Arcadia Valley Skilled Nursing and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 11 Google reviews
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What this means for your family
Based on recent, consistent reports of poor hygiene and neglect, this facility currently presents significant risks to resident well-being. We strongly advise families to look elsewhere, as multiple reviewers have documented serious failures in basic care and administrative accountability.
Google Reviews
Google Reviews
11 reviews on Google“Arcadia Valley Skilled Nursing and Rehabilitation faces severe criticism regarding hygiene, staffing levels, and administrative responsiveness. Multiple reviewers report distressing experiences involving neglect, poor facility maintenance, and a lack of dignity for residents, leading to a highly negative reputation among families.”
Quality Themes
Tap a score for detailsStrengths
- Welcoming staff (noted in isolated positive reviews)
- Acceptable food quality (noted in isolated positive reviews)
Concerns
- Severe lack of cleanliness and hygiene (urine smells, waste management) (mentioned by 3 reviewers)
- Understaffing and neglect of basic resident needs (mentioned by 2 reviewers)
- Poor administrative communication and lack of responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed some visitors have mentioned how welcoming the staff can be; how do you ensure that same warmth and attentiveness is felt by every resident every day?
- 2What specific protocols do you have in place for daily cleaning and hygiene to ensure the living areas always feel fresh and well-maintained?
- 3With the recent updates to staffing, what steps is the facility taking to ensure there is always enough support to meet everyone's basic daily needs?
- 4How does the administration handle communication with families to ensure we are always kept in the loop regarding any changes in a loved one's care?
- 5Can you walk us through the process for managing medications and how you ensure accuracy during shift changes?
- 6In the event of a medical emergency during the night, what is the immediate procedure for getting a nurse or doctor to the resident's side?
Personalized based on this facility's data
Key Review Excerpts
“This place is filthy. The nursing staff provide the patients will little to no privacy while the doors to patient rooms are left open while the nursing staff clean the patients of human waste.”
“The smell of urine hits you as soon as you walk in. This place needs a complete renovation.. I’m sorry but it’s not fit for your loved ones.”
“When we called to talk to a supervisor about the issue, we were told that they were understaffed. Everyone everywhere is understaffed. That does not excuse leaving someone sitting in their own feces for over an hour not once but twice”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have consistently filed complaints triggering 20 deficiencies across recent years, signaling ongoing concerns with care quality. The facility shows recurring problems with medication management, infection control, and food safety that persist across multiple surveys from 2019-2024. While all deficiencies report correction dates, the pattern of repeated issues in critical areas like medication errors and infection prevention suggests systemic challenges that families should investigate thoroughly before placement.
Sep 18, 2024Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
May 20, 2024Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Mar 23, 2024Complaint1
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Nov 30, 2023Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 14, 2023Complaint7
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 23, 2023Complaint6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Sep 18, 2024
$13,627
Ownership & Operations
Who Operates This Facility
Arcadia Valley Skilled Nursing and Rehabilitation
for profit
Chain Affiliation
Continuing Healthcare Solutions
12 facilities nationwide
Chain avg rating: 2.0/5 · Rank 2 of 12 (Best)
Ownership & Management
Owners
Miller, Michael
Owner (parent company)
Kauffman, Kevin
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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