Arcadia Care Toulon
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 19 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (20 vs median 11.0)
Bottom 25% in IL · Critically understaffed (RN) · Worst in ARCADIA CARE chain · $85,992 in fines · Abuse citation
What this means for your family
While some families report a warm, family-like environment, the facility has faced serious allegations regarding medical negligence and financial mismanagement. Before choosing this facility, we strongly recommend conducting an unannounced visit and asking for detailed documentation regarding their protocols for medical emergencies and resident financial accounts.
Google Reviews
Google Reviews
19 reviews on Google“Arcadia Care Toulon receives highly polarized feedback, with some families praising the staff as caring and family-oriented, while others report severe concerns regarding patient safety and administrative integrity. Critical reviews allege serious medical negligence and financial mismanagement, while positive reviews highlight the facility's friendly atmosphere and recent renovations. Prospective families should be aware of significant inconsistencies in care quality and communication.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and caring nursing staff
- Clean and well-maintained building
- Recent facility renovations
- Small, hometown community feel
Concerns
- Allegations of medical negligence and inadequate staff training (mentioned by 2 reviewers)
- Poor communication and difficulty reaching staff/management (mentioned by 2 reviewers)
- Financial and billing mismanagement (mentioned by 2 reviewers)
- Understaffing issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that the facility has recently undergone renovations, how have these physical updates impacted the daily social activities and communal spaces for residents?
- 2I noticed that communication is a top priority for families; what is the standard process for family members to receive timely updates regarding their loved one's health status or care plan?
- 3With your current staffing levels, what specific training programs are in place to ensure that the nursing team is fully equipped to handle complex medical needs?
- 4Could you walk me through your billing and financial management process to ensure that statements are clear and that families have a dedicated point of contact for any account questions?
- 5How does your clinical team coordinate with local medical providers to ensure consistent medication management and oversight for residents?
- 6I see that you engage with feedback online; how do you use input from families to make tangible improvements to the quality of care provided here?
Personalized based on this facility's data
Key Review Excerpts
“My mother is at Toulon Rhabilitation & Health Care Center and the staff treat her like she is family. The care is excellent.”
“Wish i could give them 0 stars my mom was in their facility not even a full 24 hrs and she was found unresponsive and rushed to the er and put in icu, due to their staffs negligence.”
“The only constant communications youll get from the staff is about lining up payments. After that, good luck calling for details or trying to reach my dad.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
6
measures
8
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring serious concerns with multiple complaint-triggered reports from families, most critically involving repeated abuse and neglect protection failures, accident prevention, and medication management. The pattern shows persistent issues with protecting residents from harm, maintaining safe environments, and proper care planning across multiple years. While the facility has corrected individual violations when cited, the repeated nature of these fundamental safety problems—particularly the ongoing abuse protection deficiencies as recently as 2025—suggests systemic challenges that families should carefully consider.
Apr 30, 2026Complaint4
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 19, 2026Complaint2
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Dec 11, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 17, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 23, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 14, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
May 14, 2025
$19,949
Fine
Oct 10, 2024
$37,947
Payment Denial
Oct 10, 2024
7-day denial
Fine
Jun 17, 2024
$17,355
Payment Denial
Sep 28, 2023
5-day denial
Ownership & Operations
Who Operates This Facility
Arcadia Care Toulon
for profit
Chain Affiliation
Arcadia Care
22 facilities nationwide
Chain avg rating: 1.8/5 · Rank 12 of 19 (Worst)
Ownership & Management
Owners
Goldfarb, Brian
Owner
Berkowitz, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Hoffman, Joshua
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Meystel, Yosef
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit arcadialtc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.