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Nursing HomeMedicaid Investigative

Aria of Brookfield

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

18740 W Bluemound Rd, Brookfield, WI 53045170 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
1.9/5

based on 59 Google reviews

5
4
3
2
1
Aria of Brookfield Nursing Home in Brookfield, WI — Street View
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8/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (27 vs median 7)
  • High staff turnover (71%)

Bottom 25% in WI · Below recommended RN staffing · Very high staff turnover · Worst in ARIA HEALTHCARE chain · $453,512 in fines · Special Focus Facility (CMS)

Source: Medicare data

What this means for your family

This facility has a history of severe complaints regarding basic hygiene, staffing ratios, and medication management. While some families have had positive experiences with the physical therapy department, the systemic issues reported by numerous reviewers suggest a high-risk environment for vulnerable residents.

Google Reviews

Google Reviews

59 reviews on Google
Aria of Brookfield faces severe, consistent criticism regarding basic patient care, hygiene, and staffing levels. While a few reviewers mention positive experiences with specific physical therapists, the overwhelming majority of feedback highlights neglect, unsanitary living conditions, and significant failures in medication management and nutrition.

Quality Themes

Tap a score for details
Food1.0Staff2.0Clean1.0ActivitiesN/AMeds1.0Memory2.0Comms1.0ValueN/A

Strengths

  • Skilled physical and occupational therapy staff
  • Occasional attentive individual nurses or aides

Concerns

  • Chronic understaffing leading to neglect (mentioned by 18 reviewers)
  • Unsanitary conditions and pervasive odors (mentioned by 12 reviewers)
  • Poor food quality, insufficient portions, and nutritional neglect (mentioned by 10 reviewers)
  • Medication errors and delays (mentioned by 7 reviewers)
  • Unresponsive management and poor communication (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

2341.82021(6)1.02022(7)1.62023(5)1.72024(17)2.32025(16)2.82026(9)

Distribution · 60 analyzed

5
11
4
3
3
0
2
3
1
43

How They Respond to Reviews

13%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with daily needs like hygiene and call-light response?
  • 2Could you walk me through your current process for medication administration and how you ensure accuracy and prevent delays for residents?
  • 3What steps is the facility taking to address concerns regarding environmental cleanliness and the management of odors in common areas and resident rooms?
  • 4How do you monitor and improve the quality and nutritional value of the meals served, and what options are available if a resident is unhappy with a specific meal?
  • 5What is your standard procedure for communicating changes in a resident's health status or care plan to family members, and how do you ensure those updates are consistent?
  • 6What does a typical daily activity schedule look like for residents, and how do you encourage engagement for those who may be less mobile?

Personalized based on this facility's data


Key Review Excerpts

The nurses, PT and OT staff are great! The food is awful ! The room was rarely swept and the rooms are dreary.

Rehab patient · 2025☆☆☆☆

Wait 1.5 hours for pain medicine. Call light goes unanswered for 30 to 60 minutes. Staff are pleasant but terribly understaffed.

Long-term resident's family · 2024☆☆☆☆

My amputee mother was here for over a month for rehab due to complications with her diabetes. She was very reluctant to be back in a care facility. Soon we found that this was the only facility she ever felt comfortable in!

Rehab patient's family · 2025★★★★★
Source: 59 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.37hrs
50%
Registered nurses for medical care
Total Nursing
3.32hrs
81%
All nurses + aides combined
Staff Turnover
66%
Lower is better (< 30% = good)
RN Turnover
36%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

4

measures

Worse Than Avg

9

measures

Mixed Results

4

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.8%
Worse than Avg
Here
31.8%
US
19.4%
WI
25.0%
Waukesha
25.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility17.9%
Mixed vs Avgs
Here
17.9%
US
19.5%
WI
16.8%
Waukesha
12.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility16.5%
Mixed vs Avgs
Here
16.5%
US
15.3%
WI
19.9%
Waukesha
22.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility13.7%
Better than Avg
Here
13.7%
US
14.4%
WI
16.7%
Waukesha
18.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility91.4%
Mixed vs Avgs
Here
91.4%
US
95.5%
WI
95.0%
Waukesha
90.7%
🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility5.7%
Worse than Avg
Here
5.7%
US
1.6%
WI
2.8%
Waukesha
3.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility66.7%
Worse than Avg
Here
66.7%
US
79.7%
WI
82.2%
Waukesha
76.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility93.7%
Better than Avg
Here
93.7%
US
81.8%
WI
86.6%
Waukesha
86.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.2%
Worse than Avg
Here
4.2%
US
1.6%
WI
1.3%
Waukesha
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

28deficiencies
7penalties
Well above state avg (9.8)
82 complaint-triggered
$453,512 in fines

This facility has faced significant ongoing quality problems, with 95 of 158 deficiencies triggered by family complaints. The most recurring issues involve pressure ulcer care, accident prevention, and medication management, with these problems persisting repeatedly across multiple years. While the facility has addressed each cited deficiency, the pattern of recurring violations in critical care areas, combined with the high volume of complaint-driven investigations, suggests families should carefully evaluate whether this facility can consistently provide safe, quality care.

Feb 5, 2026Complaint
1
0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Jan 8, 2026Complaint
8
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Aug 27, 2025Complaint
1
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Aug 27, 2025Routine
21
0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0915Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0918Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Jun 10, 2025Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

May 8, 2025Complaint
4
0908Potential for harm · WidespreadCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Federal Penalties

Fine

Nov 5, 2024

$181,545

Payment Denial

Nov 5, 2024

72-day denial

Fine

May 22, 2024

$132,997

Payment Denial

May 22, 2024

35-day denial

Fine

Oct 16, 2023

$29,328

Fine

Jun 12, 2023

$3,496

Fine

May 23, 2023

$8,391

Ownership & Operations

Who Operates This Facility

Owner / Operator

Aria of Brookfield

Organization Type

for profit

Ownership & Management

Owners

Brandman, Akiva

Owner

20%

Brandman, Joseph

Owner

20%

Brandman, Netanel

Owner

10%

Brandman, Yaakov

Owner

20%

Rebel, Igor

Owner

10%

Key personnel

Brandman, JosephOfficer / DirectorTopper, AaronOfficer / DirectorTopper, AaronManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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