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Nursing HomeMedicaid Investigative

Arc at Trotwood LLC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

5790 Denlinger Road, Dayton, OH 45426127 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.4/5

based on 20 Google reviews

5
4
3
2
1
Arc at Trotwood LLC Nursing Home in Dayton, OH — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (13 vs median 8.0)
  • High staff turnover (64%)
  • High RN turnover (75%)

Bottom 25% in OH · Below recommended RN staffing

Source: Medicare data

What this means for your family

This facility is currently facing serious allegations of neglect and mismanagement. Families should exercise extreme caution and consider alternative options, as multiple reports indicate significant failures in basic hygiene, medication administration, and staff responsiveness.

Google Reviews

Google Reviews

20 reviews on Google
ARC AT TROTWOOD LLC, also referred to as Arcadia, faces severe criticism regarding resident neglect, poor hygiene, and medication management failures. While some reviewers praise specific staff members for kindness, the majority of recent feedback highlights a facility in decline with reports of residents left in soiled conditions, staff apathy, and significant administrative mismanagement.

Quality Themes

Tap a score for details
Food1.0Staff2.0Clean1.0ActivitiesN/AMeds1.0MemoryN/AComms1.0Value1.0

Strengths

  • Individual staff members noted for kindness
  • Effective physical rehabilitation outcomes
  • Professional initial impressions for some families

Concerns

  • Neglect and poor hygiene (soiled residents, lack of cleaning) (mentioned by 3 reviewers)
  • Medication management failures and delays (mentioned by 3 reviewers)
  • Chronic understaffing and poor staff attitude (mentioned by 4 reviewers)
  • Poor communication and inability to reach staff by phone (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.62025(13)1.92026(8)

Distribution · 21 analyzed

5
5
4
2
3
0
2
2
1
12

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I've heard wonderful things about the kindness of some of your individual staff members; how do you foster that culture of compassion throughout the whole team?
  • 2Since we know physical rehabilitation is a strength here, could you walk us through the process of how a resident transitions from rehab back to daily long-term care?
  • 3What specific protocols do you have in place to ensure medication is administered accurately and on a strict schedule?
  • 4How does the facility manage cleaning schedules and personal hygiene care to ensure every resident feels fresh and comfortable throughout the day?
  • 5What is the best way for our family to stay in touch with the nursing team, and how do you ensure we receive timely updates regarding any changes in our loved one's health?
  • 6Could you tell us a bit about the daily dining experience and how the meal service is organized for the residents?

Personalized based on this facility's data


Key Review Excerpts

My daughter was left twice in soiled Depends with feces running into her wheelchair. She was distraught and screaming when I arrived each time and no one came to help.

Long-term resident's family · 2025☆☆☆☆

The nursing staff have no business near old people, some don't give any medication and steal pain medication. They let clients run out of medicine and let it be 1 to 3 weeks before order.

Family member · 2026☆☆☆☆

This rehab only provides speech therapy in the evenings when your loved one is already tired. It also decreases the communication and follow-thru between speech therapy and daytime staff.

Rehab patient's family · 2025★★☆☆☆
Source: 20 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.47hrs
62%
Registered nurses for medical care
Total Nursing
3.72hrs
91%
All nurses + aides combined
Staff Turnover
59%
Lower is better (< 30% = good)
RN Turnover
69%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

6

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility26.0%
Worse than Avg
Here
26.0%
US
93.4%
OH
92.6%
Montgomery
91.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility41.3%
Worse than Avg
Here
41.3%
US
95.5%
OH
94.5%
Montgomery
93.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility31.6%
Worse than Avg
Here
31.6%
US
12.1%
OH
28.2%
Montgomery
24.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.9%
Better than Avg
Here
8.9%
US
19.5%
OH
25.4%
Montgomery
23.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility2.9%
Better than Avg
Here
2.9%
US
14.4%
OH
5.8%
Montgomery
8.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.4%
Better than Avg
Here
4.4%
US
15.3%
OH
6.9%
Montgomery
10.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility27.7%
Worse than Avg
Here
27.7%
US
79.7%
OH
75.6%
Montgomery
71.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility39.4%
Worse than Avg
Here
39.4%
US
81.8%
OH
78.4%
Montgomery
72.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
OH
1.2%
Montgomery
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

18deficiencies
1penalties
Well above state avg (10.1)
45 complaint-triggered

This facility has a concerning pattern of 99 deficiencies across 15 surveys, with 38 triggered by family complaints. The most persistent issues involve fire safety systems, medication management, and care planning, with several problems recurring across multiple years including sprinkler maintenance, fire alarm testing, and drug labeling. While all violations show correction dates, the repeated nature of safety and medication issues suggests ongoing operational challenges that families should carefully consider.

Feb 11, 2026Complaint
7
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0678Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Aug 27, 2025Complaint
3
0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 20, 2025Routine
15
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0569Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0638Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0541Potential for harm · PatternCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 20, 2025Complaint
4
0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Oct 22, 2024Complaint
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 14, 2024Complaint
1
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Federal Penalties

Payment Denial

May 7, 2024

8-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Arc at Trotwood LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Arcadia Care

Chain Size

22 facilities nationwide

Chain avg rating: 1.8/5 · Rank 5 of 19

Ownership & Management

Owners

Ohio Snf Holdco Op LLC

Owner · Organization

100%

Joshua Hoffman Tr Joshua Hoffman Ttee

Owner (parent company) · Organization

5%

Yg Fh Holdings LLC

Owner (parent company) · Organization

51%

Seitler, Dovid

Owner (parent company)

38%

Wilhelm, Naftali

Owner (parent company)

Key personnel

Turofsky, StevenManaging Control - Governing BodySpector, JenniferOfficer / DirectorSpector, JenniferOfficer / DirectorArcadia Care Management LLCManagerCuris Services LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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