A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 20 Google reviews

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Arizona State Veteran Home-Tucson has a middle-range Medicare overall rating. Strengths include dedicated and attentive nursing staff. Some reviewers note concerns about difficulty communicating with medical staff for updates (mentioned by 2 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
The Arizona State Veteran Home-Tucson receives polarized feedback, with many families praising the facility for its dedicated nursing staff and quality rehabilitation care. However, recent critical reviews highlight serious concerns regarding patient safety, medication administration, and communication responsiveness. Families should be aware that while many report excellent experiences, there are recurring reports of neglect and difficulty reaching staff for updates.
Quality Themes
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Distribution · 40 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“All staff members were amazing and were very committed to providing my husband excellent care. My mom and mother-in-law were both cared for in similar private (very expensive!!) facilities. The care they received was nowhere near as good as that provided by the Tucson AZ State Vet Home.”
“The staff were incredibly communicative throughout given restrictions on visitation. He had his own room and they were incredibly cognizant of cleaning protocols, masking and ensuring their patients”
“Poor care for seniors. No one is paying attention to my dying father. He fell out of bed and has a gash on his forehead. Medication due every 4 hours are not delivered in a timely fashion.”
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Recent complaint-triggered deficiencies regarding resident abuse and neglect protection remain uncorrected as of December 2024, which is concerning for families. The facility has recurring issues with food safety and dietary services, medication management, and resident safety, though most past deficiencies were corrected. Given the pattern of family complaints and current unresolved protection issues, families should inquire about these specific concerns during visits.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Source: AZ State Licensing Agency
An onsite complaint survey was conducted on February 26, 2026 for intake #00160036. There were no deficiencies cited.
Based on record review and staff interviews, the facility failed to provide documentation of the emergency generator's required maintenance. Failure to properly maintain and document routine emergency generator maintenance could lead to harm to residents and staff in the event of an emergency.
The complaint investigation was conducted 10/7/2025 with investigation of intake: 00145371. The following deficiencies were cited:
Based on observation, interview, and review of facility policy and procedure, the facility failed to ensure three of three sampled ice machines were cleaned and maintained as needed for sanitary food service. The deficient practice could lead to the spread of foodborne illness for residents.
Violation cited
An onsite complaint survey was conducted on July 14, 2025 for the following intakes 00134939, 00134974, AZ00193578, AZ00193638, and AZ00187878. There were no deficiencies cited.
The Risk-Based complaint survey was conducted on April 02 through April 03, 2025 for the investigation of intake #s: AZ00180512, AZ00179344, AZ00178596, AZ00175244, AZ00169973, AZ00168374, AZ00168060, AZ00159815, AZ00182679. There were no deficiencies cited.
An onsite complaint investigation was conducted from April 2, 2025 through April 3, 2025 for the investigation of the of the following intake # 00123271. No deficiencies were cited.
An onsite complaint survey was conducted on March 18, 2025 for the investigation of intake # 00122804. There were no deficiencies cited.
An onsite complaint survey was conducted on February 24, 2025 for the investigation of intake # AZ00223542. There were no deficiencies cited.
Arizona State Veteran Home-Tucson
government
Owners
Arizona Department of Veterans Services
Owner · Organization
Key personnel
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