Aurora Health and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 72 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (8 vs median 6)
Below average in MS · Meets national RN staffing standard · Below chain average · No penalties on record
What this means for your family
While many visitors report a clean environment and friendly staff, there are alarming reports of patient neglect and poor communication regarding medical status. We strongly advise you to conduct unannounced visits and ask specifically about their protocols for wound care and patient monitoring to ensure your loved one's safety.
Google Reviews
Google Reviews
72 reviews analyzed“Aurora Health and Rehabilitation receives a high volume of positive feedback regarding its friendly, welcoming staff and clean environment. However, there are serious, recurring allegations of neglect, including reports of untreated stage 4 pressure wounds, missed medical appointments, and poor hygiene in specific areas. Families should weigh the positive visitor experiences against these critical reports of inadequate clinical care.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming staff
- Clean and well-maintained facility
- Efficient visitor check-in process
- Responsive to visitor requests
Concerns
- Serious neglect and lack of clinical care (mentioned by 4 reviewers)
- Poor hygiene and odors (feces/urine) (mentioned by 2 reviewers)
- Communication failures regarding patient health and appointments (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about how welcoming and friendly the staff is here; how do you ensure that this warm culture is maintained across all shifts?
- 2What specific protocols are in place to ensure medication management is handled accurately and consistently for every resident?
- 3How does the nursing team communicate important updates or changes in a resident's health status to family members to ensure we are always in the loop?
- 4Could you walk us through your daily cleaning and sanitation schedule to ensure the facility stays fresh and comfortable for residents?
- 5In the event of a medical emergency after hours, what is the immediate process for coordinating care between the facility and doctors?
- 6What kind of daily activities or social programs do you have planned to keep residents engaged and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“My aunt is at this facility & less than 2 months she now has a stage 4 open wound on her bottom that’s now affected. My family was never notified about the wound from the beginning, nor was notified that the wound has became affected.”
“The first week he was there they forgot to put him down for transportation to his doctor visit so he missed the appointment. The second week they did take him to his appointment but on his return to Aurora the evidently didn't have anything hiding him his wheelchair because he fell out 3 times.”
“It’s always good to see all of the staff consistently working whenever I’m there visiting my uncle. I’m greeted with warm welcomes from both the staff and residents, and that says a lot about any place of business.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints about safety hazards and daily care assistance, with the facility having 13 deficiencies across recent inspections. The most recurring issues involve resident assessments and care planning, safety concerns, and fire safety systems. While all deficiencies show correction dates from the provider, the pattern of complaints suggests ongoing concerns about basic safety and care quality that families should investigate thoroughly during visits.
Jan 22, 2026Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 22, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Aug 26, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 4, 2024Routine2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 9, 2022Routine2
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Ownership & Operations
Who Operates This Facility
Aurora Health and Rehabilitation
for profit
Chain Affiliation
Vanguard Healthcare
6 facilities nationwide
Chain avg rating: 3.3/5 · Rank 4 of 6
Ownership & Management
Owners
Orand, William
Owner (parent company)
Vanguard Healthcare, LLC
Owner · Organization
Ervin General Partnership
Owner (parent company) · Organization
Jere Suzanne Ervin Irrv Tr
Owner (parent company) · Organization
Orand Lp
Owner (parent company) · Organization
William Jeffrey Ervin Irrv Tr
Owner (parent company) · Organization
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Official Website
Visit aurorahealthrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.