Arcadia Care Morris
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 129 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (13 vs median 11.0)
Below average in IL · Below recommended RN staffing · $96,340 in fines
What this means for your family
While some families report excellent experiences with the therapy and admissions teams, there is a recurring pattern of poor communication and unresponsiveness from the administrative leadership. We strongly advise you to visit frequently, especially during off-hours, and to maintain a written log of all interactions with the DON and administration to ensure your loved one's needs are being met.
Google Reviews
Google Reviews
129 reviews on Google“Arcadia Care Morris receives highly polarized feedback, with many families praising the compassionate nursing staff and clean environment, while others report severe concerns regarding neglect, poor communication, and unprofessional behavior. While some visitors highlight a positive transformation under new leadership, recurring complaints about slow response times, lost personal belongings, and rude staff persist. Families should approach this facility with caution and conduct thorough, frequent visits to monitor their loved one's care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Responsive and helpful admissions/marketing team
- Effective rehabilitation therapy services
Concerns
- Slow response times for call lights and basic patient needs (mentioned by 5 reviewers)
- Poor communication and unresponsiveness from administration/DON (mentioned by 7 reviewers)
- Loss or theft of personal belongings and clothing (mentioned by 4 reviewers)
- Unprofessional or rude staff behavior (mentioned by 6 reviewers)
- Inconsistent quality and nutritional value of food (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 113 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that staffing and call light response times are critical for my loved one's comfort, what specific protocols or technology do you use to ensure staff are alerted and respond promptly to patient needs?
- 2I noticed some families have expressed concerns regarding the security of personal belongings; what measures does the facility have in place to track and protect clothing and personal items?
- 3Communication is very important to our family; what is the standard process for keeping families updated on changes in care, and who is the primary point of contact if we have urgent questions for the administration or nursing leadership?
- 4With your current focus on rehabilitation services, how does the facility ensure that the nutritional quality of the meals provided supports the recovery and health goals of the residents?
- 5I see that the facility has been working to improve its CMS ratings; what specific steps is the leadership team taking to address the recent health inspection findings and improve the overall care experience?
- 6What does a typical day look like for residents in terms of social engagement and activities, and how do you encourage residents who might be more hesitant to participate?
Personalized based on this facility's data
Key Review Excerpts
“The staff is so nice and took great care of my family member”
“The nurses are extremely attentive and friendly. You can tell they care about their patients and they love their jobs. I will also say the place is extremely clean.”
“Staff are rude. Rarely answer the phone. Try to guilt you into hospice . They scolded me when i called for updates saying they were busy. The DON has no empathy.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to federal citations, with recurring issues in accident prevention, basic care delivery, and medication management. The facility shows 48 deficiencies across 9 surveys, with problems persisting across multiple years including accident hazards cited in 2023, 2024, and 2025, and care quality issues appearing repeatedly. While all violations have been reportedly corrected, the pattern of recurring deficiencies in core care areas suggests ongoing challenges.
Mar 30, 2026Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 11, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 9, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Sep 17, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 2, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 3, 2024Routine12
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Federal Penalties
Fine
Mar 15, 2024
$14,050
Fine
Dec 8, 2023
$82,290
Payment Denial
Dec 8, 2023
30-day denial
Ownership & Operations
Who Operates This Facility
Arcadia Care Morris
for profit
Chain Affiliation
Arcadia Care
22 facilities nationwide
Chain avg rating: 1.8/5 · Rank 7 of 19
Ownership & Management
Owners
Elk Master Holdings, LLC
Owner · Organization
Joshua Hoffman Trust
Owner · Organization
Turofsky, Steven
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
129 reviews from families & visitors
Official Website
Visit arcadialtc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.