Arroyo Vista Nursing Center
Strong Medicare quality ratings; families often praise exceptional rehabilitation and therapy services. Still worth an in-person visit.
based on 73 Google reviews

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What this means for your family
This facility is an excellent choice for patients focused on intensive physical or occupational therapy, as their rehab team is frequently praised for delivering results. However, families should be vigilant about monitoring response times to call lights and ensure clear communication channels are established, as some reviewers have noted delays in assistance and difficulty reaching the facility by phone.
Google Reviews
Google Reviews
73 reviews on Google“Arroyo Vista Nursing Center is highly regarded by many families for its exceptional physical and occupational therapy teams and its compassionate, family-like nursing staff. While many praise the facility's cleanliness and the personalized care provided in its smaller setting, some reviewers have reported serious concerns regarding medical neglect, slow response times to call lights, and difficulty reaching the facility by phone.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and therapy services
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Personalized, intimate care environment
Concerns
- Slow response times to call lights/assistance (mentioned by 2 reviewers)
- Difficulty communicating with the facility via phone
- Reports of medical neglect and infection management issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
The owner primarily uses personalized, warm, and enthusiastic responses that often address specific details mentioned in 5-star reviews. For negative reviews, the owner adopts a professional and apologetic tone, promising investigation and corrective action.
Questions for Your Tour
- 1With such a small and intimate community of 53 residents, how do you ensure each person receives a truly personalized care plan?
- 2We noticed the facility is very well-maintained; how often are the common areas and resident rooms deep-cleaned to ensure a healthy environment?
- 3What specific protocols are in place to ensure that call lights are answered promptly, especially during the night shifts?
- 4How does the nursing team manage medication administration and monitor for potential signs of infection or changes in health?
- 5We've heard great things about your rehab and therapy services; could you tell us more about how those programs are integrated into a resident's daily routine?
- 6What kind of social activities or group outings do you organize to keep the residents engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
“The first day he came there, he looked weak and after 2 weeks for rehab , especially for physical therapy and occupational therapy, he came home and do better for daily activities as walking , get dress, shower, gradually back to normal.”
“There were no smells to make me uncomfortable. Every single staff member were unusually kind, patient, mild, caring, extremely loving group of people.”
“I was placed there by the VA. Expected to be there for 2 to 3 weeks for recovery from open heart surgery. I found it to be counter to healing. Very noisy, even in the middle of the night.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring deficiencies across multiple care areas, with families filing five complaint reports. The most persistent issues involve infection control, medication management, and food safety, with some problems repeating across multiple surveys. While the facility reports correcting all violations, the recurring nature of deficiencies in critical areas like infection prevention and medication errors suggests ongoing operational challenges that warrant careful consideration during any visit.
Apr 11, 2025Complaint6
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Oct 10, 2024Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Sep 21, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 27, 2023Complaint1
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Apr 13, 2023Routine15
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 11, 2019Routine7
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Ownership & Operations
Who Operates This Facility
Arroyo Vista Nursing Center
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 69 of 328 (Best)
Ownership & Management
Owners
Flagstone Healthcare South LLC
Owner · Organization
The Ensign Group INC
Owner (parent company) · Organization
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit arroyovistacare.com
Medicare data downloads
Original nursing home datasets
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