Strong Medicare quality ratings; public reviewers often praise compassionate and caring nursing staff. Still worth an in-person visit.
based on 22 Google reviews

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Arroyo Grande Care Center has a strong overall Medicare rating. Public reviewers frequently mention: compassionate and caring nursing staff and engaging activities for residents. Review the component ratings and current source records before deciding.
Families seeking rehabilitation may find comfort in the compassionate nursing staff and engaging activities mentioned by several long-term residents. However, there are serious allegations regarding neglect, poor communication, and inadequate staffing levels that should be investigated thoroughly.
Quality Themes
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Concerns
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Distribution · 26 analyzed
Personalized based on this facility's data
Key Review Excerpts
“My mom has been in this facility for three weeks. I’ve never seen so much love from all the people who work there in my life.”
“Food given to wrong patients - same room, but very different diets and requirements, so basically inedible. No one is paying attention to these patients.”
“Dad was admitted for physical therapy to walk with confidence after a severe blood infection. He is 92. I arrived and he had been left in bed for 2 days, unable to get up on his own, wetting the bed, none of the staff or the nurses, or doctors knew he was a fall risk.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has 23 deficiencies across 6 surveys with families filing 2 complaint reports about financial management and medical records. The most recurring issues involve dietary services, medication management, and fire safety systems. All deficiencies show correction dates, suggesting the facility addresses problems when identified, though dietary and safety concerns have persisted across multiple survey periods from 2019 to 2025.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Meet other general requirements that are deficient.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Arroyo Grande Care Center
for profit
Compass Health, INC.
7 facilities nationwide
Chain avg rating: 5.0/5 · Rank 1 of 7 (Chain ratings tied)
Owners
Compass Health INC
Owner · Organization
Compass Holdings INC
Owner · Organization
Carder, Harold
Owner (parent company)
Gerrish, Nancy
Owner (parent company)
Gerrish, William
Owner (parent company)
Hamilton, Amy
Owner (parent company)
Hodge, Timothy
Owner (parent company)
Lochridge, Valletta
Owner (parent company)
Mcmullen, Juanita
Owner (parent company)
Moya, Marie
Owner (parent company)
Reitz, Bryan
Owner (parent company)
Smith, Darren
Owner (parent company)
Woolpert, Marcy
Owner (parent company)
Woolpert, Mark
Owner (parent company)
Woolpert, Patricia
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
22 reviews from families & visitors
Official Website
Visit arroyograndecare.com
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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