Arcadia Care Watseka
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 35 Google reviews
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What this means for your family
While the facility is praised for its cleanliness and social engagement, the reports of understaffing and neglect are serious red flags. If you are considering this facility, we strongly recommend visiting on a weekend to observe staffing levels firsthand and asking administration specifically how they address complaints regarding patient mobility and response times.
Google Reviews
Google Reviews
35 reviews on Google“Arcadia Care Watseka receives polarized feedback, with a significant cluster of highly positive reviews from late 2022 praising the facility's cleanliness, friendly staff, and homelike environment. However, more recent reviews and critical voices highlight serious concerns regarding chronic understaffing, poor administrative oversight, and inadequate patient care, particularly on weekends.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and accommodating staff
- Engaging activities for residents
- Strong social services support
Concerns
- Chronic understaffing leading to long wait times (mentioned by 2 reviewers)
- Poor administrative oversight and lack of care for clients (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With a capacity of 123 residents, how does your team ensure that each individual receives timely attention and support throughout the day?
- 2I noticed some feedback regarding administrative communication; what is the best way for families to stay connected with leadership to ensure our loved one's needs are being met?
- 3Given the importance of consistent care, how do you manage staffing levels to ensure that residents don't experience long wait times for assistance?
- 4The facility is well-regarded for its activities—could you walk us through a typical week of programming and how you encourage residents to participate?
- 5Could you explain your protocol for handling medical emergencies or unexpected changes in a resident's health status, especially during evening or weekend hours?
- 6How does your social services team work with families to address specific concerns or feedback once a resident has moved in?
Personalized based on this facility's data
Key Review Excerpts
“The activities keep her entertained, engaged, and socially active. The staff are so caring & attentive to her needs.”
“Understaffed horrible administration. No care for clients! Disgusting! Wouldn’t put my dog there, for weekend care.”
“My mom lived there and was always getting hurt and treated badly. My mom went in and was able to walk and then steadily lost that Ability.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Arcadia Care Watseka has serious recurring problems that families frequently reported to authorities, triggering 84 of 112 deficiencies. The facility repeatedly fails in three critical areas: protecting residents from abuse and neglect, accident prevention and safety, and maintaining proper nursing coverage. While all violations show correction dates, the persistent pattern of abuse protection failures, inadequate staffing, and medication errors across multiple surveys suggests systemic issues that continue despite corrections.
Apr 29, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 15, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 25, 2026Routine8
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Sep 20, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 26, 2025Routine5
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Mar 25, 2025Routine9
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Fine
Aug 26, 2025
$18,680
Fine
Aug 26, 2025
$12,142
Fine
Aug 28, 2024
$204,887
Payment Denial
Aug 28, 2024
83-day denial
Fine
Dec 11, 2023
$147,089
Payment Denial
Dec 11, 2023
95-day denial
Fine
Oct 4, 2023
$38,402
Ownership & Operations
Who Operates This Facility
Arcadia Care Watseka
for profit
Chain Affiliation
Arcadia Care
22 facilities nationwide
Ownership & Management
Owners
Goldfarb, Brian
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit arcadialtc.com
Medicare data downloads
Original nursing home datasets
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