Aspire Senior Living Oak Grove
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 25 Google reviews
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What this means for your family
This facility has a dedicated core of staff who are highly praised for their compassion, but the facility suffers from significant, recurring issues with cleanliness and response times. If you are considering this location, perform an unannounced visit to the specific wing your loved one would occupy and ask management directly about their current protocols for pest control and call-light response times.
Google Reviews
Google Reviews
25 reviews on Google“ASPIRE Senior Living Oak Grove receives highly polarized feedback, with some families praising the dedicated and attentive staff, while others report severe concerns regarding cleanliness, hygiene, and patient safety. While long-term advocates appreciate the compassionate care, multiple recent reviews highlight persistent issues with room sanitation, pest concerns, and inadequate responses to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Consistent and caring memory care team
- Effective communication with some families
- Engaging activities program
Concerns
- Poor facility cleanliness and persistent odors (mentioned by 6 reviewers)
- Lack of responsiveness to call lights (mentioned by 3 reviewers)
- Pest issues (bed bugs) (mentioned by 2 reviewers)
- Rude or unprofessional staff behavior (mentioned by 4 reviewers)
- Poor communication between departments and families (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent feedback regarding facility maintenance, what is your current protocol for deep cleaning and addressing environmental concerns like odors or pest control?
- 2With the current staffing levels, what is your process for monitoring and prioritizing call lights to ensure residents receive timely assistance?
- 3I noticed your team has engaged with some family feedback online; how do you ensure that communication between departments and families remains consistent and transparent?
- 4What steps are you taking to improve the dining experience and food quality to better meet the nutritional preferences of your residents?
- 5Can you walk me through how your staff is trained to maintain a professional and supportive environment, especially during high-stress times?
- 6What does a typical day look like for residents participating in your activities program, and how do you encourage engagement for those who might be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“The activities director does an outstanding job of providing engaging and different activities for the residents on a consistent basis. Mom’s room is kept clean and all staff treat her with respect and kindness.”
“Their memory care unit is supposed to be locked, but my mom got out four times. We had to pull our mom out of there.”
“It is not a new facility, but the staff have been absolutely amazing, especially in the memory care. I wouldn't judge it by it's looks, but any facility is only as good as the staff working in it and their staff is consistent and caring.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents who got a urinary tract infection
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing multiple complaints about resident protection and proper discharge procedures. The most recurring issues involve fire safety systems, emergency preparedness, and medication management, with many of the same deficiencies repeating across multiple surveys from 2020 to 2024. While most violations have been corrected, the persistence of similar problems suggests ongoing operational challenges that warrant careful consideration during any visit.
Feb 14, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 29, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Aug 2, 2024Routine18
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Meet Health Care Facilities Code mechanical requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Aug 2, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 29, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nov 16, 2022Routine25
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Meet Health Care Facilities Code mechanical requirements.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Meet other general requirements that are deficient.
Ownership & Operations
Who Operates This Facility
Aspire Senior Living Oak Grove
for profit
Chain Affiliation
Aspire Senior Living
15 facilities nationwide
Chain avg rating: 2.5/5 · Rank 5 of 14
Ownership & Management
Owners
Calvert, Gregg
Owner (parent company)
Steele, Sheri
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit aspireseniorliving.health
Medicare data downloads
Original nursing home datasets
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