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Nursing HomeMedicaid

Autumn Care of Madison

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

Number One Autumn Court, Madison, VA 2272792 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 94 Google reviews

5
4
3
2
1

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What this means for your family

While many families report success with short-term rehabilitation, there are recurring, serious reports of medication errors and neglect. We strongly advise you to visit the facility unannounced, observe the staff-to-resident ratio during off-hours, and ask specific questions about their medication administration protocols.

Google Reviews

Google Reviews

94 reviews on Google
Autumn Care of Madison receives a high volume of positive feedback, particularly regarding its rehabilitation services, friendly staff, and clean, home-like environment. However, there is a persistent pattern of serious complaints from families concerning medication management, neglect, and understaffing, which suggests inconsistent care quality.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean9.0Activities9.0Meds2.0MemoryN/AComms3.0Value3.0

Strengths

  • Effective short-term rehabilitation therapy
  • Clean and well-maintained facility
  • Engaging activities and community events
  • Friendly and approachable nursing staff

Concerns

  • Medication management errors and delays (mentioned by 3 reviewers)
  • Understaffing leading to neglect (mentioned by 4 reviewers)
  • Poor communication and responsiveness to family inquiries (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(2)'19(4)'21(3)'23(9)'25(35)'26(13)

Distribution · 90 analyzed

5
71
4
3
3
1
2
0
1
15

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed you are very active in responding to feedback online; how does that commitment to communication translate to keeping families updated on their loved one's daily care?
  • 2With the current staffing levels, what specific protocols do you have in place to ensure residents receive timely assistance when they call for help?
  • 3Given that medication management is a top priority for our family, could you walk us through your current process for ensuring accuracy and preventing delays during administration?
  • 4I see the facility has a strong reputation for rehabilitation therapy; how do you integrate those therapy goals into the resident's daily routine and activities?
  • 5What steps are you taking to address the recent health inspection findings to ensure the highest standard of safety and care for the 92 residents here?
  • 6Could you share how your team coordinates care during medical emergencies to ensure that both the resident and their family are kept fully informed?

Personalized based on this facility's data


Key Review Excerpts

My husband spent over 30 days at Autumn Care of Madison and we were very pleased with the outcome of the stay. He went to Autumn Care for rehabilitation after being in the hospital for about a month and a half. They were able to get him up and moving around and doing some things on his own.

Rehab patient's spouse · 2023☆☆☆☆

I could not be more pleased with the care and support that the staff at Autumn Care provided for my mother as she rehabilitated following a surgery, stroke, and heart failure. After one month under their care she is home and thriving.

Long-term resident's family · 2021★★★★★

My mother passed away there in May & I was so disappointed with her care. The quality of everything was so terrible compared to the price charged for the 12 days she was there before dying.

Long-term resident's family · 2025☆☆☆☆
Source: 94 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.46hrs
61%
Registered nurses for medical care
Total Nursing
3.50hrs
85%
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)
RN Turnover
56%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

3

measures

Mixed Results

5

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility29.7%
Worse than Avg
Here
29.7%
US
14.4%
VA
15.3%
Madison
15.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility8.6%
Better than Avg
Here
8.6%
US
12.1%
VA
16.9%
Madison
19.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.0%
Better than Avg
Here
14.0%
US
19.5%
VA
20.4%
Madison
24.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility96.4%
Better than Avg
Here
96.4%
US
95.5%
VA
94.0%
Madison
91.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility94.7%
Better than Avg
Here
94.7%
US
93.4%
VA
91.0%
Madison
91.5%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility2.1%
Better than Avg
Here
2.1%
US
4.9%
VA
5.0%
Madison
5.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility63.4%
Worse than Avg
Here
63.4%
US
79.8%
VA
73.6%
Madison
70.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility78.6%
Mixed vs Avgs
Here
78.6%
US
81.8%
VA
73.9%
Madison
78.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Mixed vs Avgs
Here
1.4%
US
1.6%
VA
1.2%
Madison
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
Near state avg (14.5)
3 complaint-triggered

Autumn Care of Madison has a concerning pattern of recurring issues across all four surveys, with families filing two complaint reports. The facility consistently struggles with resident assessment and care planning, medical care quality, and safety systems. Most troubling, problems with family notification and medical record management persist, appearing in both recent routine inspections and complaint-triggered investigations, suggesting ongoing operational challenges that may affect resident care and family communication.

Apr 24, 2026Complaint
1
0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Feb 5, 2025Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Feb 23, 2023Routine
15
0697Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0932Potential for harm · PatternCorrected

Smoke Deficiencies

Meet other general requirements.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Sep 16, 2021Routine
16
0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0609Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0325Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

Feb 13, 2020Routine
15
0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Autumn Care of Madison

Organization Type

for profit

Chain Affiliation

Chain Name

Saber Healthcare Group

Chain Size

127 facilities nationwide

Chain avg rating: 3.0/5 · Rank 75 of 125

Ownership & Management

Owners

Shg Autumn, LLC

Owner · Organization

100%

Key personnel

Ohi Asset (va) Madison, LLC5% or Greater Mortgage InterestVolpe, BenjaminOfficer / DirectorNicoluzakis, GregoryOfficer / DirectorVolpe, BenjaminOfficer / DirectorWeisberg, WilliamOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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