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Nursing HomeMedicaid Investigative

Ashland Post Acute

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

135 Maple Street, Ashland, OR 9752087 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 30 Google reviews

5
4
3
2
1

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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (22 vs median 9.0)
  • High RN turnover (54%)

Below average in OR · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · $31,369 in fines

Source: Medicare data

What this means for your family

While the facility offers an excellent activity program and effective physical therapy, the recent reports of critical medical neglect and severe understaffing are deeply concerning. We strongly advise families to conduct an unannounced visit to observe staffing levels firsthand and to ask management specifically about their protocols for monitoring patients with complex medical needs.

Google Reviews

Google Reviews

30 reviews on Google
Ashland Post Acute presents a stark contrast between highly positive reviews praising their active social calendar and rehab therapy, and severe negative reports regarding patient safety and neglect. While some families highlight compassionate care and successful rehabilitation, others report critical medical oversights, missing personal belongings, and significant understaffing. Prospective families should be aware of these polarized experiences before choosing this facility.

Quality Themes

Tap a score for details
Food5.0Staff5.0Clean3.0Activities10.0Meds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Active social and field trip program
  • Effective physical therapy team
  • Engaged and supportive administrative leadership

Concerns

  • Severe understaffing and slow response times to call lights (mentioned by 2 reviewers)
  • Poor cleanliness and overcrowded room conditions (mentioned by 2 reviewers)
  • Critical medical neglect or failure to monitor patient health (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.22025(22)3.52026(11)

Distribution · 33 analyzed

5
22
4
2
3
1
2
2
1
6

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that communication to improve the day-to-day experience for residents?
  • 2With the current staffing rating being quite strong, could you walk me through how your team manages call light response times during peak hours to ensure residents aren't waiting too long?
  • 3I see that the facility has a very active social and field trip program; what are some of the most popular activities residents have participated in recently?
  • 4Given the recent health inspection reports, what specific steps is the facility taking to improve cleanliness and room maintenance for the residents?
  • 5Regarding medical oversight, what is your protocol for monitoring residents who have complex health needs to ensure their care plans are being followed accurately?
  • 6How does your physical therapy team coordinate with the nursing staff to make sure residents are getting the support they need to stay mobile and comfortable?

Personalized based on this facility's data


Key Review Excerpts

The staff members are very competant and go above and beyond in patient care. The residents actually feel they are part of a 'Family'.

Rehab patient's husband · 2025★★★★★

My husband was there for rehab. he started having problems with nausea and vomiting, diarrhea and low blood sugar after a few days he felt so sick he had to insist on going to hospital himself

Rehab patient's wife · 2026★★☆☆☆

When you need assistance, you ring your call light and they will not respond for at least an hour. The nurses are hateful and just filled w hate.

Resident · 2026☆☆☆☆
Source: 30 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.59hrs
79%
Registered nurses for medical care
Total Nursing
4.45hrs
OK
All nurses + aides combined
Staff Turnover
37%
Lower is better (< 30% = good)
RN Turnover
53%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

5

measures

Mixed Results

5

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility32.2%
Worse than Avg
Here
32.2%
US
19.4%
OR
22.1%
Jackson
20.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility6.7%
Mixed vs Avgs
Here
6.7%
US
12.1%
OR
4.9%
Jackson
17.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility25.7%
Worse than Avg
Here
25.7%
US
15.3%
OR
22.5%
Jackson
16.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
OR
95.3%
Jackson
90.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility18.5%
Mixed vs Avgs
Here
18.5%
US
19.5%
OR
12.5%
Jackson
24.0%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
5.3%
OR
5.0%
Jackson
5.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.1%
Better than Avg
Here
98.1%
US
79.8%
OR
81.2%
Jackson
79.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility92.9%
Better than Avg
Here
92.9%
US
81.8%
OR
85.5%
Jackson
78.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.7%
Worse than Avg
Here
2.7%
US
1.6%
OR
1.5%
Jackson
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

22deficiencies
1penalties
Well above state avg (10.4)
20 complaint-triggered
$31,369 in fines

This facility has 63 deficiencies across recent surveys, with 20 triggered by family complaints, indicating ongoing resident and family concerns. The most recurring issues involve resident rights and dignity, care planning and assessments, and medication management. While the facility corrects identified problems, the pattern of repeated deficiencies in core care areas and frequent complaint-driven investigations suggests persistent quality challenges families should carefully consider.

Dec 8, 2025Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

Nov 14, 2025Complaint
4
0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

May 9, 2025Routine
18
0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0007Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0020Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

May 9, 2025Complaint
3
0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Aug 30, 2024Complaint
6
0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Apr 19, 2024Complaint
1
0602Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Federal Penalties

Fine

Jan 22, 2024

$31,369

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ashland Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

Pacs Group

Chain Size

280 facilities nationwide

Chain avg rating: 2.9/5 · Rank 166 of 260

Ownership & Management

Key personnel

Truist Bank5% or Greater Security InterestApt, FrederickManagerHamilton, MatthewManagerHinderman, VictoriaManagerJergensen, JoshuaManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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