Arcadia Care Havana
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 17 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (24 vs median 11.0)
Bottom 25% in IL · Below recommended RN staffing · Worst in ARCADIA CARE chain · $520,559 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
Given the recent and severe reports of neglect, hygiene issues, and medication errors, this facility presents significant risks. We strongly advise families to look elsewhere or, if considering this facility, to conduct an unannounced visit and speak directly with current residents and staff about daily care routines.
Google Reviews
Google Reviews
17 reviews on Google“Arcadia Care Havana faces severe and recurring allegations of resident neglect, including reports of poor hygiene, medication errors, and slow response times to emergency calls. While a small number of older reviews praise the staff and communication, the overwhelming majority of recent feedback describes a facility in decline with significant issues regarding cleanliness and staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Friendly staff interactions (noted in older reviews)
- Proactive management communication (noted in older reviews)
Concerns
- Chronic understaffing leading to neglect (mentioned by 4 reviewers)
- Poor hygiene and sanitation standards (mentioned by 3 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on facility maintenance, could you walk me through your current daily cleaning schedule and how you ensure high hygiene standards in resident rooms and common areas?
- 2With 24 recent state-identified deficiencies, what specific steps has the leadership team taken over the last few months to improve oversight and ensure consistent quality of care?
- 3I noticed that staffing levels are a priority; how do you manage shift coverage to ensure that residents receive timely assistance with daily needs, especially during peak hours?
- 4Can you explain your current protocol for medication administration and the checks you have in place to prevent errors and ensure residents receive the correct dosages on time?
- 5I see that management has been active in responding to feedback; how do you incorporate family input into your daily operations to ensure residents feel heard and well-cared for?
- 6What does a typical day look like for a resident here, and how do you encourage engagement and social activity given the current staffing structure?
Personalized based on this facility's data
Key Review Excerpts
“I have never had to report so much neglect in my entire career. The facility itself is disgusting. The staff do their best but there are never enough CNAs for proper patient care.”
“They will let your elderly lay and sit in bowel movement and urine for hours were deep bed sores will appear and grow.”
“While there, i fell in the bathroom, and after pulling the emergency cord, i waited an HOUR and nobody showed up, i had to crawl to my bed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints against this facility, triggering multiple investigations for recurring issues with abuse prevention, nursing staffing, and resident safety. The facility has struggled with protecting residents from financial exploitation, maintaining adequate nursing coverage including registered nurse supervision, and providing safe environments free from accident hazards. While all deficiencies show correction dates, the persistent pattern of complaint-driven citations across these critical care areas suggests ongoing operational challenges that warrant careful consideration during any visit.
Apr 27, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Mar 26, 2026Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 12, 2026Complaint4
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Jan 26, 2026Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 20, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nov 26, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Federal Penalties
Fine
Aug 11, 2025
$199,823
Fine
Dec 12, 2024
$12,035
Fine
Jun 7, 2024
$201,104
Payment Denial
Jun 7, 2024
85-day denial
Ownership & Operations
Who Operates This Facility
Arcadia Care Havana
for profit
Chain Affiliation
Arcadia Care
22 facilities nationwide
Chain avg rating: 1.8/5 · Rank 9 of 19 (Worst)
Ownership & Management
Owners
Goldfarb, Brian
Owner
Berkowitz, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Meystel, Yosef
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit arcadialtc.com
Medicare data downloads
Original nursing home datasets
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