Arcadia Care on the Hill
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 52 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (12 vs median 11.0)
- High RN turnover (67%)
Bottom 25% in IL · Critically understaffed (RN) · Worst in ARCADIA CARE chain · $57,030 in fines
What this means for your family
While the facility has undergone recent cosmetic updates and has a helpful admissions team, the recurring reports of severe neglect and understaffing are deeply concerning. We strongly advise families to look elsewhere, or if you must consider this facility, conduct unannounced visits at different times of the day to verify the quality of care firsthand.
Google Reviews
Google Reviews
52 reviews on Google“Arcadia Care On the Hill faces severe and persistent criticism regarding patient neglect, poor hygiene, and understaffing. While some reviewers praise the admissions process and specific staff members, a large volume of reports detail dangerous conditions, including untreated medical issues, missing personal belongings, and a lack of responsiveness to patient needs. Families considering this facility should be aware of the significant gap between the facility's marketing and the experiences reported by multiple long-term and short-term residents' families.”
Quality Themes
Tap a score for detailsStrengths
- Helpful admissions and social work staff
- Convenient location near major hospitals
- Some dedicated individual nursing and wound care staff
- Modernized, clean areas in newer sections
Concerns
- Severe understaffing and slow response to call lights (mentioned by 9 reviewers)
- Neglect of medical needs and poor wound care (mentioned by 7 reviewers)
- Unsanitary conditions including odors, pests, and dirty rooms (mentioned by 6 reviewers)
- Rude, condescending, or abusive staff behavior (mentioned by 6 reviewers)
- Missing or stolen personal belongings (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your admissions and social work teams are very helpful; how do they support families during the transition process?
- 2With the newer, modernized sections of the facility, what specific steps are being taken to ensure those high standards of cleanliness are maintained throughout the entire building?
- 3How does the nursing team manage call light response times to ensure residents receive timely assistance with their needs?
- 4Can you tell me more about how the medication management process works to ensure everything is administered accurately and on schedule?
- 5What is the current plan for ensuring consistent, high-quality meal service and dining experiences for all residents?
- 6In the event of a medical emergency or a change in a resident's condition, what is the protocol for communicating with the family and coordinating with nearby hospitals?
Personalized based on this facility's data
Key Review Excerpts
“My mother was sent here for therapy only to be bed bound, unable to speak, and unable to eat. She was sent to the hospital by my request and the hospital staff found a huge bite mark on her back!”
“My 92 year old friend was ignored so many times and the facility wouldn't take his phone calls and had to resort to banging his bed pan on the bed to get someones attention.”
“The nurses are very mean and very neglectful. Wouldn’t let me father walk at all so he was getting no exercise. Nurses stations do not have basic things like bandaids.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with over half of its 40 deficiencies triggered by family complaints, indicating ongoing issues that prompted external reports. The most recurring problems involve accident prevention and safety supervision, medication management, and basic care needs like incontinence support. While the facility corrects identified issues, the persistent complaints across multiple surveys suggest underlying care quality concerns that families should thoroughly investigate before choosing this facility.
Apr 22, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 26, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 17, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 17, 2025Routine8
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Sep 17, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jun 24, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Payment Denial
Sep 17, 2025
62-day denial
Fine
Apr 1, 2024
$47,515
Fine
Aug 24, 2023
$9,515
Ownership & Operations
Who Operates This Facility
Arcadia Care on the Hill
for profit
Chain Affiliation
Arcadia Care
22 facilities nationwide
Chain avg rating: 1.8/5 · Rank 18 of 19 (Worst)
Ownership & Management
Owners
David a Berkowitz Delta Trust
Owner · Organization
Yosef Meystel Delta Trust
Owner · Organization
Seitler, Dovid
Owner
Frankel, Frederick
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldfarb, Brian
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Official Website
Visit arcadialtc.com
Medicare data downloads
Original nursing home datasets
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