Aria of Waukesha
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 35 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (61%)
Bottom 25% in WI · Below recommended RN staffing · Worst in ARIA HEALTHCARE chain · $26,480 in fines
What this means for your family
While the facility offers engaging activities and a capable rehab team, the consistent reports of severe neglect—specifically regarding call light response times and medication administration—are deeply concerning. If you consider this facility, we strongly recommend unannounced visits during weekends and evenings to verify staffing levels and hygiene standards yourself.
Google Reviews
Google Reviews
35 reviews on Google“Aria of Waukesha receives highly polarized feedback, with many families reporting severe neglect, including unresponsive call lights, poor hygiene, and medication delays. While some reviewers praise the facility's rehab team and specific staff members for their kindness, the recurring reports of understaffing and unsanitary conditions suggest significant operational instability.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated rehab therapy team
- Select compassionate nursing and CNA staff
- Engaging resident activities like Bingo
- Cleanliness in specific areas noted by some visitors
Concerns
- Unresponsive call lights and delayed assistance (mentioned by 9 reviewers)
- Poor hygiene and overwhelming smell of urine (mentioned by 4 reviewers)
- Medication management and insulin administration delays (mentioned by 3 reviewers)
- Understaffing leading to neglect (mentioned by 5 reviewers)
- Poor food quality and cold meals (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure that resident call lights are answered in a timely manner?
- 2I noticed some concerns regarding hygiene and facility odors; could you walk me through your daily housekeeping and deep-cleaning schedule for resident rooms?
- 3How does your nursing team manage the timing and administration of medications, particularly for residents who require insulin or time-sensitive treatments?
- 4I understand that meal quality is a priority for families; could you describe the process for ensuring that meals are served at the proper temperature and meet individual nutritional needs?
- 5What steps are being taken to improve communication between the nursing staff and families regarding changes in a resident's health status?
- 6I see that your rehab therapy team is highly regarded; how do you integrate those therapy sessions into the daily activity schedule to keep residents engaged?
Personalized based on this facility's data
Key Review Excerpts
“The PT was very kind/caring and is helping my relative. However, the rest of the staff whether weekday or weekend was largely unresponsive to my relative that is there to recover from surgery and get PT.”
“My uncle is a long-term resident here and he loves it. The staff are super nice and treat him like family. Every time I visit there are great activities going on.”
“My 78 year old Dad .. a veteran, an amputee (still was mobile with his prosthetic and his walker) and of sound mind...was admitted around 2pm. His leg and walker were placed far from him, and when he rang the call light, no one ever came.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
7
measures
6
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 14 complaints against this facility, triggering multiple inspections that found recurring problems with accident prevention and resident safety measures. The facility shows persistent issues with accident hazards appearing across multiple complaint-driven surveys, along with problems in medication management and food service safety. While all 57 deficiencies across 8 surveys have been corrected, the pattern of repeated safety violations and numerous family complaints suggests ongoing quality concerns that warrant careful consideration before placement.
Feb 16, 2026Routine17
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Feb 16, 2026Complaint2
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Oct 15, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 11, 2024Routine20
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 7, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nov 21, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Aria of Waukesha
for profit
Ownership & Management
Owners
Brandman, Akiva
Owner
Brandman, Joseph
Owner
Brandman, Netanel
Owner
Brandman, Yaakov
Owner
Rebel, Igor
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit ariawaukesha.com
Medicare data downloads
Original nursing home datasets
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