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Nursing HomeMedicaid Top Rated

Arizona State Veteran Home-tucson

Strong Medicare quality ratings; families often praise dedicated and attentive nursing staff. Still worth an in-person visit.

555 East Ajo Way, Veteran's Hospital · Tucson, AZ 85713120 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 20 Google reviews

5
4
3
2
1
Arizona State Veteran Home-tucson Nursing Home in Tucson, AZ — Street View
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What this means for your family

While many families report high satisfaction with the nursing staff and rehab quality, the most recent reviews indicate significant lapses in patient safety and medication management. We strongly recommend that you conduct an unannounced visit and specifically ask the administration about their current protocols for fall prevention and medication delivery to ensure they meet your standards.

Google Reviews

Google Reviews

20 reviews analyzed
The Arizona State Veteran Home-Tucson receives polarized feedback, with many families praising the facility for its dedicated nursing staff and quality rehabilitation care. However, recent critical reviews highlight serious concerns regarding patient safety, medication administration, and communication responsiveness. Families should be aware that while many report excellent experiences, there are recurring reports of neglect and difficulty reaching staff for updates.

Quality Themes

Tap a score for details
Food5.0Staff7.0Clean6.0ActivitiesN/AMeds2.0MemoryN/AComms4.0Value8.0

Strengths

  • Dedicated and attentive nursing staff
  • Effective rehabilitation services
  • Clean and well-maintained interior facilities
  • Spacious private rooms

Concerns

  • Difficulty communicating with medical staff for updates (mentioned by 2 reviewers)
  • Inconsistent medication administration (mentioned by 2 reviewers)
  • Poor responsiveness to patient needs and safety (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(4)'18(4)'20(4)'23(4)'25(4)

Distribution

5
15
4
1
3
0
2
0
1
4

How They Respond to Reviews

5%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1With your high staffing rating, how do you ensure that nurses have enough time to provide personalized attention to each veteran's daily needs?
  • 2What specific protocols are in place to ensure medication is administered accurately and on a strict schedule every day?
  • 3How does the nursing team communicate important medical updates or changes in condition to family members to ensure we are always in the loop?
  • 4Since the facility is known for being so well-maintained and clean, what kind of daily activities or social programs are available to keep residents engaged in the common areas?
  • 5In the event of a medical emergency during the night, what is the immediate process for notifying both the medical team and the resident's family?
  • 6How do you manage resident safety and responsiveness to call lights, especially during shift changes?

Personalized based on this facility's data


Key Review Excerpts

All staff members were amazing and were very committed to providing my husband excellent care. My mom and mother-in-law were both cared for in similar private (very expensive!!) facilities. The care they received was nowhere near as good as that provided by the Tucson AZ State Vet Home.

Rehab patient's spouse · 2024★★★★★

The staff were incredibly communicative throughout given restrictions on visitation. He had his own room and they were incredibly cognizant of cleaning protocols, masking and ensuring their patients

Long-term resident's family · 2020★★★★★

Poor care for seniors. No one is paying attention to my dying father. He fell out of bed and has a gash on his forehead. Medication due every 4 hours are not delivered in a timely fashion.

Resident's family · 2025☆☆☆☆
Source: 20 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.75hrs
99%
Registered nurses for medical care
Total Nursing
5.27hrs
OK
All nurses + aides combined
Staff Turnover
24%
Lower is better (< 30% = good)
RN Turnover
36%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility5.2%
Better than Avg
Here
5.2%
US
19.5%
AZ
20.6%
Pima
20.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
AZ
4.0%
Pima
4.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility21.5%
Worse than Avg
Here
21.5%
US
14.4%
AZ
10.6%
Pima
12.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility17.8%
Worse than Avg
Here
17.8%
US
15.4%
AZ
11.2%
Pima
14.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.6%
Better than Avg
Here
99.6%
US
93.4%
AZ
97.0%
Pima
97.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility14.6%
Better than Avg
Here
14.6%
US
19.4%
AZ
20.5%
Pima
18.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
AZ
87.3%
Pima
90.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility89.1%
Mixed vs Avgs
Here
89.1%
US
81.8%
AZ
91.3%
Pima
91.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
AZ
1.1%
Pima
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Near state avg (7.6)
4 complaint-triggered

