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Nursing HomeMedicaid Investigative

Aspen Point Health and Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2840 West Clay St, Saint Charles, MO 63301180 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 98 Google reviews

5
4
3
2
1
Aspen Point Health and Rehabilitation Nursing Home in Saint Charles, MO — Street View
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What this means for your family

While the rehabilitation therapy department is frequently praised for helping patients recover, the facility has a long-standing pattern of serious hygiene and communication issues. If you consider this facility, perform an unannounced visit on a weekend to assess staffing levels and cleanliness for yourself, and ensure you have a clear plan for monitoring your loved one's daily care.

Google Reviews

Google Reviews

98 reviews on Google
Aspen Point Health and Rehabilitation (formerly Frontier) receives highly polarized feedback, with many families reporting severe neglect, unsanitary conditions, and poor communication. While some reviewers praise the rehabilitation therapy team and recent facility updates, these positive experiences are frequently overshadowed by reports of unwashed linens, missing personal belongings, and unresponsive staff.

Quality Themes

Tap a score for details
Food2.0Staff3.0Clean1.0Activities6.0Meds2.0Memory2.0Comms2.0Value2.0

Strengths

  • Effective rehabilitation therapy team
  • Recent facility remodeling efforts
  • Some dedicated and kind individual staff members

Concerns

  • Poor hygiene and unsanitary room conditions (mentioned by 11 reviewers)
  • Staff unresponsiveness and neglect of basic resident needs (mentioned by 9 reviewers)
  • Theft or loss of personal belongings and clothing (mentioned by 5 reviewers)
  • Inadequate communication with family/POA regarding health incidents (mentioned by 5 reviewers)
  • Understaffing, particularly on weekends (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'15(2)'17(1)'19(7)'21(26)'23(9)'25(13)'26(8)

Distribution · 103 analyzed

5
47
4
11
3
4
2
5
1
36

How They Respond to Reviews

70%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the recent remodeling efforts in the facility; how has that improved the overall living environment for the residents?
  • 2With the recent updates to the building, what specific steps are being taken to ensure the cleanliness and hygiene of the resident rooms are maintained daily?
  • 3How does the nursing team ensure that family members are kept fully informed and updated regarding any changes in a resident's health or medical incidents?
  • 4Since the rehabilitation team has such a strong reputation here, how do you coordinate therapy sessions with the daily nursing care schedule?
  • 5What is the protocol for managing medication and ensuring that all medical needs are met promptly, especially during the weekend shifts?
  • 6How do you manage the security of residents' personal belongings and clothing to prevent any loss or misplaced items?

Personalized based on this facility's data


Key Review Excerpts

My sister developed dementia and needed to live in a nursing home. In January 2025 we went to Aspen Pointe Rehabilitation where I spoke to the assistant administrator Jessica Rollberg, who was very professional and informative about the facility.

Memory care family member · 2025★★★★★

My therapy was very good. I had had a stroke and my left side was affected. As well as my right side from MS. Susan the Rehab Director, was excellent. I received OT, PT, and Speech therapy.

Rehab patient · 2025★★★★

The rooms are old, outdated, and nasty. When my family member was admitted, the sheets and blanket on the bed looked like they hadn’t been washed in weeks.

Long-term resident's family · 2024☆☆☆☆
Source: 98 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.64hrs
85%
Registered nurses for medical care
Total Nursing
2.98hrs
73%
All nurses + aides combined
Staff Turnover
58%
Lower is better (< 30% = good)
RN Turnover
53%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

9

measures

Worse Than Avg

7

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility86.2%
Worse than Avg
Here
86.2%
US
12.1%
MO
16.7%
St. charles
8.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.9%
Better than Avg
Here
3.9%
US
14.4%
MO
19.1%
St. charles
16.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.7%
Better than Avg
Here
4.7%
US
15.3%
MO
18.9%
St. charles
17.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility28.0%
Worse than Avg
Here
28.0%
US
15.4%
MO
23.6%
St. charles
14.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.6%
Better than Avg
Here
96.6%
US
93.4%
MO
84.4%
St. charles
91.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility28.1%
Worse than Avg
Here
28.1%
US
19.5%
MO
25.4%
St. charles
16.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility30.3%
Worse than Avg
Here
30.3%
US
79.7%
MO
63.5%
St. charles
77.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility53.5%
Worse than Avg
Here
53.5%
US
81.8%
MO
65.9%
St. charles
80.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MO
2.2%
St. charles
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
13penalties
68 complaint-triggered
$482,983 in fines

This facility shows a concerning pattern with 73 complaint-triggered deficiencies across 118 total violations, indicating families have repeatedly filed reports about care issues. The most recurring problems involve safety hazards and accident prevention, staffing shortages, and infection control failures. Issues persist across multiple surveys from 2023 through 2025, with repeated violations in resident rights, care assistance, and nursing coverage, suggesting ongoing systemic problems that have not been adequately resolved despite corrections.

Feb 11, 2026Routine
3
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 14, 2025Routine
6
0919Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0932Potential for harm · PatternCorrected

Smoke Deficiencies

Meet other general requirements.

Feb 27, 2025Routine
16
0583Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0692Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0341Potential for harm · Widespread

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0321Potential for harm · Pattern

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0347Potential for harm · Pattern

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0374Potential for harm · Pattern

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Dec 9, 2024Complaint
2
0550Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Aug 29, 2024Routine
10
0711Immediate jeopardy · PatternCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0020Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Aug 29, 2024Complaint
10
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0725Immediate jeopardy · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0835Potential for harm · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0947Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0908Potential for harm · PatternCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Federal Penalties

Fine

Feb 27, 2025

$44,298

Fine

Dec 9, 2024

$12,012

Fine

Aug 29, 2024

$150,799

Fine

Feb 23, 2024

$110,638

Payment Denial

Feb 23, 2024

73-day denial

Fine

Oct 2, 2023

$4,587

Fine

Sep 25, 2023

$4,587

Fine

Sep 5, 2023

$13,762

Payment Denial

Aug 15, 2023

134-day denial

Fine

Aug 15, 2023

$110,189

Fine

Jul 31, 2023

$13,762

Fine

Jun 26, 2023

$4,587

Fine

Jun 5, 2023

$13,762

Ownership & Operations

Who Operates This Facility

Owner / Operator

Aspen Point Health and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Vertical Health Services

Chain Size

16 facilities nationwide

Ownership & Management

Owners

Vhs Mo Opco Holdings LLC

Owner · Organization

Vertical Health Services LLC

Owner (parent company) · Organization

Vhs Holdco LLC

Owner (parent company) · Organization

Vhs Ultimate Parent LLC

Owner (parent company) · Organization

Key personnel

Clay Street Consulting LLCManagerKeener, LyndsiManagerMaylack, ElizabethManagerMiller, WilliamManagerClay Street Consulting LLCAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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