Ashland Health and Rehabilitation
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 36 Google reviews
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What this means for your family
This facility is widely praised for its clean environment and friendly, engaged staff, making it a strong candidate for many families. However, given the serious allegation of neglect and unprofessional communication in a past review, we strongly recommend that you conduct an unannounced visit and ask specific questions about their incident reporting and emergency response protocols.
Google Reviews
Google Reviews
36 reviews analyzed“Ashland Health and Rehabilitation receives high praise for its clean environment and friendly, welcoming staff who are frequently described as helpful and attentive. While the majority of reviews are overwhelmingly positive, one serious report of neglect and unprofessional conduct by staff suggests potential inconsistencies in care quality that families should investigate further.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and welcoming staff
- Effective rehab services
- Active engagement in resident life
Concerns
- Allegations of neglect and unprofessional staff behavior
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1With your 5-star staffing rating, how do you ensure that staff members maintain consistent, professional communication and support for residents throughout their shifts?
- 2I noticed the facility has a very active social calendar; could you walk me through what a typical afternoon of resident engagement looks like here?
- 3Given the recent health inspection reports, what specific steps or internal quality improvements have been implemented to address the areas identified for growth?
- 4How do you handle medical emergencies or changes in a resident's health status during the evening and weekend hours when administrative staff may be off-site?
- 5I've read wonderful things about your rehab services; how do you coordinate between the therapy team and the nursing staff to ensure a resident's progress is tracked daily?
- 6What is your facility's process for addressing family concerns or feedback to ensure that every resident feels heard and well-cared for at all times?
Personalized based on this facility's data
Key Review Excerpts
“Very nice place everyone seems nice the rehab people are really helping my mom.”
“The Nurse Aids are the best and the director of activities always sees their daily life is more then just sitting in a wheelchair.”
“Terrible place.. Neglect is an understatement. When I was called and told he was unresponsive and they were calling the ambulance the nurse laughed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents with depression symptoms
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to deficiencies in 2025, raising concerns about ongoing care quality issues. The facility shows a recurring pattern of problems with care planning and resident assessments, appearing in all three surveys, along with issues in daily care assistance and infection control. While all deficiencies have correction dates, the persistent care planning problems and recent complaint-triggered findings suggest families should carefully evaluate current care standards during visits.
May 7, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 27, 2025Routine2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nov 21, 2023Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ownership & Operations
Who Operates This Facility
Ashland Health and Rehabilitation
for profit
Chain Affiliation
Vanguard Healthcare
6 facilities nationwide
Chain avg rating: 3.3/5 · Rank 3 of 6 (Best)
Ownership & Management
Owners
Vanguard Healthcare, LLC
Owner · Organization
Ervin General Partnership
Owner (parent company) · Organization
Jere Suzanne Ervin Irrv Tr
Owner (parent company) · Organization
Orand Lp
Owner (parent company) · Organization
William Jeffrey Ervin Irrv Tr
Owner (parent company) · Organization
Orand, William
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit ashlandhealthrehab.com
Medicare data downloads
Original nursing home datasets
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