Ashland Health Services
Strong Medicare quality ratings; families often praise highly skilled and professional therapy team. Still worth an in-person visit.
based on 11 Google reviews
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What this means for your family
This facility offers high-quality rehabilitation services, making it a strong candidate for post-surgery recovery. However, families should be aware of significant concerns regarding facility cleanliness and inconsistent nursing assistant care. We recommend visiting in person to inspect the environment and asking management how they ensure residents receive consistent hygiene support.
Google Reviews
Google Reviews
11 reviews on Google“Ashland Health Services receives polarized feedback, with strong praise for its physical and occupational therapy teams but significant concerns regarding basic hygiene and facility maintenance. While some families feel their loved ones are in a safe, loving environment, others report instances of neglect, such as residents being left unwashed and staff failing to assist with basic physical needs. Prospective families should weigh the high quality of the rehabilitation services against the reported issues with cleanliness and staffing responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and professional therapy team
- Friendly and supportive nursing staff
- Effective post-surgery recovery support
Concerns
- Poor hygiene and neglect of basic resident care (mentioned by 2 reviewers)
- Facility cleanliness and lack of building maintenance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about your therapy team and post-surgery support; how do you coordinate with doctors to ensure a smooth recovery plan for residents?
- 2What specific protocols do you have in place to ensure the facility and resident rooms are cleaned and maintained to the highest standard every day?
- 3How does the nursing staff approach daily personal care tasks to ensure no resident's basic needs or hygiene needs are overlooked?
- 4In the event of a medical emergency during the night, what is the immediate process for notifying the family and providing care?
- 5What kind of daily activities or social outings are available to keep residents engaged and connected with one another?
- 6I noticed you are active in responding to feedback; how does the administration use resident and family suggestions to improve the facility's upkeep?
Personalized based on this facility's data
Key Review Excerpts
“The OT & PT staff did an amazing job. Surgery and PT later Im back home and very happy.”
“Uncaring NA's left my father uncared for and unwashed. In same clothes for 2 days, wouldn't bring him kleenex when asked for repeatedly.”
“The building is dirty. The furniture and decor is outdated. The entrance is filthy and uninviting and usually cluttered with boxes and garbage.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
8
measures
5
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Ashland Health Services shows a concerning pattern with 33 deficiencies across three surveys, primarily in care planning, infection control, and building safety. The facility has struggled with recurring issues including proper resident assessment and care plans, pressure ulcer prevention, infection control programs, and fire safety equipment that persist across all three inspection periods. While all deficiencies show correction dates, the repetitive nature of problems in core care areas suggests ongoing operational challenges families should carefully consider.
Aug 6, 2025Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jun 5, 2024Routine13
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Have exits that are accessible at all times.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Jun 28, 2023Routine14
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Federal Penalties
Fine
Jun 28, 2023
$19,988
Ownership & Operations
Who Operates This Facility
Ashland Health Services
for profit
Chain Affiliation
North Shore Healthcare
59 facilities nationwide
Chain avg rating: 2.8/5 · Rank 8 of 58
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit ashlandhealthservices.com
Medicare data downloads
Original nursing home datasets
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