Arc at Trotwood LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 20 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (13 vs median 8.0)
- High staff turnover (64%)
- High RN turnover (75%)
Bottom 25% in OH · Below recommended RN staffing
What this means for your family
This facility is currently facing serious allegations of neglect and mismanagement. Families should exercise extreme caution and consider alternative options, as multiple reports indicate significant failures in basic hygiene, medication administration, and staff responsiveness.
Google Reviews
Google Reviews
20 reviews on Google“ARC AT TROTWOOD LLC, also referred to as Arcadia, faces severe criticism regarding resident neglect, poor hygiene, and medication management failures. While some reviewers praise specific staff members for kindness, the majority of recent feedback highlights a facility in decline with reports of residents left in soiled conditions, staff apathy, and significant administrative mismanagement.”
Quality Themes
Tap a score for detailsStrengths
- Individual staff members noted for kindness
- Effective physical rehabilitation outcomes
- Professional initial impressions for some families
Concerns
- Neglect and poor hygiene (soiled residents, lack of cleaning) (mentioned by 3 reviewers)
- Medication management failures and delays (mentioned by 3 reviewers)
- Chronic understaffing and poor staff attitude (mentioned by 4 reviewers)
- Poor communication and inability to reach staff by phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about the kindness of some of your individual staff members; how do you foster that culture of compassion throughout the whole team?
- 2Since we know physical rehabilitation is a strength here, could you walk us through the process of how a resident transitions from rehab back to daily long-term care?
- 3What specific protocols do you have in place to ensure medication is administered accurately and on a strict schedule?
- 4How does the facility manage cleaning schedules and personal hygiene care to ensure every resident feels fresh and comfortable throughout the day?
- 5What is the best way for our family to stay in touch with the nursing team, and how do you ensure we receive timely updates regarding any changes in our loved one's health?
- 6Could you tell us a bit about the daily dining experience and how the meal service is organized for the residents?
Personalized based on this facility's data
Key Review Excerpts
“My daughter was left twice in soiled Depends with feces running into her wheelchair. She was distraught and screaming when I arrived each time and no one came to help.”
“The nursing staff have no business near old people, some don't give any medication and steal pain medication. They let clients run out of medicine and let it be 1 to 3 weeks before order.”
“This rehab only provides speech therapy in the evenings when your loved one is already tired. It also decreases the communication and follow-thru between speech therapy and daytime staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 99 deficiencies across 15 surveys, with 38 triggered by family complaints. The most persistent issues involve fire safety systems, medication management, and care planning, with several problems recurring across multiple years including sprinkler maintenance, fire alarm testing, and drug labeling. While all violations show correction dates, the repeated nature of safety and medication issues suggests ongoing operational challenges that families should carefully consider.
Feb 11, 2026Complaint7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aug 27, 2025Complaint3
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 20, 2025Routine15
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 20, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 22, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 14, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Payment Denial
May 7, 2024
8-day denial
Ownership & Operations
Who Operates This Facility
Arc at Trotwood LLC
for profit
Chain Affiliation
Arcadia Care
22 facilities nationwide
Chain avg rating: 1.8/5 · Rank 5 of 19
Ownership & Management
Owners
Ohio Snf Holdco Op LLC
Owner · Organization
Joshua Hoffman Tr Joshua Hoffman Ttee
Owner (parent company) · Organization
Yg Fh Holdings LLC
Owner (parent company) · Organization
Seitler, Dovid
Owner (parent company)
Wilhelm, Naftali
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit arcadialtc.com
Medicare data downloads
Original nursing home datasets
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