Arroyo Grande Care Center
Strong Medicare quality ratings; families often praise compassionate and caring nursing staff. Still worth an in-person visit.
based on 22 Google reviews
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What this means for your family
While some recent families report an incredibly loving environment for rehabilitation, there is a significant pattern of recent reviews alleging neglect and poor communication. If you choose this facility, you should proactively schedule regular check-ins and verify that dietary requirements are being strictly monitored.
Google Reviews
Google Reviews
22 reviews on Google“Families seeking rehabilitation may find comfort in the compassionate nursing staff and engaging activities mentioned by several long-term residents. However, there are serious allegations regarding neglect, poor communication, and inadequate staffing levels that should be investigated thoroughly.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring nursing staff
- Engaging activities for residents
- Clean and well-maintained facility
- Effective rehabilitation services
Concerns
- Inadequate staffing and neglect of patient needs (mentioned by 3 reviewers)
- Poor communication with family members (mentioned by 2 reviewers)
- Issues with food quality and dietary accuracy (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how compassionate the nursing staff is; how do you ensure that this level of personal care is maintained during shift changes?
- 2What is your process for keeping family members updated on a resident's daily health and well-being?
- 3Could you tell us more about the daily activity calendar and how you keep residents engaged with the community?
- 4How do you manage dietary accuracy and ensure that specific nutritional needs or meal preferences are met for each resident?
- 5In the event of a medical emergency during the night, what is the immediate protocol for resident care?
- 6Since the facility is so well-maintained and clean, what are your regular protocols for sanitizing resident rooms and common areas?
Personalized based on this facility's data
Key Review Excerpts
“My mom has been in this facility for three weeks. I’ve never seen so much love from all the people who work there in my life.”
“The staff at AG Care are wonderful! They answer the call bell quickly and provide care immediately. In the four days our loved one has and been here the nursing staff have called me multiple times with updates.”
“Food given to wrong patients - same room, but very different diets and requirements, so basically inedible. No one is paying attention to these patients.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 23 deficiencies across 6 surveys with families filing 2 complaint reports about financial management and medical records. The most recurring issues involve dietary services, medication management, and fire safety systems. All deficiencies show correction dates, suggesting the facility addresses problems when identified, though dietary and safety concerns have persisted across multiple survey periods from 2019 to 2025.
Jul 24, 2025Routine3
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Feb 10, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 27, 2024Routine4
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Sep 11, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Aug 12, 2021Routine10
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Meet other general requirements that are deficient.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Oct 10, 2019Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Ownership & Operations
Who Operates This Facility
Arroyo Grande Care Center
for profit
Chain Affiliation
Compass Health, INC.
7 facilities nationwide
Chain avg rating: 5.0/5 · Rank 5 of 7 (Worst) (Best)
Ownership & Management
Owners
Compass Health INC
Owner · Organization
Compass Holdings INC
Owner · Organization
Carder, Harold
Owner (parent company)
Gerrish, Nancy
Owner (parent company)
Gerrish, William
Owner (parent company)
Hamilton, Amy
Owner (parent company)
Hodge, Timothy
Owner (parent company)
Lochridge, Valletta
Owner (parent company)
Mcmullen, Juanita
Owner (parent company)
Moya, Marie
Owner (parent company)
Reitz, Bryan
Owner (parent company)
Smith, Darren
Owner (parent company)
Woolpert, Marcy
Owner (parent company)
Woolpert, Mark
Owner (parent company)
Woolpert, Patricia
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit arroyograndecare.com
Medicare data downloads
Original nursing home datasets
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