Recent complaint-triggered deficiencies regarding resident abuse and neglect protection remain uncorrected as of December 2024, which is concerning for families. The facility has recurring issues with food safety and dietary services, medication management, and resident safety, though most past deficiencies were corrected. Given the pattern of family complaints and current unresolved protection issues, families should inquire about these specific concerns during visits.

Dec 29, 2025Complaint
2
0600MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0602MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Nov 13, 2025Complaint
1
0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Jan 5, 2024Routine
6
0712ModerateCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0758ModerateCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0222MinorCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0511MinorCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0623MinorCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Jun 15, 2023Complaint
1
0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 30, 2022Routine
6
0804ModerateCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0806ModerateCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0688MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0790MinorCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Aug 3, 2021Routine
6
0761ModerateCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0511MinorCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0923MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0582MinorCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0849MinorCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

State Inspection History

State Inspections

Source: AZ State Licensing Agency

13total
14deficiencies
Feb 26, 2026Complaint
CleanReport

An onsite complaint survey was conducted on February 26, 2026 for intake #00160036. There were no deficiencies cited. 

Dec 18, 2025Other
NFPA 101 FederalCorrected Feb 3, 2026

Based on record review and staff interviews, the facility failed to provide documentation of the emergency generator's required maintenance. Failure to properly maintain and document routine emergency generator maintenance could lead to harm to residents and staff in the event of an emergency.

Oct 7, 2025Complaint

The complaint investigation was conducted 10/7/2025 with investigation of intake: 00145371. The following deficiencies were cited:

60(i) Food safety requirements. The facility must - §483.60(i)(1) - Procure food from sources approved or considered satisfactory by federal, state or local authorities. (i) This may include food iteFood Procurement,Store/Prepare/Serve-Sanitary - 0812 FederalCorrected Nov 28, 2025

Based on observation, interview, and review of facility policy and procedure, the facility failed to ensure three of three sampled ice machines were cleaned and maintained as needed for sanitary food service. The deficient practice could lead to the spread of foodborne illness for residents.

An administrator shall ensure that: R9-10-423.A.1. The nursing care institution has a license or permit as a food establishment under 9 A.A.C. 8, Article 1;R9-10-423.A.1.Corrected Nov 28, 2025

Violation cited

Jul 14, 2025Complaint
CleanReport

An onsite complaint survey was conducted on July 14, 2025 for the following intakes 00134939, 00134974, AZ00193578, AZ00193638, and AZ00187878. There were no deficiencies cited. 

Apr 2, 2025Complaint
CleanReport

The Risk-Based complaint survey was conducted on April 02 through April 03, 2025 for the investigation of intake #s: AZ00180512, AZ00179344, AZ00178596, AZ00175244, AZ00169973, AZ00168374, AZ00168060, AZ00159815, AZ00182679. There were no deficiencies cited.

Apr 2, 2025Complaint
CleanReport

An onsite complaint investigation was conducted from April 2, 2025 through April 3, 2025 for the investigation of the of the following intake # 00123271. No deficiencies were cited.

Mar 18, 2025Complaint
CleanReport

An onsite complaint survey was conducted on March 18, 2025 for the investigation of intake # 00122804. There were no deficiencies cited.

Feb 24, 2025Complaint
CleanReport

An onsite complaint survey was conducted on February 24, 2025 for the investigation of intake # AZ00223542. There were no deficiencies cited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Arizona State Veteran Home-tucson

Organization Type

government

Ownership & Management

Owners

State of Arizona/state Dept of Finance

Owner · Organization

Key personnel

Coady, MaureenW-2 Managing Employee
Source: Medicare provider data

Contact

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References & Resources

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