Ashland Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 30 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (22 vs median 9.0)
- High RN turnover (54%)
Below average in OR · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · $31,369 in fines
What this means for your family
While the facility offers an excellent activity program and effective physical therapy, the recent reports of critical medical neglect and severe understaffing are deeply concerning. We strongly advise families to conduct an unannounced visit to observe staffing levels firsthand and to ask management specifically about their protocols for monitoring patients with complex medical needs.
Google Reviews
Google Reviews
30 reviews on Google“Ashland Post Acute presents a stark contrast between highly positive reviews praising their active social calendar and rehab therapy, and severe negative reports regarding patient safety and neglect. While some families highlight compassionate care and successful rehabilitation, others report critical medical oversights, missing personal belongings, and significant understaffing. Prospective families should be aware of these polarized experiences before choosing this facility.”
Quality Themes
Tap a score for detailsStrengths
- Active social and field trip program
- Effective physical therapy team
- Engaged and supportive administrative leadership
Concerns
- Severe understaffing and slow response times to call lights (mentioned by 2 reviewers)
- Poor cleanliness and overcrowded room conditions (mentioned by 2 reviewers)
- Critical medical neglect or failure to monitor patient health (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that communication to improve the day-to-day experience for residents?
- 2With the current staffing rating being quite strong, could you walk me through how your team manages call light response times during peak hours to ensure residents aren't waiting too long?
- 3I see that the facility has a very active social and field trip program; what are some of the most popular activities residents have participated in recently?
- 4Given the recent health inspection reports, what specific steps is the facility taking to improve cleanliness and room maintenance for the residents?
- 5Regarding medical oversight, what is your protocol for monitoring residents who have complex health needs to ensure their care plans are being followed accurately?
- 6How does your physical therapy team coordinate with the nursing staff to make sure residents are getting the support they need to stay mobile and comfortable?
Personalized based on this facility's data
Key Review Excerpts
“The staff members are very competant and go above and beyond in patient care. The residents actually feel they are part of a 'Family'.”
“My husband was there for rehab. he started having problems with nausea and vomiting, diarrhea and low blood sugar after a few days he felt so sick he had to insist on going to hospital himself”
“When you need assistance, you ring your call light and they will not respond for at least an hour. The nurses are hateful and just filled w hate.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
5
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 63 deficiencies across recent surveys, with 20 triggered by family complaints, indicating ongoing resident and family concerns. The most recurring issues involve resident rights and dignity, care planning and assessments, and medication management. While the facility corrects identified problems, the pattern of repeated deficiencies in core care areas and frequent complaint-driven investigations suggests persistent quality challenges families should carefully consider.
Dec 8, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Nov 14, 2025Complaint4
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
May 9, 2025Routine18
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
May 9, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 30, 2024Complaint6
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 19, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Federal Penalties
Fine
Jan 22, 2024
$31,369
Ownership & Operations
Who Operates This Facility
Ashland Post Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 166 of 260
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit ashland-pa.com
Medicare data downloads
Original nursing home datasets
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