Ashford Place Health Campus
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 7 Google reviews
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What this means for your family
This facility is praised for its cleanliness and proactive communication with families. However, because some reviewers have raised concerns about the number of qualified staff, we recommend asking management specifically about their current staff-to-resident ratios and training programs during your tour.
Google Reviews
Google Reviews
7 reviews on Google“Ashford Place Health Campus receives limited feedback, with reviews ranging from brief positive remarks to concerns regarding staffing levels. While some visitors appreciate the cleanliness and communication, others have noted a need for more qualified personnel.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Informative communication with families
Concerns
- Insufficient qualified staffing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that Ashford Place has 68 residents, how do you ensure that each individual receives consistent, personalized attention throughout the day?
- 2I noticed the staffing ratings are currently at a 3-star level; could you walk me through your current strategy for maintaining adequate staffing levels to ensure residents' needs are met promptly?
- 3With six state violations noted over the past year, what specific steps or quality improvement initiatives has the facility implemented to address those findings and prevent future issues?
- 4I’ve read that your communication with families is very informative; what is the primary way you keep us updated on our loved one’s health status and daily experiences?
- 5Since the facility is known for being clean and well-maintained, how do you balance that high standard of environment with the hands-on care required for residents with higher medical needs?
- 6What does a typical social or activity schedule look like for a resident here, and how do you encourage participation for those who might be a bit more reserved?
Personalized based on this facility's data
Key Review Excerpts
“Very clean and well kept. Very informative about their tenants.”
“Вполне неплохо, но побольше бы квалифицированных сотрудников”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring deficiencies across multiple surveys, with families filing complaints that triggered investigations in 2024. The most common problem areas involve care planning and resident assessments, infection control, and safety hazards. While all deficiencies show correction dates, issues persist across surveys from 2023 to 2025, including repeated problems with accident prevention and infection control programs, suggesting ongoing operational challenges families should carefully evaluate.
Aug 13, 2025Routine5
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 4, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Aug 14, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 1, 2024Routine7
Egress Deficiencies
Have exits that are accessible at all times.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 1, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Jan 11, 2023Routine15
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Ownership & Operations
Who Operates This Facility
Ashford Place Health Campus
nonprofit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 73 of 120
Ownership & Management
Owners
Hancock Regional Hospital
Owner · Organization
Barney, Leigh
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit trilogyhs.com
Medicare data downloads
Original nursing home datasets
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