Arizona State Veteran Home-tucson
Strong Medicare quality ratings; families often praise dedicated and attentive nursing staff. Still worth an in-person visit.
based on 20 Google reviews

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What this means for your family
While many families report high satisfaction with the nursing staff and rehab quality, the most recent reviews indicate significant lapses in patient safety and medication management. We strongly recommend that you conduct an unannounced visit and specifically ask the administration about their current protocols for fall prevention and medication delivery to ensure they meet your standards.
Google Reviews
Google Reviews
20 reviews analyzed“The Arizona State Veteran Home-Tucson receives polarized feedback, with many families praising the facility for its dedicated nursing staff and quality rehabilitation care. However, recent critical reviews highlight serious concerns regarding patient safety, medication administration, and communication responsiveness. Families should be aware that while many report excellent experiences, there are recurring reports of neglect and difficulty reaching staff for updates.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and attentive nursing staff
- Effective rehabilitation services
- Clean and well-maintained interior facilities
- Spacious private rooms
Concerns
- Difficulty communicating with medical staff for updates (mentioned by 2 reviewers)
- Inconsistent medication administration (mentioned by 2 reviewers)
- Poor responsiveness to patient needs and safety (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With your high staffing rating, how do you ensure that nurses have enough time to provide personalized attention to each veteran's daily needs?
- 2What specific protocols are in place to ensure medication is administered accurately and on a strict schedule every day?
- 3How does the nursing team communicate important medical updates or changes in condition to family members to ensure we are always in the loop?
- 4Since the facility is known for being so well-maintained and clean, what kind of daily activities or social programs are available to keep residents engaged in the common areas?
- 5In the event of a medical emergency during the night, what is the immediate process for notifying both the medical team and the resident's family?
- 6How do you manage resident safety and responsiveness to call lights, especially during shift changes?
Personalized based on this facility's data
Key Review Excerpts
“All staff members were amazing and were very committed to providing my husband excellent care. My mom and mother-in-law were both cared for in similar private (very expensive!!) facilities. The care they received was nowhere near as good as that provided by the Tucson AZ State Vet Home.”
“The staff were incredibly communicative throughout given restrictions on visitation. He had his own room and they were incredibly cognizant of cleaning protocols, masking and ensuring their patients”
“Poor care for seniors. No one is paying attention to my dying father. He fell out of bed and has a gash on his forehead. Medication due every 4 hours are not delivered in a timely fashion.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Recent complaint-triggered deficiencies regarding resident abuse and neglect protection remain uncorrected as of December 2024, which is concerning for families. The facility has recurring issues with food safety and dietary services, medication management, and resident safety, though most past deficiencies were corrected. Given the pattern of family complaints and current unresolved protection issues, families should inquire about these specific concerns during visits.
Dec 29, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Nov 13, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jan 5, 2024Routine6
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Jun 15, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 30, 2022Routine6
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 3, 2021Routine6
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Feb 26, 2026ComplaintCleanReport
An onsite complaint survey was conducted on February 26, 2026 for intake #00160036. There were no deficiencies cited.
Dec 18, 2025Other
Based on record review and staff interviews, the facility failed to provide documentation of the emergency generator's required maintenance. Failure to properly maintain and document routine emergency generator maintenance could lead to harm to residents and staff in the event of an emergency.
Oct 7, 2025Complaint
The complaint investigation was conducted 10/7/2025 with investigation of intake: 00145371. The following deficiencies were cited:
Based on observation, interview, and review of facility policy and procedure, the facility failed to ensure three of three sampled ice machines were cleaned and maintained as needed for sanitary food service. The deficient practice could lead to the spread of foodborne illness for residents.
Violation cited
Jul 14, 2025ComplaintCleanReport
An onsite complaint survey was conducted on July 14, 2025 for the following intakes 00134939, 00134974, AZ00193578, AZ00193638, and AZ00187878. There were no deficiencies cited.
Apr 2, 2025ComplaintCleanReport
The Risk-Based complaint survey was conducted on April 02 through April 03, 2025 for the investigation of intake #s: AZ00180512, AZ00179344, AZ00178596, AZ00175244, AZ00169973, AZ00168374, AZ00168060, AZ00159815, AZ00182679. There were no deficiencies cited.
Apr 2, 2025ComplaintCleanReport
An onsite complaint investigation was conducted from April 2, 2025 through April 3, 2025 for the investigation of the of the following intake # 00123271. No deficiencies were cited.
Mar 18, 2025ComplaintCleanReport
An onsite complaint survey was conducted on March 18, 2025 for the investigation of intake # 00122804. There were no deficiencies cited.
Feb 24, 2025ComplaintCleanReport
An onsite complaint survey was conducted on February 24, 2025 for the investigation of intake # AZ00223542. There were no deficiencies cited.
Ownership & Operations
Who Operates This Facility
Arizona State Veteran Home-tucson
government
Ownership & Management
Owners
State of Arizona/state Dept of Finance
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit dvs.az.gov
Medicare data downloads
Original nursing home datasets
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