Aspen Point Health and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 98 Google reviews

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What this means for your family
While the rehabilitation therapy department is frequently praised for helping patients recover, the facility has a long-standing pattern of serious hygiene and communication issues. If you consider this facility, perform an unannounced visit on a weekend to assess staffing levels and cleanliness for yourself, and ensure you have a clear plan for monitoring your loved one's daily care.
Google Reviews
Google Reviews
98 reviews on Google“Aspen Point Health and Rehabilitation (formerly Frontier) receives highly polarized feedback, with many families reporting severe neglect, unsanitary conditions, and poor communication. While some reviewers praise the rehabilitation therapy team and recent facility updates, these positive experiences are frequently overshadowed by reports of unwashed linens, missing personal belongings, and unresponsive staff.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy team
- Recent facility remodeling efforts
- Some dedicated and kind individual staff members
Concerns
- Poor hygiene and unsanitary room conditions (mentioned by 11 reviewers)
- Staff unresponsiveness and neglect of basic resident needs (mentioned by 9 reviewers)
- Theft or loss of personal belongings and clothing (mentioned by 5 reviewers)
- Inadequate communication with family/POA regarding health incidents (mentioned by 5 reviewers)
- Understaffing, particularly on weekends (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 103 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the recent remodeling efforts in the facility; how has that improved the overall living environment for the residents?
- 2With the recent updates to the building, what specific steps are being taken to ensure the cleanliness and hygiene of the resident rooms are maintained daily?
- 3How does the nursing team ensure that family members are kept fully informed and updated regarding any changes in a resident's health or medical incidents?
- 4Since the rehabilitation team has such a strong reputation here, how do you coordinate therapy sessions with the daily nursing care schedule?
- 5What is the protocol for managing medication and ensuring that all medical needs are met promptly, especially during the weekend shifts?
- 6How do you manage the security of residents' personal belongings and clothing to prevent any loss or misplaced items?
Personalized based on this facility's data
Key Review Excerpts
“My sister developed dementia and needed to live in a nursing home. In January 2025 we went to Aspen Pointe Rehabilitation where I spoke to the assistant administrator Jessica Rollberg, who was very professional and informative about the facility.”
“My therapy was very good. I had had a stroke and my left side was affected. As well as my right side from MS. Susan the Rehab Director, was excellent. I received OT, PT, and Speech therapy.”
“The rooms are old, outdated, and nasty. When my family member was admitted, the sheets and blanket on the bed looked like they hadn’t been washed in weeks.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 73 complaint-triggered deficiencies across 118 total violations, indicating families have repeatedly filed reports about care issues. The most recurring problems involve safety hazards and accident prevention, staffing shortages, and infection control failures. Issues persist across multiple surveys from 2023 through 2025, with repeated violations in resident rights, care assistance, and nursing coverage, suggesting ongoing systemic problems that have not been adequately resolved despite corrections.
Feb 11, 2026Routine3
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 14, 2025Routine6
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Smoke Deficiencies
Meet other general requirements.
Feb 27, 2025Routine16
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Dec 9, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 29, 2024Routine10
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Aug 29, 2024Complaint10
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Environmental Deficiencies
Keep all essential equipment working safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Feb 27, 2025
$44,298
Fine
Dec 9, 2024
$12,012
Fine
Aug 29, 2024
$150,799
Fine
Feb 23, 2024
$110,638
Payment Denial
Feb 23, 2024
73-day denial
Fine
Oct 2, 2023
$4,587
Fine
Sep 25, 2023
$4,587
Fine
Sep 5, 2023
$13,762
Payment Denial
Aug 15, 2023
134-day denial
Fine
Aug 15, 2023
$110,189
Fine
Jul 31, 2023
$13,762
Fine
Jun 26, 2023
$4,587
Fine
Jun 5, 2023
$13,762
Ownership & Operations
Who Operates This Facility
Aspen Point Health and Rehabilitation
for profit
Chain Affiliation
Vertical Health Services
16 facilities nationwide
Ownership & Management
Owners
Vhs Mo Opco Holdings LLC
Owner · Organization
Vertical Health Services LLC
Owner (parent company) · Organization
Vhs Holdco LLC
Owner (parent company) · Organization
Vhs Ultimate Parent LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
98 reviews from families & visitors
Official Website
Visit aspenpointhealthandrehabilitation.com
Medicare data downloads
Original nursing home datasets
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