Autumn Care of Madison
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 94 Google reviews
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What this means for your family
While many families report success with short-term rehabilitation, there are recurring, serious reports of medication errors and neglect. We strongly advise you to visit the facility unannounced, observe the staff-to-resident ratio during off-hours, and ask specific questions about their medication administration protocols.
Google Reviews
Google Reviews
94 reviews on Google“Autumn Care of Madison receives a high volume of positive feedback, particularly regarding its rehabilitation services, friendly staff, and clean, home-like environment. However, there is a persistent pattern of serious complaints from families concerning medication management, neglect, and understaffing, which suggests inconsistent care quality.”
Quality Themes
Tap a score for detailsStrengths
- Effective short-term rehabilitation therapy
- Clean and well-maintained facility
- Engaging activities and community events
- Friendly and approachable nursing staff
Concerns
- Medication management errors and delays (mentioned by 3 reviewers)
- Understaffing leading to neglect (mentioned by 4 reviewers)
- Poor communication and responsiveness to family inquiries (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 90 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how does that commitment to communication translate to keeping families updated on their loved one's daily care?
- 2With the current staffing levels, what specific protocols do you have in place to ensure residents receive timely assistance when they call for help?
- 3Given that medication management is a top priority for our family, could you walk us through your current process for ensuring accuracy and preventing delays during administration?
- 4I see the facility has a strong reputation for rehabilitation therapy; how do you integrate those therapy goals into the resident's daily routine and activities?
- 5What steps are you taking to address the recent health inspection findings to ensure the highest standard of safety and care for the 92 residents here?
- 6Could you share how your team coordinates care during medical emergencies to ensure that both the resident and their family are kept fully informed?
Personalized based on this facility's data
Key Review Excerpts
“My husband spent over 30 days at Autumn Care of Madison and we were very pleased with the outcome of the stay. He went to Autumn Care for rehabilitation after being in the hospital for about a month and a half. They were able to get him up and moving around and doing some things on his own.”
“I could not be more pleased with the care and support that the staff at Autumn Care provided for my mother as she rehabilitated following a surgery, stroke, and heart failure. After one month under their care she is home and thriving.”
“My mother passed away there in May & I was so disappointed with her care. The quality of everything was so terrible compared to the price charged for the 12 days she was there before dying.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Autumn Care of Madison has a concerning pattern of recurring issues across all four surveys, with families filing two complaint reports. The facility consistently struggles with resident assessment and care planning, medical care quality, and safety systems. Most troubling, problems with family notification and medical record management persist, appearing in both recent routine inspections and complaint-triggered investigations, suggesting ongoing operational challenges that may affect resident care and family communication.
Apr 24, 2026Complaint1
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Feb 5, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 23, 2023Routine15
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Smoke Deficiencies
Meet other general requirements.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Sep 16, 2021Routine16
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Feb 13, 2020Routine15
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Ownership & Operations
Who Operates This Facility
Autumn Care of Madison
for profit
Chain Affiliation
Saber Healthcare Group
127 facilities nationwide
Chain avg rating: 3.0/5 · Rank 75 of 125
Ownership & Management
Owners
Shg Autumn, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
94 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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