Aria of Brookfield
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 59 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (27 vs median 7)
- High staff turnover (71%)
Bottom 25% in WI · Below recommended RN staffing · Very high staff turnover · Worst in ARIA HEALTHCARE chain · $453,512 in fines · Special Focus Facility (CMS)
What this means for your family
This facility has a history of severe complaints regarding basic hygiene, staffing ratios, and medication management. While some families have had positive experiences with the physical therapy department, the systemic issues reported by numerous reviewers suggest a high-risk environment for vulnerable residents.
Google Reviews
Google Reviews
59 reviews on Google“Aria of Brookfield faces severe, consistent criticism regarding basic patient care, hygiene, and staffing levels. While a few reviewers mention positive experiences with specific physical therapists, the overwhelming majority of feedback highlights neglect, unsanitary living conditions, and significant failures in medication management and nutrition.”
Quality Themes
Tap a score for detailsStrengths
- Skilled physical and occupational therapy staff
- Occasional attentive individual nurses or aides
Concerns
- Chronic understaffing leading to neglect (mentioned by 18 reviewers)
- Unsanitary conditions and pervasive odors (mentioned by 12 reviewers)
- Poor food quality, insufficient portions, and nutritional neglect (mentioned by 10 reviewers)
- Medication errors and delays (mentioned by 7 reviewers)
- Unresponsive management and poor communication (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 60 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with daily needs like hygiene and call-light response?
- 2Could you walk me through your current process for medication administration and how you ensure accuracy and prevent delays for residents?
- 3What steps is the facility taking to address concerns regarding environmental cleanliness and the management of odors in common areas and resident rooms?
- 4How do you monitor and improve the quality and nutritional value of the meals served, and what options are available if a resident is unhappy with a specific meal?
- 5What is your standard procedure for communicating changes in a resident's health status or care plan to family members, and how do you ensure those updates are consistent?
- 6What does a typical daily activity schedule look like for residents, and how do you encourage engagement for those who may be less mobile?
Personalized based on this facility's data
Key Review Excerpts
“The nurses, PT and OT staff are great! The food is awful ! The room was rarely swept and the rooms are dreary.”
“Wait 1.5 hours for pain medicine. Call light goes unanswered for 30 to 60 minutes. Staff are pleasant but terribly understaffed.”
“My amputee mother was here for over a month for rehab due to complications with her diabetes. She was very reluctant to be back in a care facility. Soon we found that this was the only facility she ever felt comfortable in!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
9
measures
4
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Residents who got a urinary tract infection
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced significant ongoing quality problems, with 95 of 158 deficiencies triggered by family complaints. The most recurring issues involve pressure ulcer care, accident prevention, and medication management, with these problems persisting repeatedly across multiple years. While the facility has addressed each cited deficiency, the pattern of recurring violations in critical care areas, combined with the high volume of complaint-driven investigations, suggests families should carefully evaluate whether this facility can consistently provide safe, quality care.
Feb 5, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Jan 8, 2026Complaint8
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Aug 27, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 27, 2025Routine21
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jun 10, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 8, 2025Complaint4
Environmental Deficiencies
Keep all essential equipment working safely.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Nov 5, 2024
$181,545
Payment Denial
Nov 5, 2024
72-day denial
Fine
May 22, 2024
$132,997
Payment Denial
May 22, 2024
35-day denial
Fine
Oct 16, 2023
$29,328
Fine
Jun 12, 2023
$3,496
Fine
May 23, 2023
$8,391
Ownership & Operations
Who Operates This Facility
Aria of Brookfield
for profit
Ownership & Management
Owners
Brandman, Akiva
Owner
Brandman, Joseph
Owner
Brandman, Netanel
Owner
Brandman, Yaakov
Owner
Rebel, Igor
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
59 reviews from families & visitors
Official Website
Visit ariabrookfield.com
Medicare data downloads
Original nursing home datasets
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