates for the lack of modern amenities.

Quality Themes

Tap a score for details
Food7.0Staff5.0Clean2.0Activities6.0MedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Dedicated and motivating physical therapy team
  • Warm, compassionate nursing and GNA staff
  • Responsive and accessible administration
  • Strong sense of community for long-term residents

Concerns

  • Poor hygiene and cleanliness (urine/feces odors, dirty rooms) (mentioned by 8 reviewers)
  • Understaffing and lack of urgency in responding to call lights (mentioned by 6 reviewers)
  • Communication issues and difficulty reaching staff by phone (mentioned by 4 reviewers)
  • Shortage of basic medical supplies (gloves, diapers, bandages) (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'18(11)'20(5)'22(9)'24(17)'26(2)

Distribution · 63 analyzed

5
40
4
2
3
1
2
1
1
19

How They Respond to Reviews

78%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the CMS staffing rating is currently low; how are you adjusting your daily shift coverage to ensure residents receive timely assistance when they use their call lights?
  • 2Maintaining a fresh and clean environment is so important for our peace of mind; what is your current protocol for room sanitation and addressing housekeeping concerns?
  • 3I see that you actively engage with families through your online review responses, which is great to see; what is the best way for us to maintain that same level of open communication with the nursing team once our loved one is settled in?
  • 4Given the feedback regarding the availability of medical supplies, can you walk us through how you manage your inventory to ensure that essential items like bandages and incontinence care products are always readily available for residents?
  • 5The physical therapy team comes highly recommended for their motivation; how do you integrate these therapy goals into the daily social and activity schedule for long-term residents?
  • 6In the event of a medical change or emergency, what is your specific process for notifying family members and coordinating care with the resident's primary physician?

Personalized based on this facility's data


Key Review Excerpts

Shortly after his admission we realized how they love and care for their long term patients like family. They have created a mini community for the patients.

Long-term resident's family · 2024★★★★

I don’t know if there has been a turn over with staff but there is no sense of urgency when caring for your loved ones and the lack of care and cleanliness is disturbing.

Long-term resident's family · 2024☆☆☆☆

The building definitely needs some updating, but once inside there's a family like atmosphere. The staff are all friendly and every time I had a concern it was addressed.

Rehab patient · 2019★★★★★
Source: 60 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.20hrs
26%
Registered nurses for medical care
Total Nursing
3.26hrs
79%
All nurses + aides combined
Staff Turnover
72%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Near state avg (18.9)
17 complaint-triggered

Families have filed 17 complaints triggering investigations, with recent concerns in November 2024 about medication errors, abuse reporting, and living conditions. This facility shows a persistent pattern of problems across medication management, fire safety systems, and resident care planning that recur in multiple surveys from 2018 through 2025, though the facility has provided correction dates for all identified issues.

May 1, 2025Routine
23
0001Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish an Emergency Preparedness Program (EP).

0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0781Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0225Potential for harm · IsolatedCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0241Potential for harm · IsolatedCorrected

Egress Deficiencies

Have correct number of accessible exits for each story.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0728Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 1, 2025Complaint
3
0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Nov 20, 2024Complaint
14
0760Actual harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

Jun 14, 2021Routine
33
0161Potential for harm · Widespread

Construction Deficiencies

Use approved construction type or materials.

0756Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0221Potential for harm · PatternCorrected

Egress Deficiencies

Provide rooms that can be unlocked from inside without a key.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0622Potential for harm · PatternCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0624Potential for harm · PatternCorrected

Resident Rights Deficiencies

Prepare residents for a safe transfer or discharge from the nursing home.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0030Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0037Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0225Potential for harm · IsolatedCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0928Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure equipment listed for use in oxygen-enriched atmospheres are correctly labeled.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0924Potential for harm · IsolatedCorrected

Environmental Deficiencies

Put firmly secured handrails on each side of hallways.

0943Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

0559Minimal · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0623Minimal · WidespreadCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Minimal · WidespreadCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Sep 12, 2018Routine
12
0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0281Potential for harm · PatternCorrected

Egress Deficiencies

Install proper backup exit lighting.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0225Potential for harm · IsolatedCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0241Potential for harm · IsolatedCorrected

Egress Deficiencies

Have correct number of accessible exits for each story.

0362Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Autumn Lake Healthcare at Alice Manor

Organization Type

for profit

Chain Affiliation

Chain Name

Autumn Lake Healthcare

Chain Size

60 facilities nationwide

Chain avg rating: 2.8/5 · Rank 31 of 60

Ownership & Management

Owners

Alice Parent LLC

Owner · Organization

100%

Key personnel

Alice Building II, LLC5% or Greater Mortgage InterestSchwartz, MarkOfficer / DirectorAccurate Staffing LLCManagerBrand Sonnenschine LlpManagerSchwartz, MarkManager
Source: Medicare provider data

Contact

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References & Resources

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